For over two decades, we have been providing expert usability testing services to our clients across the globe. Our services involve remote usability testing, moderated usability testing, unmoderated usability testing, accessibility testing, cross-browser usability testing, prototype testing, card sorting, tree testing, usability benchmarking, etc. We have offered these services to software development companies, mobile app developers, website administrators, product design and innovation teams, user experience design teams, and more.
Our usability testing services start with a thorough understanding of the client's requirements, goals, and the target audience. Based on the gathered requirements, our team formulates a detailed test plan outlining the scope, objectives, methodologies, and resources required for the usability testing. This helps us create detailed user personas that represent the target audience. Further, we design the usability test scenarios and tasks participants will perform. This involves creating realistic user journeys that mimic how users interact with the digital product. We use various methodologies, such as moderated or unmoderated testing, for conducting usability testing sessions.
Our experts gather quantitative and qualitative data during testing, including metrics such as task success rates, time on task, and participant feedback. This helps us analyze the collected data and identify usability issues, pain points, and areas of improvement.Further, our team interprets the findings in the context of user experience design principles and industry standards. We also compile comprehensive usability testing reports summarizing findings, recommendations, and actionable insights. We share these reports with clients to facilitate informed decision-making and guide improvements.
Our services are backed by an expert team, including usability testing specialists, user experience researchers, usability analysts, accessibility specialists, quality analysis testers, etc. They utilize advanced tools like usabilityHub, Morae, PlaybookUX, and Validately and adhere to predefined criteria, standardized testing procedures, and industry-accepted benchmarks. Alongside this, they identify and address usability issues by going to the core through a manual approach. As a result, we help our clients improve user satisfaction scores by 99%.