Customer Care Outsourcing Services

Are you dealing with challenges like high call volumes, diverse issues, and 24/7 availability? Are you struggling with any specific issues in maintaining consistency across various customer touchpoints, such as social media, phone support, and email interactions? Then, you need a perfect partner who is experienced in customer care operations. Our expert customer care services are designed to answer inquiries, resolve concerns, or foster lasting relationships by leveraging specialized teams, scalable resources, and advanced technology.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Customer Care Outsourcing Services

Outsource Customer Care to the Expert

We have over 22 years of experience providing customer care services to businesses across industries. Over the years, we have provided various customer care services such as technical support, troubleshooting, live chat assistance, email management, etc. We have served businesses across diverse industries, such as healthcare, retail, banking, insurance, hospitality, e-commerce, telecommunications, technology, and utilities. Our huge list of clientele trusts us solely because of our consistency in maintaining a 98% issue resolution rate.

Our customer care process is driven by a process built with common challenges in mind. We train agents to develop excellent product and service knowledge before assigning them to clients. This training includes knowledge of databases, management tools, and other repositories to resolve issues promptly. Due to this extensive training, they can leverage various communication channels, from phone calls to emails, live chat, and social media, to deliver customer experience with equal ease. 

Our process consists of three primary levels of support. These include First Contact Resolution, to resolve issues in the initial interaction; Escalation, to shift matters to higher-level support for specialized attention; and Multi-Level Support, to ensure that queries progress through tiers of expertise. Together, these levels of support guarantee comprehensive assistance and have helped us maintain our client satisfaction rates.

As an expert customer care service provider, we strive to uphold stringent quality standards. We bank on establishing and monitoring KPIs, advanced workforce management tools, and a robust quality assurance framework to make customer care service efficient and reliable. To determine agent effectiveness, we focus on feedback mechanisms based on which we even undertake skill development initiatives.

Our Customer Care Process

  • Initial Contact and Inquiry Handling

    We receive customer inquiries from different channels.
  • Resolution

    If it is a common and simple query, we settle it instantly with a reply over the phone or mail.
  • Escalate

    If the issue is beyond the agent's scope, our agents escalate it to the next level of support executives.
  • Documentation and Process Improvement

    We document each interaction and evaluate processes regularly to enhance efficiency and ensure continual improvement.
  • Follow-Up for Feedback Collection

    Post-resolution, we seek feedback to assess satisfaction levels and understand the quality of service from the end-user perspective.

Our Comprehensive Customer Care Services

Information on Products/Services
Returns and Refunds
Warranty-Related Queries
Grievance Resolution/Complaint Management
Retention/Cancellation
Service Dispatch and Delivery
Billing Support

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Invensis Advantage for Customer Care Outsourcing

Access to Efficient Customer Care Management

We offer a specialist team of customer care professionals well-equipped with the latest tools and essential procedures to manage your customer's queries and make your entire business operation efficient.

Omni-channel Support

Our top-rated customer care outsourcing solutions allow your customers to switch between channels such as phone calls, email, live chat, and more to avail seamless and integrated points of contact.

Minimize Operational Workload

We free up a fair amount of your operation bandwidth by providing effective customer care services and uploading service standards so that you can meet the important needs of your business and work on your growth strategy.

Enhance Your Support Coverage

Our customer care outsourcing service professionals ensure extended, after-hour, special-day support on all available channels so that you can meet the immediate queries of your customers and out-service your competitors.

Advanced Technologies and Resources

We ensure you access cutting-edge technologies and infrastructure such as enterprise software, VPNs, chatbot setups, remote service agents, and the latest computing terminals to enhance customer experience.
Step-by-step process for Customer Care Outsourcing Services
Step-by-step process for Customer Care Outsourcing Services

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Invensis - The Most Trusted Customer Care Company

We have 22 years of experience and expertise in offering customer care services to industries across the globe. Our customer care professionals regularly undergo rigorous training to ensure a deep understanding of industry intricacies. We excel in catering to the unique needs of our clients, offering tailored solutions that go beyond the conventional boundaries of customer support. Also, we continuously benchmark our processes against the highest standards, ensuring that our services align with the dynamic landscape of customer care. This commitment to excellence has solidified our position as leaders in the field and contributed to the success stories of the businesses we serve.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

3M+

Customer Interactions
Yearly

24/7

Multilingual
Support Teams

95%

Average Response
Time

97%

Issue Resolution
Rate

99.8%

Service Uptime

90%

Customer Retention
Rate

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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