eCommerce Call Center Services

Are you looking for a reliable and efficient team to handle your customer service needs? Do you want to improve customer satisfaction with reduced costs? Our eCommerce call center outsourcing services take responsibility for providing the best customer service.

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eCommerce Call Center Services

Outsource eCommerce Call Center Services to the Expert

As an outsourced eCommerce call center services provider, we have a proven track record of delivering high-quality customer service to businesses in various industries. Our highly trained and experienced team helps our clients increase sales, answer customer queries, and resolve problems before and after a sale. We understand the importance of customer service in building and maintaining a successful online business. We strive to provide a personal and efficient service to each of our client's customers. Our representatives are available 24/7, ensuring that your customers have access to support whenever they need it.

We use the latest tools and technologies to ensure that customer interactions are recorded and analyzed to provide valuable insights that will help you improve your overall customer experience. In addition, we understand the customer, pay attention to their requirements, develop emotional connections, and ask for feedback, resulting in improved customer experience. We assist our customers in delivering effective customer care by managing KPIs such as Average Handle Time, First Call Resolution, Net Promoter Scale, Next Best Action, and Abandon Rate. Our reporting and analytics systems allow you to better understand your customer's needs and preferences and tailor your customer service strategy accordingly.

Our Ecommerce Call Center Process

  • Receive Calls

    Our customer service agents receive calls from customers seeking assistance or making inquiries about products and orders.
  • Provide Solutions

    Our agents offer product information, assist with order placements, and handle returns or refunds.
  • Escalation

    In case of unresolved issues, our agents also escalate matters to supervisors or specialized teams.
  • Documentation

    After the call, relevant details are documented for future reference.

Our Comprehensive eCommerce Call Center Services

Sales Support
Real-Time Sales Guidance
Order Enquiry, Taking and Processing
Retail and eCommerce Answering Services
Brand Advocacy
Catalog Order Taking
Payment / Billing Support
Status Enquiry
Order Fulfillment Enquiry
Order-Related Notifications
Product Recalls
Product Returns
After-hours and Overflow Answering
Post-Sale Product Usage Guidance
E-commerce Receptionist

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The Invensis Advantage for eCommerce Call center Services

Omni-Channel Communication

We provide 24/7 customer support through various channels such as phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Low Cost of Customer Acquisition

Our clients get customer acquisition at reduced costs through effective customer support, valuable insights, effective communication, and efficient sales strategies.

High First call resolution

Our eCommerce call center services will increase customer satisfaction by resolving their queries on the first attempt. This is achieved through using the latest technologies and our skilled professionals.

Assured Service Level Experience

We assure service level experience with 24/7 availability, a dedicated team, and an emphasis on customer satisfaction.

Multi-lingual Support

We enhance multi-lingual support, allowing businesses to reach more customers and improve their global customer service experience.

Increase Customer Retention

Our services will assist you in retaining your customers through efficient and personalized customer service, promptly addressing concerns, and improving customer satisfaction.
Step-by-step process for eCommerce Call Center Services
Step-by-step process for eCommerce Call Center Services

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Invensis - The Most Trusted eCommerce Call Center Outsourcing Company

As a specialized eCommerce call center services company, we understand the importance of customer service in building and maintaining a successful online business. Our services are offered to eCommerce websites of direct sellers, wholesalers, retailers, eLearning, and more. Besides providing customer support, we conduct market research, telemarketing, problem-solving, and follow-up on customer calls. We prioritize customer satisfaction and understand the need for swift response; that's why our service is available 24/7. Our representatives are well-versed in the latest eCommerce trends and technologies and use that knowledge to provide accurate and helpful responses to customer inquiries. In addition to providing top-notch call center solution for eCommerce, we also offer detailed reporting and analytics to help you understand your customers' needs and preferences.


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ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


eCommerce Support




Customer Satisfaction
(CSAT) Score


Customer support


eCommerce Websites

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What Our Customers Say

As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.

Autumn Young
Leading Retail Giant in Canada

Invensis has been our growth partner, helping us grow our ecommerce business multifold. Their managed ecommerce services have helped place us on the ecommerce landscape, ensuring a continuous stream of interested shoppers.

Ivy Sanchez
Leading eCommerce Platform in US

Invensis helped us transform our business by turning around the way we handled our customer support. With their 24/7 virtual assistant and managed ecommerce services, our customers have reported increasing levels of satisfaction, and our percentage of repeat business has increased.

Kat Lopez
Leading Retail Company in Canada

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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