Looking to make the return of sold products seamless and less time-consuming? You need to have a well-oiled product returns management process in place. Our product return management services are designed to achieve this and keep your customers fully satisfied.
Years of Experience
Industry Verticals
Experienced Professionals
At Invensis, we offer a comprehensive suite of product returns management outsourcing services to assist businesses deliver complete customer satisfaction. Since 2000, our experienced team of professionals has managed the end-to-end needs of product return services, such as product return request verification, processing the request, processing payment and others.
We have been able to ramp up efficiency with the help of cutting-edge product returns management software and best practices. This has helped us guarantee quick and accurate processing to customers around the globe. Our customers have banked on our robust product return processes to ensure compliance with return policies, offer store credits/cash for returns, track return rates, etc.
Our product return service is fuelled by a team of skilled professionals, latest technologies, and best industry practices. We have been providing return products management outsourcing services over the last two decades to businesses across the world. Our end-to-end product return service takes the guesswork out by deploying guided workflows to receive, inspect, and grade product returns. We are also dedicated to helping you gain business intelligence and centralized custom data to attain complete visibility into your product return lifecycle. As a leading return product management outsourcing company we are highly committed to follow the highest standards of quality and security. We are an ISO 9001:2015, ISO 27001:2017 and HIPAA-complaint company. Therefore, we ensure optimal performance, ensure data protection and deliver exceptional services in accordance with rules and mandates.
Outsourcing product return management can offer several benefits for businesses, including:
Overall, outsourcing product return management can help businesses reduce costs, improve customer satisfaction, and focus on their core competencies, making it a valuable strategy for many companies.
It refers to the process of managing and handling product returns from customers. When a customer wants to return a product, there are several steps that need to be taken to ensure that the return is processed efficiently and effectively.
These are a set of policies and processes implemented by retailers and other businesses to handle customer requests for returning or exchanging products they have purchased. These policies and processes typically aim to ensure customer satisfaction and maintain the reputation of the business.
It refers to the process when a company hires a third-party service provider to handle the process of managing product returns. This includes receiving and inspecting returned products, determining the reason for the return, and processing refunds or exchanges.
Outsourcing product return services can help companies reduce costs, improve efficiency, and provide better customer service. By outsourcing, companies can take advantage of specialized expertise, infrastructure, and technology that they may not have in-house.
When choosing a return products management service provider, it's important to look for a company that has experience in your industry, a strong track record of performance, and the necessary infrastructure and technology to handle your volume of returns.
The cost of outsourcing product return management varies depending on the service provider and the specific needs of the company. Generally, outsourcing can be more cost-effective than handling returns in-house, as it allows companies to take advantage of economies of scale and specialized expertise.
Invensis has streamlined our order management process and provided such valuable insights into our customer relationships that we have seen a significant improvement in our customer satisfaction levels.
We were looking for a complete order management solution to handle our growing customer base. Invensis has not only met but exceeded our expectations. The team is very professional and always available to resolve any issues we may have.
Invensis' order processing management team has helped us improve our customer satisfaction levels beyond measure. We can now track our orders more efficiently and provide our customers with better visibility into the status of their orders. The team is also very responsive to our queries and concerns.
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