Remote IT Support Services

Computer problems, network issues, hardware malfunction, breakdowns, snags, data back-up requirements can happen any time and throw critical projects into disorder, if not handled immediately. The proliferating use of data in the form of digital content through different kinds of mobile devices by distributed users and systems, compounds this situation by increasing the chances of server downtime.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Remote IT Support Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Increase your revenue growth with call center services from Invensis

Companies striving to enhance their productivity cannot afford to suffer such downtimes, as it will negatively affect their customer service, brand, and reputation. Availability of 24/7 remote IT support becomes critical in such situations. Taking the help of an experienced remote IT Services outsourcing provider is the best answer to this situation. It has become imperative for every company to have Remote IT support services as part of their customer service. However, managing remote IT support services in-house may be cumbersome; companies may not possess the technical expertise or the staff required to manage these services efficiently.

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The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why choose us?

Invensis, a leading IT BPO, offers you a way out. Our 24/7 remote IT support services supports the IT system management of organizations, businesses and companies; we cover a whole range of functions that includes providing IT related customer service, troubleshooting IT issues, as well as quality management and monitoring of IT systems. Outsourcing your remote IT services requirements reduces the burden of maintaining in house staff dedicated to this purpose. In addition, provision of excellent remote IT support service will boost the quality of your service delivery and thus, keep your clients happy. Our remote IT support services can be used for internal IT support as well as third party client requirements

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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