Import Support Services

Is your import business facing challenges in managing import documentation such as form fill-ups, delivery orders, etc.? These challenges can arise due to different factors such as complex regulations, voluminous paperwork, language barriers, and lack of knowledge of import procedures. You need a specialized partner to tackle these challenges. Invensis is a trusted logistics import BPO support services provider, offering end-to-end solutions to streamline your import operations. Whether it is document preparation, customs clearance, freight forwarding, or post-delivery support, our team of experienced professionals is equipped to handle every aspect of import logistics efficiently and accurately.


Years of Experience


Industry Verticals


Experienced Professionals

StripImport Support Services

Outsource Import Support Services to the Expert

With more than 24 years of experience, Invensis specializes in delivering import BPO support services tailored to meet different needs of our clients. These include customs import documentation management, supplier coordination, data entry operations, managing customs import forms, handling trucking services, and more. Over the years, we have delivered high-quality, cost-effective solutions to businesses worldwide.

We bank on a systematic approach to simplify the import support process. This includes integrating a team of experts, various customer software tools, and best practices. Our team comprises highly skilled professionals with the necessary knowledge of import regulations, customs procedures, and logistics operations. They are familiar with most of the software tools to manage import documentation processes. Some of the best practices we implement include continuous training for staff, streamlined communication channels, proactive issue resolution, adherence to compliance standards, and regular performance evaluations for sustained efficiency.

Our services comply with regulatory requirements, ensuring seamless adherence to import laws and customs regulations across different jurisdictions. We stay updated on evolving trade policies, tariff structures, and compliance standards to mitigate risks and ensure smooth operations for our clients. This includes Harmonized Tariff Schedule (HTS) Classification, Importer Security Filing (ISF), Customs Entry Documentation, Importer of Record (IOR) Requirements, Certificate of Origin Marking, ACE customs release docs, and more. As a result, our clients benefit from reduced lead times, minimized customs delays, reduced costs, minimized risks, optimized supply chain efficiency, and enhanced cost-effectiveness.

Furthermore, we offer comprehensive support in managing the necessary paperwork. Our services include handling essential documents such as the Bill of Entry, Air Way Bill, and Bill of Lading (for shipments via ship), along with the requisite import licenses and Letters of Credit. Additionally, we provide assistance with information documentation for goods, excise duty filings, relevant licenses, import-export certificates, and DGFT declarations. Our systematic approach ensures that all import paperwork is accurately prepared and promptly submitted, facilitating efficient customs clearance and adherence to regulatory requirements.

Our Import Support Services Process

  • Pre-Alert Management

    We first receive pre-alert emails from overseas agents. It is accurately entered into the ERP tool for file opening initiation.
  • Customs Clearance Coordination

    Next, our team coordinates with customs brokers to facilitate clearance by providing necessary shipment documents to ensure smooth processing.
  • Document Review and Confirmation

    We review and confirm customs import forms (Form 7501 and Form 3461) received from customs brokers.
  • Logistics Operations Management

    Further, our team issues arrival notices and releases delivery orders to ensure efficient logistics operations for timely deliveries.
  • Financial Management

    After releasing delivery orders, we release payments to shipping lines, co-loaders, or airline GHAs for local destination charges.
  • Delivery Arrangements

    Our team organizes trucking services and strategizes final delivery arrangements to ensure prompt and reliable delivery to the destination.
  • Customer Assistance and Dispute Resolution

    After delivery, we assist customers with transloading warehouses for storage. We resolve disputes in invoices, if any.
  • Process Claims

    We process your claims with insurance companies and transporters and follow up for claim settlement.
  • Delivery Acknowledgement

    Finally, we communicate with carriers/truckers to track shipment progress and obtain Proof of Delivery for final customer submission.

Our Comprehensive Import Support Services

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  • Completion of bills of lading (B/L)
  • Handling of certificates of origin
  • Management of import permits and licenses with coordination of import clearance documentation
  • Verification and submission of import documentation to customs authorities with Resolution of documentation discrepancies
  • Management of import-related taxes, duties, and tariffs
  • Record-keeping and documentation archiving for import compliance purposes
  • Facilitation of communication between stakeholders involved in import processes
  • Provision of documentation support for import audits and inspections

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The Invensis Advantage for Import Support Services

Efficient Freight Management and Coordination

Our team examines each stage of the logistics process, from booking to delivery to ensure optimal routing, carrier selection, and cost efficiency, facilitating smooth coordination and mitigating potential disruptions.

Optimal Carrier Selection Algorithms

Our proprietary algorithms analyze various factors such as carrier capabilities, transit times, costs, and service reliability to determine the most suitable carriers for each shipment.

Advanced Control Center Services

Our tracking systems gather data from GPS technology and IoT sensors to provide real-time visibility into transit times, dwell times, and delivery schedules and proactively identify and address potential delays or issues.

Improved Customs Compliance

Our team of experienced customs specialists accurately reviews documentation, verifies tariff classifications, and prepares accurate customs declarations to facilitate smooth clearance processes.

Seamless Integration with ERP Systems

Our experts integrate our logistics software with your ERP platforms to facilitate seamless data exchange and enable real-time visibility into inventory levels, order status, and financial transactions.

Comprehensive Vendor Management

We leverage robust vendor management frameworks to evaluate, onboard, and monitor suppliers based on predefined criteria such as reliability, quality standards, and cost competitiveness.

Step-by-step process for Import Support Services
Step-by-step process for Import Support Services

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Invensis - The Most Trusted Import Support Services Company

Invensis has been a leading import support outsourcing service provider since 2000. For more than 24 years, we have assisted businesses, including freight forwarding companies, 3PL, trucking, NVOCCs, ocean transport intermediaries, supply chain management firms, wholesale businesses, e-commerce businesses, and manufacturing companies. Within our import documentation services, we have processed over 7 million documents, including bills of lading, packing lists, customs declarations, import permits, certificates of origin, insurance certificates, and more. Additionally, we offered services such as customs clearance, freight auditing, shipment tracking, 24*7 customer support, and more. To deliver these services, we have a team of 5000+ experienced professionals well-versed in global trade regulations, industry best practices, and the latest technology tools. Our clients span from countries including the USA, UK, Europe, Middle East, Asia, and Canada.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Accuracy in Import
Tariff Determination


Faster Import
Clearance Processing Time


Accuracy in
Data Entry


Increase in
Cost Savings


Accelerated Import
Data Processing

Finance and Accounting Tools We Specialize In

Microsoft Dynamics GP

We Provide

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What Our Customers Say

We are super impressed with Invensis for many reasons. One major issue that confronted us was tracking air freight logistics. Our inability to do so led to delays. Invensis brought in their expertise to make tracking more systematic and easy.

David Taylor
Supply Chain Manager, UK Based Logistics company

We highly recommend Invensis logistics and supply chain services. We grappled with a massive backlog of logistics data entry and it hit us with massive errors and delays. Invensis helped us clear the data entry backlogs and enhance process accuracy. enhanced accuracy. Their expertise and dedication have been a game-changer for us.

Robert Wilson
Logistics Manager, A Canada Based Logistics Company

We are thrilled to endorse the exceptional support received from Invensis. We faced formidable challenges in our ocean shipping operation, including cargo tracking. When we turned to Invensis, they helped us discover a solution to our problems by building a custom workflow that spotted a cargo at every stage of its transit. Any miss at any stage was marked by an immediate alert to set authorities on a hunt.

Michael Anderson
Operation Director, US Based Logistics & Supply Chain Services

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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