Call Center Services for Retail and eCommerce Industry

Whether your business is a brick-and-mortar establishment or an ambitious eCommerce player, one success factor is common - exemplary customer service.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Outsource Customer Service to Improve Customer Experiences for Your Retail and eCommerce Business

As retailers and eCommerce companies seek to create an omni-channel experience for shoppers using the latest technology and best practices, a strategy that mixes traditional and new customer service channels to create a seamless, personalized and high-quality experience for customers must be employed as well. Invensis Technologies is an expert Call Center Outsourcing Services company and enables retail and eCommerce companies to stay connected with customers. With more than 20 years of experience in delivering customized customer service for the requirements of global clients, we have the capability to implement a solution that is ideal for your business requirement. You can leverage our expertise in customer service to your advantage to gain cost and process efficiencies through outsourcing, and improve customer satisfaction and retention. Outsourcing customer service to Invensis will give your retail or eCommerce company access to our robust 24x7x365 multi-channel contact center. Equipped with well-trained professionals and the latest call center technology, our contact center services the needs of your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

Sales Support

Sales Support

Real-Time Sales Guidance

Real-Time Sales Guidance

Order Enquiry, Taking and Processing

Order Enquiry, Taking and Processing

Retail and eCommerce Answering Services

Retail and eCommerce Answering Services

Brand Advocacy

Brand Advocacy

Catalog Order Taking

Catalog Order Taking

Payment / Billing Support

Payment / Billing Support

Status Enquiry

Status Enquiry

Order Fulfillment Enquiry

Order Fulfillment Enquiry

Order-Related Notifications

Order-Related Notifications

Product Recalls

Product Recalls

Product Returns

Product Returns

After-hours and Overflow Answering

After-hours and Overflow Answering

Post-Sale Product Usage Guidance

Post-Sale Product Usage Guidance

E-commerce Receptionist

E-commerce Receptionist

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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