E-commerce has been there long enough for all of us not to know what it was like until we were able to buy goods online and have them arrive a few days later. Some of us may think that far ago we recall the days of paper catalogue sales, mailing order forms and waiting for the box to appear for six to eight weeks.
Especially as e-commerce continues to expand and has an outsize impact on peak buying times such as back to college and the winter shopping season, it is more critical than ever that retailers continue to enhance their delivery of e-commerce orders. Not only a percentage of the revenue. That can be as much as half of their overall sales for individual retailers.
Here are eight ways to boost delivery of your e-commerce orders.
1. Smooth integration on demand
Table of Contents
- 1 1. Smooth integration on demand
- 2 2. Correct client mistakes
- 3 3. Do you have drop ship or other fulfilment abilities?
- 4 4. Organize your inventory table
- 5 5. Be careful about your place in the warehouse
- 6 6. Do you give 2-day shipping?
- 7 7. Validate your metrics
- 8 8. Accept returns & refund like a champ
- 9 Conclusion
In the current day and age we’re living in, the reality is that the products you sell are not made in-house. Your online products are most likely imported from different manufacturers, processed in warehouses and then delivered to your customers.
If that is the situation with your business, then incorporating seamless connection with your vendors with an order management system (OMS) that communicates seamlessly between your plans and your vendors is exceptionally critical. Eventually, you can say goodbye to the infamous message “usually ships within 2 to 4 weeks!”
2. Correct client mistakes
One of the best things to go wrong when a customer inputs incorrect details for an online order is. It is essential to recognize these errors as early as possible in order to preserve productivity and good ties with consumers. An OMS can support by testing, standardizing and correcting shipping addresses against a database when appropriate.
3. Do you have drop ship or other fulfilment abilities?
Many vendors shift to a supplier-based delivery model, where they require their suppliers on behalf of the manufacturer to satisfy the e-commerce orders. This saves many millions in warehousing, distribution, storage and hiring sectors. Respectively, initial manufacturers or also third-party vendors deliver orders using the paperwork and packaging of their seller’s customers, so customers never know the distinction.
On the other hand, many retailers also deliver orders from their retail warehouses directly or even from their convenience stores. These contribute against their net revenue, and it lets them optimize the productivity of their inventories. That means, the manufacturer gets the highest selling price, they maximize their margins, and they can add a new distribution outlet to their bottom line. Additionally, this also provides the adventure for the end customer, because they’re expected to get their orders quicker.
4. Organize your inventory table
Another straightforward approach to enhance the eCommerce order fulfilment process is by focusing on the description of the products, better known as the warehouse organization.
The most basic methods of organizing your products are to put together stocks based on how quickly they move. This will help in two main ways for your business:
- It allows you to hold ample supplies of fast-moving goods
- Grouped goods should be positioned in warehouses so that fast movers can be detected in a particular region and slow movers can be located in another segment
- Classifying the inventory in this way means that sufficient stock levels are retained for any type of commodity and that you do not run out of stock either.
In contrast to this, you and the time required to handle an order by reorganizing the warehouse with how rapidly product transfers-making the order fulfilment are even more effective.
5. Be careful about your place in the warehouse
E-commerce shoppers now want their orders, and they’re fast to get them. There are two ways that your business will satisfy that desire:
- Select warehouses and shipping companies that can fulfil the requirements of immediate pick-up and rapid shipping (via expensive air delivery);
- To ensure quick yet low-cost ground distribution, store goods in several warehouses, distributed in the sales area and very near to the locations of the customers.
- Lastly, make sure to use smart shipping algorithms to help determine the best shipping approach so that you don’t overspend but don’t understand either. (See above, re Order control dependent on exceptions.)
6. Do you give 2-day shipping?
Definitely, Amazon has spoiled us with its deliveries on two days, one day and even the next day. Although customers don’t expect all e-commerce providers to offer this quality of services, it is becoming a more common option. Delivery times for an online order can be a significant factor in purchase decisions. But a couple of opportunities to do that.
- Give two-day delivery via UPS or FedEx at an added price.
- Act with shippers who can provide flexibility. (Or he may be a drop shipper.)
- Total orders from the local convenience store.
- Open fulfilment centers and warehouses which receive a lot of orders in parts of the world.
Maybe you likely won’t get to delivery for two days because it’s going to be cost-prohibited, either for you or your client. That can be fine, as per the available shipping solutions will arrive within three to five days, your ecommerce order fulfilment is perfect, scheduling is impeccable, and you retain the contact line with the client on where the product is headed.
7. Validate your metrics
Metrics provide the efficiency of the procedures with a degree of detail, but you still need to back up how and why – else the method could fall apart. Overall, once they’ve been remembered, you can only fix problems.
Analyzing all of your usual blind spots would allow you to foresee future challenges, thus reducing the possibility of any such incident. If your goal is to boost productivity, maximize customer loyalty or minimize delivery time, there are several suitable metrics to assess the order fulfilment process success.
8. Accept returns & refund like a champ
About 30 percent of online transactions are eventually returned. Returns are expected. It is part of an industry, but not all companies have a positive approach to it. Be the exception. Only keep calm.
And still, be useful. Aim to deal exclusively with return-accepting vendors, charge zero restocking fees and can handle returns and substitutes. Be clear on your return policies, yes, but also establish seamless return procedures, handle reverse logistics and request refunds.
This is just a jumping-off point for measuring and enhancing your e-commerce results. When you go through evaluating your e-commerce performance, you can come across places unique to your company that is improving. If your trading partners have analyzed and improved their relation to the supply chain, some of your operations would be much more enhanced. Every little bit of gradual change within your company and your business partners is yet another step towards achieving and fulfilling the e-commerce needs of your consumers.
To know more about the various methods of effective e-commerce order processing, you should consider contacting our experts at Invensis Technology.