We are among the leading customer service outsourcing companies and provide call center services for media and content production companies across the spectrum: broadcasting and cable companies; advertising, design, production and new media / digital media companies; film, music, gaming, animation and other entertainment studios; magazine, newspaper and book publishing companies; information services and market research firms, pay television providers, radio stations, and others.
While phone support still remains an important means of communication, many younger media consumers and tech-savvy users would prefer to get their required support through online platforms, such as live chat and email, from the device that they are on. Outsourcing customer service to Invensis ensures that your target audience gets a connected experience, whether they utilize one communication channel exclusively or a mix of them. Our multi-channel contact center is operational all through business hours and after-hours as well to enable your business to solve challenges that your users may be facing without delay. We offer: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text support, and IVR (for self-service).
When consumers reach out to your media brand, they expect certain standards of customer care to be maintained all through. In a scenario where broadcasters have multiple channels in their offering, publishing houses have diversified into multiple titles, and new media ventures publish targeted content for different segments, ensuring the voice of the parent brand is consistent is imperative. Invensis rigorously trains our contact center representatives to understand the values that distinguish your brand and communicate them in every interaction. As an ISO 9001 certified company, we adhere to industry benchmark quality standards in all the customer interactions we implement for your company.
As engaging content goes viral, the market for your media and entertainment company can expand beyond your geographical expectations. Moreover, digital content recognizes no borders. At such a time, you can count on Invensis to scale up the talent and technology assigned to your customer service business requirements to effectively cater to the growing demands for your business.
With end-to-end customer service being managed by Invensis, you will gain cost efficiencies and be able to streamline the process of customer relationship management, without any discrepancies. The risks of outsourcing will be considerably reduced for your media company.
Having the right technology to connect with your customers at your fingertips delivers considerable value to your business by saving time and cost. Invensis utilizes the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control throughout the call center outsourcing process.
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term customer relationships.
Contact us today to find out how Invensis "Media and Entertainment Call Center Services"
can enable your business to achieve process efficiencies and accelerated growth.