Articles

Top 6 Call Center Trends for 2016 - Image

Top 6 Call Center Trends

According to Everest Group's 'Contact Center Outsourcing Annual Report 2015', the current call center operations spend stands at USD 300-350 billion. The call center outsourcing market grew at 5% to reach USD 70-75 billion, where the market is on a steady growth for the last four to five years and accounts for 20-25%. In fact, more and more buyers are looking at call center service providers...

In-House vs Outsourced Call Center Operations - Image

In-house vs Outsourced Call Center Operations

In the last couple of decades or so, customer service has become one of the important parts of businesses across the globe. With ever so increasing competition, retaining customers is as important as acquiring new ones. In this regard, the call center operations act as a business enabler for enterprises

Reasons to Outsource Call Center Operations to India - Image

Reasons to Outsource Call Center Operations to India

In the face of extreme competition, organizations around the world are outsourcing their non-core work so that they can concentrate on their core competencies. According to Deloitte's 'Global outsourcing and insourcing survey 2014', around 84% of respondents have shown interest in outsourcing their non-core work...

Key Benefits of Call Center Outsourcing - Image

Key Benefits of Call Center Outsourcing

In the last couple of decades there has been a significant rise in outsourcing non-core work to an external offshore location. According to Deloitte's 'Global Outsourcing and Insourcing' report, the main reason behind this move has been largely economic, as offshoring offers competitive price point, and businesses can focus on core strategic competencies...

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Call Center Outsourcing Services Brochure

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Customs Brokerage Support Services Brochure

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Case Studies

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Automobile Mortgage Loan Processing Services Case Study

Partnering enables 9,000 loan applications to be processed each month for leading US

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Invoice Processing and AR Reconciliation Services Case Study

Marketing giant drastically cuts invoice processing time by 45% by Partnering.

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Restaurant Accounting & Bookkeeping Services Case Study

Flourishing Brazilian restaurant chain experiences 75% boost in cash flow by finance and accounting BPO outsourcing

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Back Office BPO Services Case Study

Invensis provides an accurate data processing solution for a media powerhouse.

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Invensis Technologies To Showcase Its Portfolio Of Logistics And Customs Brokerage BPO Services At 2

As an exhibitor, Invensis will be focusing on highlighting its wide range of expertise in the area of customs brokerage and logistics BPO services

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Invensis Technologies To Exhibit Back Office Services Portfolio At The 41st NCBFAA Annual Conference

As an exhibitor at the conference, Invensis will showcase its portfolio of end-to-end back office services for customs brokerage

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Invensis Technologies Sponsors 2014 CSCB National Annual Conference

Organized by the Canadian Society of Customs Brokers, the CSCB National Annual Conference is considered the most important gathering

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Invensis Technologies Achieves HIPAA Compliance

Announcing the development, Vara Prasad Rongala, Managing Director, Invensis Technologies, said, "As a responsible IT-BPO service provider

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