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Computer problems, network issues, hardware malfunction, breakdowns, snags, data back-up requirements can happen any time and throw critical projects into disorder, if not handled immediately. The proliferating use of data in the form of digital content through different kinds of mobile devices by distributed users and systems, compounds this situation by increasing the chances of server downtime. Companies striving to enhance their productivity cannot afford to suffer such downtimes, as it will negatively affect their customer service, brand, and reputation. Availability of 24/7 remote IT support becomes critical in such situations.
Taking the help of an experienced remote IT Services outsourcing provider is the best answer to this situation. It has become imperative for every company to have Remote IT support services as part of their customer service. However, managing remote IT support services in-house may be cumbersome; companies may not possess the technical expertise or the staff required to manage these services efficiently.
Invensis, a leading IT BPO, offers you a way out. Our 24/7 remote IT support services supports the IT system management of organizations, businesses and companies; we cover a whole range of functions that includes providing IT related customer service, troubleshooting IT issues, as well as quality management and monitoring of IT systems. Outsourcing your remote IT services requirements reduces the burden of maintaining in house staff dedicated to this purpose. In addition, provision of excellent remote IT support service will boost the quality of your service delivery and thus, keep your clients happy. Our remote IT support services can be used for internal IT support as well as third party client requirements
Invensis is a leading provider of outsourced remote IT services for companies. Our experienced remote IT support personnel provides efficient virtual assistance related to troubleshooting, and resolution of issues related to IT system and components, such as:
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Network Issue
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This includes real time troubleshooting of internet service problems; network set-ups and management; we provide constant remote network monitoring and facilitate prompt network Issue resolution. |
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System
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Remote System Troubleshooting |
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Hardware
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Remote IT services staff helps to resolve computer hardware problems. |
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Software
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We provide assistance for software problems; driver installations, software updates and much more; software application support and maintenance, file updates, configuration changes |
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Sale
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Pre-sales and post-sales product support |
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PC Repair
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Remote PC repair |
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Security
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Security management that includes real time bug fixing; email issues; virus healing and protection security practices compliance. |
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Backup
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Remote Backup Management. |
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Warranty Support
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Give warranty or post-warranty support |
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Corporate Helpdesk Support
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Provide corporate helpdesk support |
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Remote DBA Support Services
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maintenance and protection of critical data |
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Empty
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Complete IT Asset Management and Software distribution. |
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Disaster Recovery
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including data recovery |
Invensis has greater than 20 years of experience providing quality outsourcing support in a variety of business areas. Here are some convincing reasons for Invensis being the partner of choice for your Remote IT services:
Outsourcing remote IT services to Invensis will ensure that you spend time focusing on the core projects rather than wasting time firefighting, carrying out repairs, patching and other troubleshooting.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.
Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.
Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.
Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.
