Call Center for Media and Entertainment Industry

As both print and broadcast organizations endeavor to make the transition to serve the multiple-screen, digital user, omni-channel customer service for this discerning consumer plays a role in enhancing satisfaction levels as well as sustaining business growth. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your media organization to reach out to audiences spread across time zones and satisfy their requirements. We have more than 20 years of experience in tailoring business-specific, cost-effective customer service solutions for global clients in order to help to achieve process efficiencies. With our expertise in the outsourcing domain, you can be assured of customer interactions that are focused on building loyalty and revenue base for your business. By outsourcing customer service for your media audience to Invensis, you get robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center that integrates well-trained professionals and the latest call center technology. We service your audience through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.