Media and Entertainment Call Center Outsourcing Services

The exciting transformation in consumption patterns and business models in the media and entertainment industry offers companies the unique opportunity to experiment with the content that they produce and make a connection with audiences. As both print and broadcast organizations endeavor to make the transition to serve the multiple-screen, digital user, omni-channel customer service for this discerning consumer plays a role in enhancing satisfaction levels as well as sustaining business growth.

Invensis Technologies, an expert Call Center Outsourcing Services company, enables your media organization to reach out to audiences spread across time zones and satisfy their requirements. We have more than 15 years of experience in tailoring business-specific, cost-effective customer service solutions for global clients in order to help to achieve process efficiencies. With our expertise in the outsourcing domain, you can be assured of customer interactions that are focused on building loyalty and revenue base for your business.

By outsourcing customer service for your media audience to Invensis, you get robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center that integrates well-trained professionals and the latest call center technology. We service your audience through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Media and Entertainment Call Center Outsourcing Services

Outsource Customer Service to Satisfy Your Media Consumers

We are among the leading customer service outsourcing companies and provide call center services for media and content production companies across the spectrum: broadcasting and cable companies; advertising, design, production and new media / digital media companies; film, music, gaming, animation and other entertainment studios; magazine, newspaper and book publishing companies; information services and market research firms, pay television providers, radio stations, and others.

How Invensis Addresses the Customer Service Challenges Faced by Media and Entertainment Organizations

Customer Service across Channels:

While phone support still remains an important means of communication, many younger media consumers and tech-savvy users would prefer to get their required support through online platforms, such as live chat and email, from the device that they are on. Outsourcing customer service to Invensis ensures that your target audience gets a connected experience, whether they utilize one communication channel exclusively or a mix of them. Our multi-channel contact center is operational all through business hours and after-hours as well to enable your business to solve challenges that your users may be facing without delay. We offer: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text support, and IVR (for self-service).

Consistency of Customer Care:

When consumers reach out to your media brand, they expect certain standards of customer care to be maintained all through. In a scenario where broadcasters have multiple channels in their offering, publishing houses have diversified into multiple titles, and new media ventures publish targeted content for different segments, ensuring the voice of the parent brand is consistent is imperative. Invensis rigorously trains our contact center representatives to understand the values that distinguish your brand and communicate them in every interaction. As an ISO 9001 certified company, we adhere to industry benchmark quality standards in all the customer interactions we implement for your company.

Scalability:

As engaging content goes viral, the market for your media and entertainment company can expand beyond your geographical expectations. Moreover, digital content recognizes no borders. At such a time, you can count on Invensis to scale up the talent and technology assigned to your customer service business requirements to effectively cater to the growing demands for your business.

Streamlined Call Center Service through Single Vendor:

With end-to-end customer service being managed by Invensis, you will gain cost efficiencies and be able to streamline the process of customer relationship management, without any discrepancies. The risks of outsourcing will be considerably reduced for your media company.

Best-fit Technology:

Having the right technology to connect with your customers at your fingertips delivers considerable value to your business by saving time and cost. Invensis utilizes the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Gaining Insights for Decision Making:

With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control throughout the call center outsourcing process.

Data Security:

As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term customer relationships.

What Sets Us Apart

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