Outsourcing vs Insourcing for Better or for Worse

Outsourcing Vs Insourcing: for Better or for Worse?

What is Outsourcing? Outsourcing is referred to as delegating the tasks that are not the core business of a company to other companies that have...

India Vs. Philippines – Secure and Value-based Call Center Services

When it comes to customer service call centers outsourcing, India has been ruling the roost, raking more than 60% of the entire offshore BPO...

Include Social Media to Improve Call Center Efficiency

Keeping a clean public face has become a tough job for companies around the world. The steep rise in posting of comments and grievances...

3 Reasons Why Every Company is Looking for Professional Bookkeeping Services

With the growth of any company, the requirement for more employees arises. Furthermore, the managers of every company keep looking forward to major business...
Data Entry Outsourcing

Systematic Data Entry Outsourcing – Offload Your Back Office Worries

Data entry services, when performed diligently, can bring innumerable benefits to an organization, apart from systematizing the flow and storage of voluminous amount of...

Attrition Management in BPO: Making the Work Culture Exciting

Erratic and long working hours and repetitive tasks make BPO employees lose focus quickly and seek employment elsewhere. The challenge behind attrition management is...
Inbound Call Center Outsourcing

Artificial Intelligence – The Future of Inbound Call Center

Since the first call center came into existence in the late 70s, there has been an ascent in technological advancement pertaining to the industry....
BPO Industry

10 Billion Dollar BPO Industry Ravaged by Frequent Typhoons

Natural calamities like tropical typhoons can create havoc to businesses overnight leading to complete shutdown at times. Philippines, undoubtedly, is one such disturbed country...
Major Disasters that Inbound Call Center Agents Must Avert During Customer Engagement

Major Disasters that Inbound Call Center Agents Must Avert During Customer Engagement

Despite the best training that a call center can provide to its agents, on-job vigilance and learning from various kinds of complaints put forth...
Document Digitization Services

Document Digitization Services – Eliminating the Paper Trail

Image courtesy: icmoscow.blogspot.com The advantages of document digitization have been harped time and again by the document digitizing services providers. Apart from facilitating organizations in...