Usability Testing Services

Is assessing the user-friendliness and overarching user experience of your websites or applications a challenge for your business? Do you want to eliminate user interface and navigational issues to deliver the ultimate user experience? Our usability testing services are designed to ensure that every aspect of your digital products, from navigation and flow to visual aesthetics, align seamlessly with user expectations.


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Outsource Usability Testing Services to the Expert

Usability Testing is a type of black box testing carried out to determine how useful the software or website is, to an end-user. It is based on testing the software on the following attributes: Learnability, Efficiency, Memorability, Errors, and Satisfaction. A well-designed usability test gauges the actual performance of the website/application on crucial user-directed tasks. Accessibility Testing is a sub-set of usability testing to check whether people with disabilities can access the application or website. Incorporating usability and accessibility testing as part of the in-house quality assurance program will definitely help in generating top–notch software applications and user-friendly websites. However, this may be financially forbidding for small companies; in addition, it may lead to considerable diversion of resources into non-core goals, for others.

For over two decades, we have been providing expert usability testing services to our clients across the globe. Our services involve remote usability testing, moderated usability testing, unmoderated usability testing, accessibility testing, cross-browser usability testing, prototype testing, card sorting, tree testing, usability benchmarking, etc. We have offered these services to software development companies, mobile app developers, website administrators, product design and innovation teams, user experience design teams, and more. 

Our usability testing services start with a thorough understanding of the client's requirements, goals, and the target audience. Based on the gathered requirements, our team formulates a detailed test plan outlining the scope, objectives, methodologies, and resources required for the usability testing. This helps us create detailed user personas that represent the target audience. Further, we design the usability test scenarios and tasks participants will perform. This involves creating realistic user journeys that mimic how users interact with the digital product. We use various methodologies, such as moderated or unmoderated testing, for conducting usability testing sessions.

Our experts gather quantitative and qualitative data during testing, including metrics such as task success rates, time on task, and participant feedback. This helps us analyze the collected data and identify usability issues, pain points, and areas of improvement.Further, our team interprets the findings in the context of user experience design principles and industry standards. We also compile comprehensive usability testing reports summarizing findings, recommendations, and actionable insights. We share these reports with clients to facilitate informed decision-making and guide improvements.

Our services are backed by an expert team, including usability testing specialists, user experience researchers, usability analysts, accessibility specialists, quality analysis testers, etc. They utilize advanced tools like usabilityHub, Morae, PlaybookUX, and Validately and adhere to predefined criteria, standardized testing procedures, and industry-accepted benchmarks. Alongside this, they identify and address usability issues by going to the core through a manual approach. As a result, we help our clients improve user satisfaction scores by 99%. 

Key Usability Testing Metrics we follow

Our Usability Testing Services Process

  • Client Interaction

    We interact with clients to understand their requirements, objectives, and specific goals of usability testing.
  • User Persona & Scenario Development

    Based on our understanding of user demographics, we develop user personas & scenarios to reflect typical user interactions.
  • Test Planning

    We define testing objectives, success criteria, and KPIs and Identify testing environments, tools, and resources required.
  • Test Scenario Execution

    Our team executes test scenarios to gather insights on user interactions and conducts usability tests in a remote or controlled testing environment.
  • Data Collection

    We record user interactions through video recordings or screen captures and collect feedback, comments, and ratings on application usability aspects.
  • Data Analysis

    Our experts analyze collected data to identify usability issues and insights and prioritize them based on their severity and impact.
  • Report Generation & Communication

    We document and communicate usability findings and recommendations for improvement to the client in a clear and actionable format.

Our Comprehensive Usability Testing Services

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  • Website Usability Testing
  • Mobile App Usability Testing
  • Software Usability Testing
  • Ecommerce Usability Testing
  • Prototype Usability Testing
  • Accessibility Testing
  • Cross-Browser Usability Testing
  • Remote Usability Testing
  • Usability Testing For Voice Interfaces
  • Multilingual Usability Testing

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The Invensis Advantage for Usability Testing Outsourcing Services

Comprehensive User Assessment

Our UX professionals implement proven methodologies such as heuristic evaluation, persona development, experience mapping, and cognitive walkthroughs to ensure a comprehensive user interface assessment.

Advanced Techniques & Technologies

Our experts leverage techniques like heat mapping, eye tracking, prototyping & wireframing, and usability software such as Lookback, Maze, etc, to conduct precise evaluations and capture detailed metrics during tests.

Customized Testing Approaches

We address specific client needs by creating tailored testing scenarios using prototyping tools like Axure, Sketch, Adobe XD, and InVision and incorporating client-specific criteria and user personas.

Cross-Platform Expertise

We demonstrate expertise in cross-platform usability and ensure that your digital products provide a seamless and consistent experience across various devices and platforms, such as desktop computers, laptops, mobile devices, web browsers, mobile apps, etc.

Comprehensive Quality Control

Our experts adhere to Nielsen's heuristics, ISO 9242 standards, and WCAG guidelines and employ rigorous testing checklists and industry best practices to align the process with established industry standards.

Confidentiality and Data Security

We implement secure data transmission protocols, encrypt user data, follow non-disclosure agreements, and stay compliant with GDPR and HIPAA to maintain the highest data privacy and security standards.

Step-by-step process for Usability Testing Services
Step-by-step process for Usability Testing Services

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Invensis - The Most Trusted Usability Testing Outsourcing Company

Invensis has been a leading usability testing service provider for more than 24 years worldwide. We have successfully served diverse clients across industries, utilizing our expertise to uncover and rectify defects in earlier stages. Our team of experts includes test managers, test architects, test analysts, automation test engineers, etc. They have become a strategic asset in delivering high-quality software digital products that enhance user experience. Our clients rely on us for our meticulous testing process, quality control measures, and success in the digital landscape, which is hardly accessible in-house.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Data Categorization


Identification and Resolution
of Usability Issues


Improvement in User
Satisfaction Scores


Successful Implementation
of User-Centric Design Changes


User Feedback Integration
and Iterative Improvement


Usability Testing Completion
within Project Timelines

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What Our Customers Say

We struggled to meet our business goals due to the legacy IT framework. Invensis IT outsourcing services helped us modernize our core and also helped us develop custom software for crucial processes to improve productivity and overall revenue for the company.

Kuno Davis
Leading Software Company in US

Invensis is our preferred growth partner helping us develop enterprise-level apps to improve employee experience and introduce a higher degree of automation in various processes.

Patricia White
Leading Mobile Service Provider in US

Invensis has been instrumental in upgrading our IT infrastructure and helping us transform into a digital-first organization, leading to increased productivity and higher revenues.

Marie Brown
Leading Telecommunications Company in UK

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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+1 (302)-261-9036
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Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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