Providing seamless order taking call center services becomes imperative, for the sake of your customers, as well as for increasing business revenue. Invensis offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing.
We use advanced call center technology, including call routing, interactive voice response (IVR), and customer relationship management (CRM) software, to ensure prompt and efficient order taking services. Our processes include identifying customer needs, recording orders accurately, confirming order details, handling customer inquiries and complaints, cross-selling and upselling products or services, and more. Our team is trained to handle a high volume of calls and provide personalized service to your customers. We can also integrate with your existing systems, such as your e-commerce platform, to provide seamless order taking services.