There are several changes taking place in the world of business and supply chain management. Customers now have the option of a number of order and delivery channels, global supply chains are becoming increasingly more complex, and expectations from each phase of the order process are increasing. The entire order process from quote to fulfillment requires optimization from the organization's perspective. Efficient order management results in cost efficiency, speedy and on-time fulfillment, increase in customer satisfaction, reduced occurrence of errors, generation of actionable insights, and educated decision-making.
Invensis Technologies is among the leading BPO companies and has vast experience in order management and order processing. We provide end-to-end order management outsourcing services to enable businesses to efficiently process orders, and thereby improve sales and revenue.
We provide order management services for businesses across industry verticals: manufacturing, eCommerce, retail, FMCG, automotive, logistics, energy and utilities, Information Technology (IT), banking, financial services and insurance (BFSI), electronics, education, government services, travel, leisure and hospitality, media and entertainment, healthcare, publishing, industrial goods and many more.
Invensis offers your organization business process outsourcing support across requirements: multi-channel contact center, back office data processing, finance and accounting, and IT services as well. By outsourcing order management to us, you can be assured of a streamlined process right from origination of the order to its successful fulfillment. Your customer satisfaction levels will improve, cycle time will be reduced, the cost per order will be cut down, and revenue and cash flow will increase as a result.
For businesses that have seasonal spike in demand for their products or services, outsourcing to Invensis provides access to scalable resources, in terms of both talent and infrastructure. We offer 24x7 operations throughout the year, and hence, no order gets missed or mismanaged even if your phone is ringing off the hook.
Our qualified professionals are rigorously trained in the services that they are assigned to. Whether it is customer service, data entry or accounting, global best practices are followed in every task. This saves you the stress of training and re-training internal employees for different tasks and incurring costs on new recruits.
We invest in the latest software for the processes that we deliver to ensure our clients have this advantage on their side. Whether the application is on-premise at our office, remotely accessed on your server, or hosted on the cloud, the process of outsourcing order management will be a completely seamless one for your business without any technical glitches.
Invensis is ISO 9001 certified for quality management, ISO 27001 certified for data security and has achieved HIPAA compliance. We will process all orders with accuracy and within the desired turnaround time. Every order management task will be taken up with diligence and a commitment to deliver the best possible results.
We provide you with periodic reports, metrics and access to a dashboard, based on the process. This enables your team to review the progress made and inform us of any changes required in the execution of the tasks. Hence, you retain control over the outsourced work, which minimizes any risk of outsourcing for you.
Outsourcing to the expert professionals at Invensis will remove the burden of non-core work from your internal employees. This will provide them with the bandwidth to pursue mission-critical goals in a more focused manner. All processes related to order management will be completed in a timely manner, creating a synergy between all your internal departments. Outsourcing will also be cost-effective, vis-a-vis investing in internal resources. Additionally, by outsourcing all order management related tasks to us, your project managers will be spared the stress of multi-vendor management.
Contact us today to find out how Invensis "Order Management Services"
can enable your business to achieve process efficiencies and accelerated growth.