Retail BPO Support Services

The retail industry has seen many changes over the past few years. Along with ensuring footfalls in on-ground physical stores in a competitive market, the challenge now extends to building online customer patronage as well. With advancements in technology and associated changing purchase behavior of shoppers, retailers and eCommerce companies need all available time to focus on mission-critical tasks.

Invensis Technologies is an expert IT-BPO service provider and delivers key Retail BPO Support Services. We are an ISO 9001 and 27001 certified company. Outsourcing to us will enable your business to concentrate on building core capabilities with the assurance that outsourced processes are delivering the desired results.

We provide business process outsourcing support services for Retail companies across the spectrum: retailers, internet / eCommerce retailers, catalog and mail order companies, consumer product companies, direct response marketers, loyalty program companies, grocery store chains, hypermarkets, luxury retailers, multi-brand outlets, general merchandise stores, specialty stores, department stores, warehouse retailers, discount retailers, chain stores, multi-national retailers, and others.

End-to-End Retail Outsourcing Support Services

Outsourcing Services That Provide a Distinct Advantage for Retail Businesses

• Operating Efficiencies: Outsourcing business processes to Invensis facilitates their satisfactory completion, without placing undue stress of internal employees. Invensis has qualified and experienced professionals on board who get to work on the process with an in-depth understanding of the requirement. Results are delivered in a timely manner, as per the pre-defined schedule. With processes being implemented cost-effectively, Retail businesses can focus on growth areas, such as innovation, value addition for the customer, supply chain and logistics, production, operations, distribution, brand positioning, and portfolio expansion.
• Scalable Processes: At the time of a sale or marketing promotion, customer demand may spike, putting increased pressure to deliver the requirement. At other times, the spike may not be as predictable - such as in the case of a supply chain roadblock that halts order fulfillment. With scalable resource capability and 24x7 operations, Invensis will support your business through periods of normal business activity as well as escalating demand.
• Collaboration and Customization: We work in close collaboration with your team from the beginning for the Service Level Agreement (SLA), to build a thorough understanding of the requirement and your business challenge. Our services are tailored to match your business objectives.
• Improved Customer Satisfaction: Whether the target audience is B2B or B2C, Retail businesses have to ensure customers are satisfied with their services. With integral support from Invensis for key business processes, your organization can ensure that customers are receiving responsive and personalized services. This will improve satisfacction, loyalty and recommendations in the long run.
• Technology Advantage: Technology drives efficiency in the digital age. Invensis employs best-in-class technology to facilitate the seamless completion of tasks. We either identify the right application for your outsourcing requirement, or build one designed for your specifications. We also have strong IT infrastructure that can be relied on for continuity of the outsourcing process.
• Data Security: In adherence with our ISO 27001 certification, we have stringent data security measures in place to protect all the confidential information that you share with us as part of the project. Whether it is customer data or accounting information, all of it will be safeguarded.
• High-Quality Results: As an ISO 9001 certified company, we assign tremendous importance to quality management and accuracy of output - be it in data processing, software development, call center or finance and accounting services. You can rely on our Quality Assurance (QA) team to validate all output before delivery.
• Disaster Recovery and Business Continuity Planning: Invensis' delivery centers are located in safe zones, which makes outsourcing to us a risk-free decision. We closely monitor our IT infrastructure to negate the chance of any downtime that can affect the delivery of results to your business. Outsourcing to us will be beneficial for your business continuity planning.
• Streamlined Vendor Management: Invensis offers a host of business process outsourcing services, covering requirements in call center / contact center, data processing, software development, finance and accounting and digital marketing. You can depend on Invensis for all your business process outsourcing needs, which will minimize the stress of multi-vendor management.
• Best Practice Approach: Across all processes, we keep ourselves updated on the latest trends. We follow best practices to deliver the best possible outcome for your Retail business. Metrics and Key Performance Indicators (KPIs) will assure you that steps are being taken for continuous improvement.
• Real-Time Reporting: We will provide you with regular reports and access to a dashboard to monitor the project and the achievement of targets. You can stay in touch with the dedicated project manager assigned to your operation for feedback or to communicate any change in the requirement.