Our specialized and experienced team is able to manage different kinds of CRM database management platforms such as Avidian, Prophet, Sugar CRM, MS SQL, Oracle, My SQL, etc. They are also experienced with various CRM software such as Soho and Salesforce. The services we provide include:
- Monitoring customer orders, tracking them and updating the database on successful completion of order
- Updating information from catalogues, brochures and other business information which is relevant to CRM
- Updating customer contact details and ensuring that all details are correct and recent
- Incorporation of new customer details and removal of redundant information
- Managing, entering and updating information related to marketing efforts such as research reports, surveys and leads
- Updating information related to customer requests, queries and complaints
- Monitoring the integrity of the CRM database at all times and ensuring data security
- Regular upgrades and maintenance of database, where needed
- Updating of information related to web-based transactions, social media and e-mail based customer relationship efforts
Why Outsource Your CRM Database Management Services To Invensis?
Invensis has been successfully providing competent and affordable BPO solutions over the past many years. Here are some reasons why you should outsource your CRM database management services to us:
- 20 years of providing committed and competent CRM database management services to clients across the globe
- Experienced CRM database management experts handle all stages of database management, meticulously. Each process is monitored and tracked.
- Our efficient and systematic processes enable the management of information from diverse business functions in a single database. This helps in the unification of organizational and business information; enhances information cohesiveness and ensures less data spread.
- Our staff is also trained in handling the CRM software integrated with other business tools such as MS Outlook, Excel, as well as CRM Databases, which need specialized add-ons. With their efficient understanding of CRM software and CRM databases, they are able to manage your valuable CRM databases. This helps enhance your business efficiency and boost your sales efforts.
- Regular technology upgrades and training of staff is conducted to ensure that services are in line with existing standards.
- We uphold the highest standards of data quality and confidentiality. We consistently ensure that our organizational practices are In line with the ISO 27001 and ISO 9001:9008 specifications.
- Our CRM database management services are operative round-the-clock i.e. 24x7x365 days. We are reachable at all times. There will be no delay in response to your urgent requirements.
- Flexible and customizable CRM database management packages are available as per your requirements.
