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10 Effective Call Center Operational Performance Strategies

10 Effective Call Center Operational Performance Strategies

Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. Different call centers have their own unique goals that have to be met but at the end of the day it all boils down to providing quality service to the customers. Industry surveys have indicated […]

10 Best Practices for Cross-Selling and Up-Selling

10 Best Practices for Cross-Selling and Up-Selling

Companies are always on the lookout for effective methods of increasing their sales volume without actually having to increase their budget for marketing. Consumers too are reducing their spending which is making it tough for companies to increase their average order size. In these pressing circumstances, companies should consider incorporating cross-selling and up-selling strategies, which […]

Top 10 Customer Service Solutions for Business

Top 10 Customer Service Solutions for Business

The cornerstone of all successful business efforts is customer service. When you are an upcoming business fighting it out in the competitive market, delivering excellent customer service becomes the key differentiator between being a success and a failure. In today’s fast moving times, businesses need to be particularly adept at leveraging technologies in their favor […]

Top 10 OCR Software for Data Entry Projects

Top 10 OCR Software for Data Entry Projects

Have a massive data entry project to initiate and trying to finalize good OCR software? This can be a tough call to make. There are many kinds of OCR software available but choosing the right one can be a Hobson’s choice! The use of OCR software has become a necessary part of many data entry […]

Top 10 Call Center Software Trends for 2015/2016

Top 10 Call Center Software Trends for 2015/2016

Technology and businesses are mutually interlinked with changes in one dynamically influencing the other’s practices. It is the fag end of the year 2015 and we are looking forward to the upcoming year 2016 and how it is going to affect the contact center industry. Let us have a quick overview of what call center […]

Top 10 Best Practices of Data Entry

Top 10 Best Practices of Data Entry

Data entry is a very important and critical part of the entire data management process. The success of data management depends upon the quality of your data entry process. Anyone who wants to carry out a data entry project must remember that the ultimate outcome of data entry is to create a valid and organized […]

Top 10 Call Center Performance Metrics

Top 10 Call Center Performance Metrics

Wondering how to know whether your call center is performing above expectations? Is your call center agent giving his or her best for every call? Was the customer satisfied with the response? These questions must be asked regularly to ensure that the contact center management is on the right track. Every contact center has to […]