Order to Cash (O2C) Services

Leveraging a powerful combination of cognitive intelligence and new-gen technologies, we are disrupting the O2C landscape, unlocking new levels of efficiency, customer satisfaction, and cost savings. 

Our comprehensive suite of value-driven order-to-cash services encompasses the entire customer-to-cash lifecycle. We help businesses achieve high-performance O2C processes, improve working capital performance, and reduce days sales outstanding (DSO) and days delinquent outstanding (DDO) through process standardization.

Backed by global delivery expertise, we rely on a well-organized approach to streamline order-to-cash processes for businesses. Our experts take a holistic approach, factoring in every aspect of your operation. This includes supply chain management, inventory optimization, labor resource allocation, and robust reporting and data analysis.  By seamlessly integrating these elements, we ensure an unhindered cash flow and working capital performance.

Our streamlined system captures customer orders, verifies details, and confirms inventory availability. Agents then assist with order fulfillment, monitoring picking, packing, and shipment. We collaborate with logistics for delivery and generate accurate invoices with flexible payment options. Regular follow-up ensures timely payments, which are recorded and reconciled for customer trust.

Quality is paramount.  Automated checks validate customer information, product details, pricing, and quantities. We reconcile orders with stock levels and pricing agreements to minimize errors.  Thorough payment reconciliations ensure accuracy.  The result: a streamlined, error-free O2C process that enhances customer satisfaction.

We walk the extra mile by harnessing the power of data analytics to extract valuable insights from your O2C processes.  These insights empower you to make informed operational decisions and drive continuous improvement.