Freight Forwarding BPO Support Services
Managing freight forwarding paperwork, documentation, and communication can overwhelm even the most seasoned logistics professionals. It demands precision, reliability, and seamless coordination. Look no further! Our freight forwarding BPO support services are specifically tailored to address these challenges head-on. Whether you require assistance in drafting comprehensive shipping documentation, managing customs clearance procedures, or optimizing supply chain processes, our team is dedicated to streamlining your freight forwarding operations.
Years of Experience
Industry Verticals
Experienced Professionals
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Outsource Freight Forwarding BPO Support Services to the Expert
Invensis has been a trusted leader in providing comprehensive freight forwarding BPO support solutions for over 25 years. Over the years, we have offered tailored solutions for documentation processing, shipment tracking, customs clearance support, carrier management, vessel management, rate and contract management, billing and invoicing, customer service, and more. Each of our services is designed to streamline operations, reduce costs, and improve efficiency.
Our services are backed by a large team of highly skilled professionals who are experienced in the nuances of the freight forwarding industry. The team includes logistics coordinators, documentation specialists, data entry operators, booking agents, shipment trackers, lead negotiators, rate and contract management specialists, customer service representatives, billing administrators, and compliance advisors. They have expertise in using logistics software for freight management, customs clearance software, invoice processing, and billing. Further, they have deep knowledge of customs regulations, import/export laws, hazardous material handling protocols, and transportation safety standards.
We bank on a systematic approach to deliver freight forwarding accuracy. Our process begins with thorough documentation and verification of all shipment details, including weight, dimensions, destination, and products. We utilize customers' and carriers' tracking systems to monitor shipments in real-time either by checking the website or calling the carriers, ensuring they stay on schedule and reach their intended destination without delays. We back our services with stringent quality control measures at every stage of the process to ensure compliance with regulations and standards. By fostering a culture of precision and attention to detail, we guarantee the reliability of our freight forwarding support operations.
Our Comprehensive Freight Forwarding BPO Support Services
Ocean Freight Forwarding Support Services
- Documentation Management
- Customs Clearance Assistance
- Booking and Coordination
- Freight Rate Management
- Project Cargo Management
- Vendor Management
- Control Center Services
- Customer Service Support
- Rate Negotiation
- Billing and Invoicing
- Data Entry and Record-Keeping
- Compliance and Regulatory Support
Air Freight Forwarding Support Services
- Documentation Management
- Customs Clearance Assistance
- Booking and Scheduling
- Freight Rate Management
- Control Center Services
- Customer Service Support
- Vendor Management
- Billing and Invoicing
- Data Entry and Record-Keeping
- Compliance and Regulatory Support
Road Freight Forwarding Support Services
- Documentation Management
- Customs Clearance Assistance
- Booking and Scheduling
- Freight Rate Management
- Control Center Services
- Customer Service Support
- Vendor Management
- Billing and Invoicing
- Data Entry and Record-Keeping
- Compliance and Regulatory Support
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Finance and Accounting Tools We Specialize In
Local Client Testimonials
The Invensis Advantage for Freight Forwarding BPO Support Outsourcing Services
Invensis - The Most Trusted Freight Forwarding Support Services Company
Ever since our inception in 2000, we have catered to businesses, including freight forwarding companies, shipping lines, transportation companies, warehousing and distribution centers, third-party logistics (3PL) providers, NVOCC, importers and exporters, and more. Over the years, we've processed over 26 million documents, facilitated customs clearance for 2 million shipments, tracked and traced 1.5 million cargo consignments, and negotiated favorable rates for 300,000 carrier selections and bookings. We have clients coming from various countries, including the USA, UK, Middle East, Canada, etc. Our clients bank on our services because we comply with mandatory freight forwarding compliance such as the Transportation Security Administration (TSA), Federal Maritime Commission (FMC), Federal Motor Carrier Safety Administration (FMCSA), International Air Transport Association (IATA), and more.
- Cost Efficiency: Outsourcing freight forwarding BPO support services reduces operational costs, including labor, infrastructure, and technology investments, leading to significant savings.
- Expertise Access: Gain access to a pool of skilled professionals with specialized knowledge in freight forwarding processes, ensuring efficient handling of logistics operations.
- Scalability: Freight forwarding BPO services can easily scale up or down based on business requirements without the difficulties of hiring or laying off staff, providing flexibility in managing fluctuations in workload.
- Focus on Core Business: Outsourcing non-core functions like freight forwarding support, businesses can help focus on resources and efforts on core business functions, enhancing productivity and competitiveness.
- Enhanced Technology Integration: Access advanced technological tools and systems utilized by outsourcing partners, improving efficiency, accuracy, and visibility in freight forwarding operations.
- Risk Mitigation: Outsourcing freight forwarding BPO support services can mitigate risks associated with regulatory compliance, market fluctuations, and operational challenges through expert handling and adherence to industry standards.
- Digitization Drive: Freight forwarding BPOs are embracing digital solutions for efficient document management, automated processes, and real-time tracking, enhancing visibility and operational speed.
- Sustainability Focus: Freight forwarding BPO companies are integrating eco-friendly practices, from optimized route planning to greener packaging solutions, aligning with global sustainability goals.
- Enhanced Customer Experience: BPOs are prioritizing customer-centric strategies, leveraging data analytics and AI to personalize services, streamline communication, and provide proactive support.
- Risk Management Integration: With global supply chain complexities increasing, BPOs are incorporating robust risk assessment tools and compliance frameworks to ensure smooth operations and minimize disruptions.
- Expansion of Value-added Services: Beyond traditional logistics support, BPOs are diversifying into value-added services such as customs brokerage, warehousing solutions, and supply chain consulting, catering to evolving client needs.
What Our Customers Say
We are super impressed with Invensis for many reasons. One major issue that confronted us was tracking air freight logistics. Our inability to do so led to delays. Invensis brought in their expertise to make tracking more systematic and easy.
We highly recommend Invensis logistics and supply chain services. We grappled with a massive backlog of logistics data entry and it hit us with massive errors and delays. Invensis helped us clear the data entry backlogs and enhance process accuracy. enhanced accuracy. Their expertise and dedication have been a game-changer for us.
We are thrilled to endorse the exceptional support received from Invensis. We faced formidable challenges in our ocean shipping operation, including cargo tracking. When we turned to Invensis, they helped us discover a solution to our problems by building a custom workflow that spotted a cargo at every stage of its transit. Any miss at any stage was marked by an immediate alert to set authorities on a hunt.
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