Remote IT Support Outsourcing Services

Are you struggling to provide remote IT support to your customers? Are you flooded with issues such as technical glitches, software issues, or hardware malfunctions? You need to troubleshoot issues no sooner than they arise or run the risk of spoiling relationships. Only a reliable remote IT support services partner can assist you in overcoming these common challenges. We are a trusted remote IT service provider for businesses. We specialize in providing remote assistance for various technical issues, from software installations and updates to troubleshooting hardware issues.


Years of Experience


Industry Verticals


Experienced Professionals

StripRemote IT Support Outsourcing Services

Outsource Remote IT Support Services to the Experts

With extensive experience spanning over two decades, we've been at the forefront of resolving IT issues for clients worldwide.  Over the years, we have catered to a spectrum of businesses, such as small enterprises, large corporations, and startups. Our offerings include remote troubleshooting, software installation, network configuration, and proactive maintenance.

We bank on a systematic process to deliver our support. In the first step, the customer contacts our support team detailing their issue. Next, our agent conducts a preliminary diagnosis through remote access tools. Next, they guide users through step-by-step solutions or resolve the issues remotely. If the issue persists, the agent escalates it to senior teams. Once issues are resolved, we ensure system stability and offer guidance to prevent future issues. We also regularly update and follow up with customers to maintain a proactive approach to support.

As specialists, we have a streamlined approach to remote IT support. This includes implementing robust ticketing systems, leveraging remote access tools for efficient troubleshooting, and employing automated scripts for routine tasks. These tools help our agents to address customer issues at the right time. We prioritize proactive monitoring and personalized solutions to optimize your IT infrastructure. By banking on these advanced tools and approaches, we assure our clients a 99.99% uptime in their operations.

Our service follows an established process to safeguard customer data. This process implements end-to-end encryption to safeguard data transmission, employs multi-factor authentication to verify user identities, and conducts regular security audits to identify and address vulnerabilities. By adhering to strict access controls, we ensure that only authorized personnel can handle sensitive information. Additionally, we train our agents on the latest cybersecurity best practices to fortify our defenses against evolving threats.

Our Advanced Remote IT Support Approach

Our Remote IT Support Services Process

  • Initial Contact

    First, our agent establishes communication with the customer and gathers relevant details on the issue.
  • Remote Diagnosis

    Next, we analyze the problem remotely and identify potential causes.
  • User Guidance

    Further, our agent provides clear instructions to users to troubleshoot the problem.
  • Attribute Standardization

    We standardize product attributes to maintain consistency across the catalog. This step ensures uniformity and clarity in presenting information to users.
  • Remote Access

    If not solved, we utilize secure remote access tools to connect to the user's system for hands-on support.
  • Issue Resolution

    After taking a remote connection, the agent remotely implements fixes, patches, or adjustments to resolve the identified IT issues.
  • Escalate Issue

    In case the issue is critical and cannot be resolved at the first level, we escalate the issue to senior teams.
  • Documentation and Follow-up

    After resolution, we record the support session details, update documentation, and follow up to ensure ongoing system stability.

Our Comprehensive Remote IT Support Services

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  • Help Desk And Technical Support
  • Software Installation & Configuration
  • Network Support
  • Security Management
  • Remote System Administration
  • Remote Desktop Support
  • Email Configuration & Support
  • Cloud Services Support
  • Network Monitoring And Management
  • Desktop Support
  • Server Administration
  • Cloud Infrastructure Support
  • Remote VPN Support
  • Remote System Monitoring
  • Wireless Network Support

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Invensis Advantage for Remote IT Support Outsourcing Services

Specialized Expertise

Our agents have knowledge of a wide range of technologies and platforms, as well as backup and recovery, and so can troubleshoot any issues for all types of devices.

Remote Collaboration Tools

Our agents provide remote assistance through instant messaging, video conferencing (Zoom, Microsoft Teams, Slack), and ticketing systems (Zendesk, Freshdesk) to resolve issues promptly.

Comprehensive Security Measures

We implement robust security protocols, including strong access controls, end-to-end encryption, multi-factor authentication, and secure VPN connections to secure your customer data.

Customer-Centric Approach

Our team deploys remote desktop assistance tools to troubleshoot and resolve issues directly on users' systems.

24/7 Accessibility

Our global network of skilled professionals working in different time zones helps us to guarantee that users receive timely assistance regardless of their local time.

Virtualization Support

Our experts leverage industry-leading virtualization platforms such as VMware and Hyper-V to optimize server resources, enhance scalability, and improve disaster recovery capabilities.

Step-by-step process for Remote IT Support Outsourcing Services
Step-by-step process for Remote IT Support Outsourcing Services

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Invensis - The Most Trusted Remote IT Support Outsourcing Company

Invensis stands out as a trusted ally, delivering IT support and a strategic partnership for over two decades. We specialize in swift troubleshooting, seamless network configurations, and proactive system maintenance in a remote setting. Our experts bring diverse skills to ensure your IT infrastructure operates efficiently. We guarantee uninterrupted operations, and our scalable services grow with your business, adapting to changing needs seamlessly. From harnessing advanced technologies to ensuring robust cybersecurity, we redefine remote IT support services and ensure innovation, reliability, and strategic business empowerment.


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ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Tickets Resolved




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Finance and Accounting Tools We Specialize In

Microsoft Dynamics GP

We Provide

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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