Few Points to be considered while Setting Up a Call Center for Your Business

How to Set Up a Call Centre for Your Business

In today's professional world, call centres have become a necessity for businesses that are looking to deliver a timely response and quick results to...
5 Best Practices in Accounts Payable

5 Best Practices in Accounts Payable

Accounts Payable is defined as the collective amount of a business enterprise’s short-term obligations to pay their suppliers for the different products and services...
Inbound Call Center Outsourcing

Artificial Intelligence – The Future of Inbound Call Center

Since the first call center came into existence in the late 70s, there has been an ascent in technological advancement pertaining to the industry....
15 Ways That Social Media Listening Benefits E-Commerce Efforts

15 Ways That Social Media Listening Benefits E-Commerce Efforts

What is Social Media listening? Also, known as social media monitoring, this term refers to the practice of identifying all that is being said about...
Best Practices of Software Testing

9 Best Practices of Software Testing

As software becomes a core part of business processes, ensuring its optimal performance through thorough testing post-development has become more important than ever. But,...
testing methodology focused on web applications to find issues in any application

Best Automated Web Testing Tools and Their Features

Automated web testing tools are software that focus on testing web applications. Complete testing of web based application is required to address concerns such...
Top 10 Call Center Performance Metrics

Top 10 Call Center Performance Metrics

Wondering how to know whether your call center is performing above expectations? Is your call center agent giving his or her best for every...
Automated Software Testing Tools and Best Practices

Automated Software Testing Types, Tools and Best Practices

According to estimates by International Data Corporation, there are 18.5 million software developers in the world (as of 2014). These professionals develop a large...
How To Outsource Software App Development

How to Outsource Software App Development

You may want to explore outsourcing development once you've decided to develop a mobile app for your company. We'll go through how to outsource...
Agile Software Development

Agile Software Development: Key Benefits and Advantages

Did you know that projects using Agile techniques succeed 28% more than their traditional counterparts? Agile projects encourage customer inputs in the development process...