Customer Follow Up Services

Are you struggling to reach out to a customer after resolving an issue or a completed transaction? If so, you are missing out on an opportunity to create positive experiences, can you afford this when your competitor is devising improved ways to build trust? You can overcome this shortcoming by banking on us. Our customer follow up services will help you respond to customer queries, resolve issues, conduct surveys, and offer relevant updates to nurture relationships. Our proactive outreach will not only resolve concerns promptly but also identify opportunities for upselling and cross-selling for your business.

22+

Years of Experience

10+

Industry Verticals

5000+

Experienced Professionals

StripCustomer Follow Up Services

Customer Follow Up Services

Are you struggling to reach out to a customer after resolving an issue or a completed transaction? If so, you are missing out on an opportunity to create positive experiences, can you afford this when your competitor is devising improved ways to build trust? You can overcome this shortcoming by banking on us. Our customer follow up services will help you respond to customer queries, resolve issues, conduct surveys, and offer relevant updates to nurture relationships. Our proactive outreach will not only resolve concerns promptly but also identify opportunities for upselling and cross-selling for your business.

Get a Quote

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Customer Follow Up Services

Outsource Customer Follow Up to the Expert

We have profound experience in delivering exceptional customer follow-up services to businesses across the globe over two decades. Our services include thank-you follow-up, satisfaction surveys, issue resolution checks, product/service updates, renewal reminders, and more. In addition to these, we also offer customized services to fulfill the individual needs of our clients.

We have experience catering to diverse sectors with equally diverse follow-up needs. For instance, our retail clients have banked on us to gather feedback, address concerns, and promote additional products or services; our hospitality clients have sought our assistance to (gauge guest experiences; our technology clients have banked on us for smooth onboarding, gather insights for product improvements, and provide ongoing support), our e-commerce clients have relied (inquire about customer satisfaction post-purchase and encourage repeat business)

Our process banks on several crucial steps. Firstly, we promptly acknowledge customer inquiries or concerns through follow-up calls/emails. Next, we inquire about their experience, gathering feedback to understand concerns and experiences. Following this, we build on the interaction by sending personal emails to offer relevant information for effective upselling/cross-selling. 

Our expert team for customer follow-up comprises customer support representatives, customer success managers, personalization experts, etc. They rely on efficient workflows and advanced technologies such as chatbots, virtual assistants, predictive analysis, CRM software, etc. Our agents are also trained to follow up with customers through multiple communication channels (email, voice calls, live chat) to gather customer experiences and feedback. All these strategies helped us achieve a 95% increase in customer satisfaction rate.

Our Customer Follow Up Process

  • Initial Contact

    We promptly get in touch with the customer across different channels, to thank the customer.
  • Pre-Sales Information Gathering

    In the pre-sales information gathering stage, our team queries the customer on customer questions and satisfaction.
  • Post-Sales Information Gathering

    In the post-sales information gathering stage, our team queries the customer on issues faced and feedback.
  • Note Down Issues

    In case issues, we make a note of it and escalate it to ensure there is no repeate
  • Regular Check-Ins

    We periodically reach out to maintain customer relationships and share relevant updates, promotions, or new offerings.
  • Re Engagement Outreach

    If a customer has been inactive, reach out to re engage them with offers incentives or information to encourage their return.

Our Comprehensive Customer Follow Up Services

No items found.
Inbound Call Handling
Outbound Call Services
Email Follow Up
Live Chat Support
SMS and Text Messaging
Surveys and Feedback Collection
Appointment Setting
Customer Retention programs
Complaint Resolution
Product/Service Information Updates
Post-Purchase Follow Up

Request a Quote

Invensis Advantage for Customer Follow Up Outsourcing

Personalized Follow-Up

Based on sales history and other data, we create personalized follow-up strategies, tailoring content, timing, and channel selection.

Secure Handling of Customer Data

We prioritize the security of customer data by using encryption protocols, secure data transmission channels, and compliance with industry standards such as ISO 27001.

Detailed Reporting and Analytics

We utilize advanced reporting and analytics tools to analyze customer response and provide comprehensive insights into product/service satisfaction levels.

Proactive Cross-selling and Up-selling

We follow up with customers to build relations for your business as well as cross-sell and up-sell other products and services.

Dynamic Workflow Automation

We implement automated response systems, triggered messaging based on customer actions, and adaptive scheduling for follow-up communications to reduce response times.

Reinvent Follow Up strategies based on KPIs

We monitor key performance indicators (KPIs) such as customer engagement rates, click-through rates, and conversion rates to make real-time adjustments to optimize follow-up strategies.
Step-by-step process for Customer Follow Up Services
Step-by-step process for Customer Follow Up Services

No items found.

Invensis - The Most Trusted Customer Follow Up Outsourcing Company

Invensis has guaranteed businesses across the globe to maintain positive and fruitful relationships with their customers over 22 years. Our agents, equipped with industry-specific knowledge, communicate effectively and problem-solve. Adhering to superior customer support practices, we meet Service Level Agreements (SLAs) and prioritize data security through advanced encryption and secure storage. Our specialized customer follow-up services ensure personalized interactions that nurture lasting customer relationships, contributing to our clients' sustained success in the competitive market.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

100%

Post-Purchase
Engagement

85%

First-Contact
Resolution Rate

90%

Success Rate in
Cross-Selling and Upselling

98%

Communication Channel
Alignment Rate

95%

Success rate in
Proactive Renewal Reminders

Finance and Accounting Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
Get a Quote

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

Star IconStar IconStar IconStar IconStar Icon
John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Star IconStar IconStar IconStar IconStar Icon
Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Star IconStar IconStar IconStar IconStar Icon
Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
An Ultimate Guide to Accounts Receivable Turnover Ratio
BLOG
An Ultimate Guide to Accounts Receivable Turnover Ratio

This blog accounts receivable turnover ratio will introduce you to the basics of AR turnover ratio and how you can use it to better your balance sheet.

BLOG
Latest Accounting Trends in 2023 | Future in Accounting

Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.

How to Measure and Boost the ROI of Your Call Center
BLOG
How to Measure and Boost the ROI of Your Call Center

The success of a call center depends on how you maximize returns. Learn strategies to enhance ROI for improved performance.

Call Center Quality Assurance Best Practices
BLOG
Call Center Quality Assurance Best Practices

The call center QA process is vital to pinpoint performance issues. Uncover 10 tips to elevate agent performance and customer experience.

CASE STUDY
A California based Energy and Utility Service Provider Joined Hands with Invensis to Improve the FCR Rate

Read to know how Invensis helped a energy utility company based in California improve its operational efficiency and boost FCR rates.

A California based Energy and Utility Service Provider Joined Hands with Invensis to Improve the FCR Rate
CASE STUDY
A Safety Document Scanning Business Partnered With Invensis to Validate 2,000,000+ Forms Per Month

Download Data Validation and Cleansing Call Center Case Study on how a UK-based food takeaway delivery aggregator achieved cost savings.

Data Validation and Cleansing Call Center Outsourcing Services Case Study

Related Services

No items found.

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

Request a Quote

Fill up the form and our team will get back to you within 24 hours.

Enquire with Us

Enquire with us

Fill out this form to get in touch with our expert team.