Order Taking Services

Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business should also streamline its order taking services for a large volume of orders as your offering gains popularity or during specific periods in the year.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Order Taking Services

Outsource Order Taking Services to the Expert

Providing seamless order taking call center services becomes imperative, for the sake of your customers, as well as for increasing business revenue. Invensis offers live order taking answering services and order entry services through our multi-channel contact center, with the main focus of providing exceptional customer care. Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience. We can also enter the order in the CRM system for instant processing.

We use advanced call center technology, including call routing, interactive voice response (IVR), and customer relationship management (CRM) software, to ensure prompt and efficient order taking services. Our processes include identifying customer needs, recording orders accurately, confirming order details, handling customer inquiries and complaints, cross-selling and upselling products or services, and more. Our team is trained to handle a high volume of calls and provide personalized service to your customers. We can also integrate with your existing systems, such as your e-commerce platform, to provide seamless order taking services.

Our Order Taking Process

  • Customer Inquiry

    We receive customer inquiries with their orders related to products/services
  • Product/ Service Information

    Our team provides them with all the necessary information on the product or services they are interested in.
  • Customer Information

    Next, customer information such as name, address cell number, etc are gathered, and keyed in by the agents.
  • Order Details Collection

    This is followed by collecting and keying in order details such as product/service name, quantity, size, color, etc.
  • Order Confirmation

    Order details are repeated to customers to ensure accuracy and get approval.
  • Payment Processing

    Customers are then asked to process payments. In some cases our agents process the payment securely through the preferred payment method.
  • Order Review and Validation

    Next, order details and payment information are reviewed for completeness and shared with the customer
  • Order Fulfillment

    We send the order to the appropriate department for processing and fulfillment.

Our Comprehensive Order Taking Services

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Telephone Order Taking
Email Order Taking
Fax Order Taking
Web-Based Order Taking
Mobile App Order Taking
Chat-Based Order Taking
Social Media Order Taking
IVR (Interactive Voice Response) Order Taking
Multi-Lingual Order Taking
Customized Order Taking

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The Invensis Advantage for Order Taking Services

Specialized Financial Expertise

Our team possesses a deep understanding of financial products and technical glitches and so can, therefore, address issues to customer satisfaction.

Better Scalability

We employ a flexible staffing model, agile workforce management, automated processes, and scalable infrastructure to manage fluctuating call volumes.

Advanced IVR Systems

We automate and streamline processes to allow users to access account information, perform transactions, and receive personalized assistance through IVR.

Multilingual Support

We bank on multilingual representatives and leverage language-specific tools to deliver customer support for individuals with different linguistic backgrounds.

Quality Assurance Tools

We leverage popular tools, such as Verint, NICE CXone, and CallMiner, to assess agent performance, monitor regulatory adherence, and enhance customer experience.
Step-by-step process for Order Taking Services
Step-by-step process for Order Taking Services

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‍Invensis - The Most Trusted Order Taking Services Company

We provide efficient and reliable order taking services to businesses of all sizes. Our contact center is operational 24/7 to guarantee the greatest convenience for your customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services. Our team of trained professionals is equipped with the latest technology and tools to handle incoming orders promptly and accurately. Our services include receiving orders via phone, email, or web, entering the order details into our client's system, verifying payment and shipping information, and providing real-time updates on order status to clients and customers. Our commitment to delivering exceptional service and support has earned us the trust of our clients across various industries, including eCommerce, retail, and manufacturing.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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