Trucking Support Services
Is your trucking business looking to optimize operations for improved service quality? Streamlining non-core functions like customer service, billing, and back-office tasks will give you the time to focus on the critical aspects of your trucking business. Our comprehensive trucking logistics support services for local, internodal, and dedicated trucking service models have assisted our clients in putting their businesses on an overdrive and focusing on core competencies.
Years of Experience
Industry Verticals
Experienced Professionals
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Outsource Trucking Support Services to the Expert
As a premier trucking services back-office support provider, we pride ourselves on over 25 years of industry expertise, delivering exceptional solutions tailored to local, intermodal, and dedicated truckers' unique needs. Our well-developed processes, backed by cutting-edge technologies, have assisted our clients in ensuring seamless operations and unparalleled efficiency.
Our services are driven by a dedicated support staff of dispatchers, customer service representatives, billing specialists, logistics coordinators, and experts in industry best practices. We leverage their expertise to offer comprehensive services encompassing customer support, route optimization, driver check calls, track and trace, billing, dispatch management, and more. Our tailored solutions address the challenges trucking companies face, empowering them to optimize routes, minimize costs, overcome resource shortages, and enhance service quality. Whether it's managing freight movements, handling regulatory compliance, or optimizing workflows, our team is dedicated to delivering results that exceed expectations.
Our trucking BPO support process begins with thoroughly analyzing client needs and challenges. We then strategize custom solutions for validating and documenting information about Freight Rate, LTL (Less than Truckload), FTL (Full Truckload), Fuel Surcharge, Freight Invoice, BOL, POD, etc. The end-to-end process is driven by integrated cutting-edge technology and industry best practices for precision, meticulous execution, and continuous monitoring and optimization.
Our Comprehensive Trucking Support Services
Local Trucking Services
- Invoice Processing (Accounts A/P, A/R, Bookkeeping etc.)
- Driver Check Calls (Adjustment schedules, etc.)
- Track and Trace (Real-time Visibility, Predictions, ETA, ETD, etc.)
- Inbound calls (Quotes, Pricing, Negotiations, Escalations)
Intermodal Trucking Support Services
- Invoice Processing (Accounts A/P, A/R, Bookkeeping etc.)
- Driver Check Calls (Adjustment schedules, Driver Logs, etc.)
- Track and Trace (Real-time Visibility, Predictions, ETA, etc.)
- Inbound calls (Quotes, Pricing, Negotiations, Escalations)
Dedicated Trucking Support Services
- Invoice Processing (Accounts A/P, A/R, Bookkeeping etc.)
- Driver Check Calls (Adjustment schedules, ETA, etc.)
- Track and Trace (Real-time Visibility, Predictions, etc.)
- Inbound calls (Quotes, Pricing, Negotiations, Escalations)
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The Invensis Advantage for Trucking Support Outsourcing Services
Invensis - The Most Trusted Trucking Support Services Company
Invensis is a reputed name in the trucking support services market. We are driven by over 5000+ dedicated employees who work 24*7 to deliver optimum results to trucking companies. Established in 2000, we have, in 25 years, processed over 10 billion invoices in Accounts A/P, A/R, receipts, liability checks, backup documents, etc. Over the years, we have assisted our clients in data entry (codes, shipper/receiver information, F/B, B/L), managing issue resolution, flagging billing issues, escalation, rescheduling, 24x7 round-the-clock customer support, etc. Our committed support has assisted our clients to grow their business at reduced costs and increased efficiency.
- Cost Efficiency: Outsourcing trucking support services can significantly reduce operational costs by eliminating the need for in-house staffing, equipment maintenance, and overhead expenses.
- Scalability: Outsourcing trucking back office services allows businesses to scale their up or down as per demand fluctuations without bearing the burden of hiring or laying off employees.
- Focus on Core Competencies: By outsourcing trucking BPO services, companies can redirect their focus and resources towards their core competencies, driving innovation and growth.
- Flexibility and Adaptability: Outsourcing enables businesses to adapt quickly to varying market conditions and customer demands by leveraging the flexibility offered by service providers.
- Access to Expertise: Leveraging outsourced trucking back office services provides access to specialized skills and knowledge, ensuring efficient logistics management and compliance with industry regulations.
- Risk Mitigation: Outsourcing trucking support services transfers operational risks to the service provider, including regulatory compliance, insurance, and fleet maintenance, reducing the company's liabilities and enhancing risk management strategies.
- Automation Integration: Trucking back offices will increasingly utilize automation tools for administrative tasks, improving efficiency and reducing human error in operations.
- Data Analytics Optimization: Leveraging big data, trucking BPOs will enhance decision-making processes, optimize routes and fuel consumption, and manage overall logistics for trucking companies.
- Remote Monitoring Solutions: BPOs will adopt advanced remote monitoring technologies to track fleet performance, ensuring compliance, safety, and timely maintenance interventions.
- Customized Customer Service: Tailored support solutions will be developed, offering personalized assistance to trucking clients, enhancing satisfaction, and fostering long-term partnerships.
- Sustainable Logistics Focus: BPOs will align with eco-friendly initiatives, promoting sustainable practices within the trucking industry, such as route optimization for reduced emissions and energy-efficient fleet management.
- Blockchain Adoption: Trucking support companies will implement blockchain technology to secure transactions, streamline documentation processes, and enhance transparency across the trucking supply chain.
What Our Customers Say
We are super impressed with Invensis for many reasons. One major issue that confronted us was tracking air freight logistics. Our inability to do so led to delays. Invensis brought in their expertise to make tracking more systematic and easy.
We are thrilled to endorse the exceptional support received from Invensis. We faced formidable challenges in our ocean shipping operation, including cargo tracking. When we turned to Invensis, they helped us discover a solution to our problems by building a custom workflow that spotted a cargo at every stage of its transit. Any miss at any stage was marked by an immediate alert to set authorities on a hunt.
We highly recommend Invensis logistics and supply chain services. We grappled with a massive backlog of logistics data entry and it hit us with massive errors and delays. Invensis helped us clear the data entry backlogs and enhance process accuracy. enhanced accuracy. Their expertise and dedication have been a game-changer for us.
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