Call Center for Media and Entertainment Industry

The exciting transformation in consumption patterns and business models in the media and entertainment industry offers companies the unique opportunity to experiment with the content they produce and connect with audiences.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Outsource Customer Service to Satisfy Your Media Consumers

As both print and broadcast organizations endeavor to make the transition to serve the multiple-screen, digital user, omni-channel customer service for this discerning consumer plays a role in enhancing satisfaction levels as well as sustaining business growth. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your media organization to reach out to audiences spread across time zones and satisfy their requirements. We have more than 20 years of experience in tailoring business-specific, cost-effective customer service solutions for global clients in order to help to achieve process efficiencies. With our expertise in the outsourcing domain, you can be assured of customer interactions that are focused on building loyalty and revenue base for your business. By outsourcing customer service for your media audience to Invensis, you get robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center that integrates well-trained professionals and the latest call center technology. We service your audience through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

Website Membership and Account Assistance

Website Membership and Account Assistance

Website Access Assistance

Website Access Assistance

Billing Enquiries

Billing Enquiries

Outbound Surveys / Polls

Outbound Surveys / Polls

Direct Response Campaigns

Direct Response Campaigns

Audience Call-In Management

Audience Call-In Management

Reactivating Dormant Customers

Reactivating Dormant Customers

Order Placement

Order Placement

Start/Stop Service

Start/Stop Service

24/7 Phone Support

24/7 Phone Support

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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