According to Everest Group's 'Contact Center Outsourcing Annual Report 2015', the current call center operations spend stands at USD 300-350 billion. The call center outsourcing market grew at 5% to reach USD 70-75 billion, where the market is on a steady growth for the last four to five years and accounts for 20-25%. In fact, more and more buyers are looking at call center service providers...
In the last couple of decades or so, customer service has become one of the important parts of businesses across the globe. With ever so increasing competition, retaining customers is as important as acquiring new ones. In this regard, the call center operations act as a business enabler for enterprises
In the face of extreme competition, organizations around the world are outsourcing their non-core work so that they can concentrate on their core competencies. According to Deloitte's 'Global outsourcing and insourcing survey 2014', around 84% of respondents have shown interest in outsourcing their non-core work...
In the last couple of decades there has been a significant rise in outsourcing non-core work to an external offshore location. According to Deloitte's 'Global Outsourcing and Insourcing' report, the main reason behind this move has been largely economic, as offshoring offers competitive price point, and businesses can focus on core strategic competencies...
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