Our Export BPO Support Services Process

• Initiating Contact and Booking Placement

  We initially gather the necessary details from shippers and coordinate booking requests with shipping lines through online platforms or email channels.

• Selecting Trucking Companies

  Next, our team requests quotes from multiple trucking companies, selects the most suitable one, and places work orders accordingly.

• Coordinating Export Activities

  After placing work orders, we assist customers with transloading warehouses for storage and other export activities.

• Data Entry in ERP

  Further, our experts enter the data into the ERP system and open a new file for export.

• Shipment Monitoring

  We proactively communicate with truckers to monitor shipment progress and loading schedules.

• Efficient Documentation Processing

  Once the process documentation is received from shippers, our experts file export declarations with USA customs and dispatch shipping instructions to the shipping line.

• On-board Status Confirmation

  Next, we confirm on-board status with carriers and update it to all the stakeholders.

• Pre-alerts and Issuing Proof of Export

  At the same time, we send pre-alerts to destination agents along with MBL, HBL, Commercial documents, and Certificate of Origin and HBL to the shipper as proof of Export.

• Reviewing MBL and Managing Insurance

  We review and approve Master Bill of Lading (MBL), arrange for Certificate of Insurance, and manage billing and insurance claims efficiently.

• Handle Disputes

  Moreover, our team handles disputes on vendor invoices, processes claims, and follows up until claim settlement.

• Manage Vendor Payments

  Finally, we follow up on vendor payments and collection of funds from customers.