Order Taking Services

Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business should also streamline its order taking services for a large volume of orders as your offering gains popularity or during specific periods in the year.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Order Taking Services

Outsource Order Taking Services to the Expert

Providing seamless order taking call center services becomes imperative, for the sake of your customers, as well as for increasing business revenue. Invensis offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing.

We use advanced call center technology, including call routing, interactive voice response (IVR), and customer relationship management (CRM) software, to ensure prompt and efficient order taking services. Our processes include identifying customer needs, recording orders accurately, confirming order details, handling customer inquiries and complaints, cross-selling and upselling products or services, and more. Our team is trained to handle a high volume of calls and provide personalized service to your customers. We can also integrate with your existing systems, such as your e-commerce platform, to provide seamless order taking services.

Our Comprehensive Order Taking Services

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Telephone Order Taking
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Email Order Taking
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Fax Order Taking
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Web-based Order Taking
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Mobile App Order Taking
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Chat-based Order Taking
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Social Media Order Taking
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IVR (Interactive Voice Response) Order Taking
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Multi-Lingual Order Taking
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Customized Order Taking

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The Invensis Advantage for Order Taking Services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Order Taking Services
Step-by-step process for Order Taking Services

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‍Invensis - The Most Trusted Order Taking Services Company

We provide efficient and reliable order taking services to businesses of all sizes. Our contact center is operational 24/7 to guarantee the greatest convenience for your customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services. Our team of trained professionals is equipped with the latest technology and tools to handle incoming orders promptly and accurately. Our services include receiving orders via phone, email, or web, entering the order details into our client's system, verifying payment and shipping information, and providing real-time updates on order status to clients and customers. Our commitment to delivering exceptional service and support has earned us the trust of our clients across various industries, including eCommerce, retail, and manufacturing.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience Svg logo

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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