Order Taking Services
Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business should also streamline its order taking services for a large volume of orders as your offering gains popularity or during specific periods in the year.
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Outsource Order Taking Services to the Expert
Providing seamless order taking call center services becomes imperative, for the sake of your customers, as well as for increasing business revenue. Invensis offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing.
We use advanced call center technology, including call routing, interactive voice response (IVR), and customer relationship management (CRM) software, to ensure prompt and efficient order taking services. Our processes include identifying customer needs, recording orders accurately, confirming order details, handling customer inquiries and complaints, cross-selling and upselling products or services, and more. Our team is trained to handle a high volume of calls and provide personalized service to your customers. We can also integrate with your existing systems, such as your e-commerce platform, to provide seamless order taking services.
Our Comprehensive Order Taking Services
- Telephone Order Taking
- Email Order Taking
- Fax Order Taking
- Web-Based Order Taking
- Mobile App Order Taking
- Chat-Based Order Taking
- Social Media Order Taking
- IVR Interactive Voice Response Order Taking
- Multi Lingual Order Taking
- Customized Order Taking
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The Invensis Advantage for Order Taking Services
Invensis - The Most Trusted Order Taking Services Company
We provide efficient and reliable order taking services to businesses of all sizes. Our contact center is operational 24/7 to guarantee the greatest convenience for your customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services. Our team of trained professionals is equipped with the latest technology and tools to handle incoming orders promptly and accurately. Our services include receiving orders via phone, email, or web, entering the order details into our client's system, verifying payment and shipping information, and providing real-time updates on order status to clients and customers. Our commitment to delivering exceptional service and support has earned us the trust of our clients across various industries, including eCommerce, retail, and manufacturing.
Outsourcing order taking services can bring a number of benefits to a business, including:
- Cost savings: Outsourcing order taking services can be more cost-effective than hiring and training in-house staff. Outsourcing companies typically have lower labor costs due to economies of scale and can provide services at a lower cost.
- Increased focus on core business functions: Outsourcing order taking answering services can free up time and resources for a business to focus on its core functions, such as production, marketing, and sales.
- Scalability: Order taking call center services can be easily scaled up or down depending on business needs, such as during busy seasons or when launching a new product.
- Improved customer service: Outsourcing order taking services to a professional call center can improve customer service by providing 24/7 support and ensuring that calls are answered promptly and professionally.
- Access to specialized expertise: Outsourcing order taking answering services can provide access to specialized expertise, such as multi-lingual support, advanced call routing, and data analytics.
- Flexibility: Order taking call center services can provide flexibility in terms of the types of services offered, such as phone, email, or live chat support, depending on the needs of the business and its customers.
Some of the current trends in order taking services include:
- Multichannel support: Customers expect to be able to place orders through multiple channels, including phone, email, chat, social media, and mobile apps. Order taking services need to provide support across these channels to meet customer demands.
- Personalization: Customers expect a personalized experience when placing orders. Order taking services can use customer data to tailor the experience and make personalized recommendations based on past purchases.
- Self-service options: Many customers prefer to place orders themselves through self-service options, such as online portals or mobile apps. Order taking services need to provide self-service options to meet customer preferences and streamline the ordering process.
- Automation: Order taking answering services can use automation, such as chatbots and voice assistants, to handle routine orders and inquiries, freeing up staff to handle more complex orders and providing faster service.
- 24/7 support: Customers expect to be able to place orders at any time, so order taking services need to provide 24/7 support to meet these demands.
- Integration with other systems: Order taking services can integrate with other systems, such as inventory management and shipping, to provide a seamless experience and streamline the ordering process.
- Data analytics: Order taking services can use data analytics to track customer behavior, preferences, and trends and use this information to improve service and make data-driven decisions.
What Our Customers Say
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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