BPO Services for Educational Institutions

The education sector is experiencing increasing competition and organizations in the industry need to focus their energies on maximizing student enrollments and delivering quality education within their staff and resource constraints. Invensis Technologies, a leading IT-BPO service company, provides BPO support services for educational institutions and other businesses in the learning and development sector. We are an ISO 9001 and 27001 certified company, which will give you an assurance of high-quality output and data security. Partnering with us will enable your business to advance to achievement of your organizational objectives.

We offer cost-effective BPO support services for schools, colleges, academies, universities, training institutes, online training providers, e-learning companies, Massive Open Online Course (MOOC) providers and other organizations in the education sector.

Reliable BPO Support Services That Aid Educational Institutions

Outsource to Invensis to Benefit from Positive Outcomes for Your Education Business

• Operating Efficiencies: The staff at your education organization needs to attend to mission-critical objectives, such as organizing high-quality classes etc. Outsourcing certain business processes to Invensis will provide them with the bandwidth to pursue these objectives in a focused manner. Our well-trained professionals will implement the outsourced process with integrity and dedication to ensure the best possible results are delivered to your business within the required timeframe. This will boost the efficiency of the process for your organization.
• Scalable Processes: There could be certain times of the year when your education organization witnesses peak activity - such as at the time of enrolment for a new session, organizing of the annual festival etc. At these times when the demand for call center representatives or data processing work increases, you can rely on Invensis to scale up the resources assigned to your project. Our resource capability and 24x7 operations permit this change in a seamless manner.
• Collaboration and Customization: After gaining an in-depth understanding of your business challenge, each of our services is tailored to your specific requirement. The Service Level Agreement (SLA), developed in consultation with your team, takes these specifications into account. We partner you at every step of your growth and ensure that you are getting results that are aligned with your business objectives.
• Improved Customer Satisfaction: All students or candidates for your education programs must be treated with professional courtesy. By outsourcing your business processes to us, you can ensure this. Our professionals are well trained in the tenets of customer service and will respond to all communication in a responsive and friendly manner. In other tasks that are related to customers, such as data processing, we continue to follow best practices to ensure accuracy of inputted information. This will enhance overall satisfaction with your organization.
• Technology Advantage: Invensis employs best-in-class technology to facilitate seamless delivery of outsourced processes. Only the most suitable applications will be utilized for your project. Robust IT infrastructure at our delivery centers will ensure processes are up and running at all times. This will save you the cost of investing in technology internally and in its maintenance.
• Data Security: In accordance with our ISO 27001 certification, we have stringent data security measures in place to protect all your confidential information. Candidate information and their financial data will be safeguarded.
• High-Quality Results: You can trust Invensis to deliver accurate and fast results in the project. As an ISO 9001 certified company, we give high priority to quality management in all outsourced processes, related to data processing, customer service or call center, finance and accounting and IT software development. The Quality Assurance (QA) team validates all output on an ongoing basis to further improve the quality of the work.
• Disaster Recovery and Business Continuity Planning: Invensis' delivery centers are located in safe zones, which reduces the risk of outsourcing to us and makes us ideal for your business continuity plan. Our IT infrastructure is constantly monitored to avoid any downtime that can affect the delivery of results to your business.
• Streamlined Vendor Management: Invensis offers an extensive range of business process outsourcing services, covering requirements in call center, data processing, software development, finance and accounting and digital marketing. Your education organization can depend on Invensis for all your business process outsourcing needs, which will reduce the hassle of multi-vendor management.
• Best Practice Approach: Whatever the process, we ensure that we follow global best practices in their implementation to ensure the best possible outcome for your learning and development-based organization. By employing proven metrics and Key Performance Indicators (KPIs), all outsourced processes are fine-tuned to deliver the right results.
• Real-Time Reporting: Invensis has more than 20 years of experience of working with businesses across different industry verticals, and we understand that clients want to be updated about the progress of their project. We provide dashboards for your team to have a bird's eye view of the outsourced task. Our communication channels are always open for you to provide feedback or inform us of any change in the requirement.