Customer relationships are the basis of successful business efforts. Customer Relationship Management centers on strategies, practices, and implementation of technologies that ensure that customers remain loyal to organizations and continue to support their growth. In this, CRM Database Management is central to ensuring long-lasting success in building and maintaining high quality CRM efforts.

CRM databases are used for the storage and management of information related to or arising from customer interactions, customer contact details, survey and research results, communications, purchases, receipts, requests, complaints and other sources. A well-managed CRM database provides accurate information that ensures efficient and smooth communication with customers and delivery of customer service. The CRM Database is also a source of information on potential leads and includes vital information collected from different channels of customer engagement and interactions such as telephone, through the web, e-mail, social media etc. CRM Database Management is thus vital for the successful CRM efforts of businesses and will ensure the accuracy of business decision making.

CRM Database Management, however, is a resource intensive exercise; it requires investment of considerable amount of time, money, and skilled personnel in maintaining these databases, making changes and updates as and when required. In addition, the larger the business gets, the more difficult it becomes to keep track of sales leads and customers owing to the increasing complexity of the database.

A cost-effective and attractive alternative is to outsource the CRM Database Management to an experienced outsourcing service provider. In this way, businesses can concentrate on their core functions while allowing experts to manage their non-core activities. Invensis, a global IT-BPO has greater than 20 years of experience in providing unparalleled CRM database management solutions.

Our specialized and experienced team is able to manage different kinds of CRM database management platforms such as Avidian, Prophet, Sugar CRM, MS SQL, Oracle, My SQL, etc. They are also experienced with various CRM software such as Soho and Salesforce. The services we provide include:

Monitoring customer orders, tracking them and updating the database on successful completion of order
Updating information from catalogues, brochures and other business information which is relevant to CRM
Updating customer contact details and ensuring that all details are correct and recent
Incorporation of new customer details and removal of redundant information
Managing, entering and updating information related to marketing efforts such as research reports, surveys and leads
Updating information related to customer requests, queries and complaints
Monitoring the integrity of the CRM database at all times and ensuring data security
Regular upgrades and maintenance of database, where needed
Updating of information related to web-based transactions, social media and e-mail based customer relationship efforts

Why Outsource Your CRM Database Management Services To Invensis?

Invensis has been successfully providing competent and affordable BPO solutions over the past many years. Here are some reasons why you should outsource your CRM database management services to us:

20 years of providing committed and competent CRM database management services to clients across the globe
Experienced CRM database management experts handle all stages of database management, meticulously. Each process is monitored and tracked.
Our efficient and systematic processes enable the management of information from diverse business functions in a single database. This helps in the unification of organizational and business information; enhances information cohesiveness and ensures less data spread.
Our staff is also trained in handling the CRM software integrated with other business tools such as MS Outlook, Excel, as well as CRM Databases, which need specialized add-ons. With their efficient understanding of CRM software and CRM databases, they are able to manage your valuable CRM databases. This helps enhance your business efficiency and boost your sales efforts.
Regular technology upgrades and training of staff is conducted to ensure that services are in line with existing standards.
We uphold the highest standards of data quality and confidentiality. We consistently ensure that our organizational practices are In line with the ISO 27001 and ISO 9001:9008 specifications.
Our CRM database management services are operative round-the-clock i.e. 24x7x365 days. We are reachable at all times. There will be no delay in response to your urgent requirements.
Flexible and customizable CRM database management packages are available as per your requirements.

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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