Customer Follow Up Services

A creative direct marketing campaign requires a focused follow-up strategy for its success. Friendly and informative in tonality, the follow-up can be crucial for building strong customer relationships and driving sales. Invensis Technologies delivers expert customer follow-up services as part of our call center outsourcing services capability. By outsourcing customer follow-up to us, you can enhance the effectiveness of your marketing activities and strengthen your brand value

Using a multi-channel approach, Invensis' contact center can increase the return on investment from your direct marketing campaign and result in the reduction of cost per lead. Our executives are extremely knowledgeable in soft-selling techniques which will help to nurture long-term relationships with your business' clientele and have a positive impact on your bottom line.

Boost Customer Satisfaction by Outsourcing Customer Follow-Up Services to Invensis

Invensis expertise has been built on 20 years of experience as a leading Call Center Outsourcing company. We can adopt a multi-channel follow-up approach for your customers to achieve the following outcomes:

Providing Information: Through phone calls, emails, live chat and SMS, you can transfer additional knowledge about the product or service to the customer, in the lead up to a sale or post closing a sale.

Ongoing Support: Customers can send in queries through any channel of their preference, and these will be responded to promptly.

Providing Testimonials: The follow-up strategy could include giving examples of other customers who have been satisfied with your business' product or service, so that the customer feels satisfied with the purchase decision.

Audit: As part of the follow-up strategy, you can get the customer's opinion on the installation of the product or service or its performance.

These steps, and several others, could build goodwill for your business, make your customers feel valued, and inspire them to refer you to other prospects either through word-of-mouth advertising or social media.

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period. Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

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