BPO Services for Automotive Industry

While experiencing fast-tracked growth, the automotive industry needs to keep pace with changing economic environments, evolving customer expectations, growth of new markets and emerging technologies. Companies in the automotive sector need to focus on building their core capabilities vis-a-vis spreading essential and limited resources across all functions of the organization and not getting process efficiencies as a result.

Invensis Technologies is an expert IT-BPO service provider and delivers value-add BPO support services for the automotive industry. We are an ISO 9001:2008 and 27001 certified IT-BPO services company with more than 15 years of domain experience, and will ensure that your business garners positive results as a result of our outsourcing partnership.

We provide cost-effective BPO support services for automobile and car manufacturers, auto ancillaries companies, auto component suppliers, OEMs, dealerships, car rental companies, online pre-owned car resellers, taxi companies, and others.

BPO Support Services That Strengthen Automotive Companies

Outsource Business Processes to Invensis to Get an Edge in the Automotive Market

• Operating Efficiencies: Outsourcing to Invensis' well-trained employees will ensure that processes across departments get completed as per the required timeframe, without delays and errors. The productivity of your automotive business' in-house personnel will improve, and there will be a renewed focus on pursuing mission-critical objectives. Compliance requirements will be satisfied as well.
• Scalable Processes: Several processes, including call center, customer service and data processing, are associated with either cyclical events (such as scheduled marketing promotions) or unforeseen economic fluctuations. These situations of sudden spikes can place immense pressure on in-house personnel and the quality of output may suffer as a result. Outsourcing to Invensis will provide your automotive organization with access to a fully-staffed team whose size can be scaled as per your business requirement.
• Collaboration and Customization: Consider Invensis to be your strategic partner for growth, and not just an outsourcing company. Well-versed in the tenets of effective project management, we work closely with your team to decide on the Service Level Agreements (SLA), and to understand the challenge and the required solution. We also customize our services to suit your particular business requirement, which ensures that the results that you achieve as a result of outsourcing are aligned with your enterprises' targets.
• Improved Customer Satisfaction: The customer wields an immense amount of power in the digital age, with the ability to make or break a business. Whether your automotive-related organization is in the B2B or B2C segment, you require efficiency across all divisions - including procurement, finance and accounting, order processing, logistics, sales and customer service, and marketing - to be able to improve the satisfaction of the customer. Outsourcing to Invensis will enable your business to achieve this end result.
• Technology Advantage: Invensis employs best-in-class software to streamline workflows. Our personnel are adept with working on enterprise or server-hosted applications as well as cloud-based software. With well-maintained IT infrastructure within our delivery centers, the process of outsourcing is seamless. Additionally, as an IT services provider, Invensis caters to the entire software development life cycle (SDLC) to enable your business to leverage technology applications for growth.
• Data Security: As an ISO 27001 certified company, Invensis follows stringent guidelines to protect all confidential information. Our internal protocols permit only authorized managers to access client-related information.
• High-Quality Results: As an ISO 9001 certified company, Invensis ensures that the results delivered to your automotive business are accurate and of the highest quality, whether it is for call center, data processing and management, IT software development or any other operation. Our Quality Assurance (QA) team validates all output before delivery.
• Disaster Recovery and Business Continuity Planning: Outsourcing to Invensis' delivery centers ensures that your business never stops. Situated in safe zones with robust IT infrastructure, our delivery centers work 24x7 to provide your business and its customers with the support that is required.
• Streamlined Vendor Management: With a diverse portfolio of outsourcing services and deep industry experience, Invensis will be your trusted partner for all your business requirements, This minimizes the risk of outsourcing for your business and reduces the burden of managing multiple vendors.
• Best Practice Approach: Invensis follows global best practices in all our services, to ensure the best possible outcome for your automotive business. Our performance is monitored through metrics and Key Performance Indicators (KPIs). We invest heavily in training our employees to direct their effort towards attainment of the established targets.
• Real-Time Reporting: By outsourcing to Invensis, you will retain control over your process. You will have access to real-time reporting and dashboards to be aware of the progress that has been made. You can also easily contact the designated project manager to provide feedback or suggest any changes in the execution of the task. Invensis will ensure that we work as an extension of your organization, to facilitate your enterprise in achieving its goals.