Media and Entertainment Call Center Service

Is rapid content creation and diverse audience engagement in the dynamic media and entertainment industry posing challenges for your organization? Do you think concerns like managing customer queries, content distribution logistics, and ensuring a seamless viewer experience are intricating? Look no further! Our tailored media and entertainment call center service is designed to meet these challenges head-on. We specialize in providing comprehensive solutions that enhance operational efficiency, optimize audience interactions, and contribute to the success of your media and entertainment business.

24+

Years of Experience

13+

Industry Verticals

5000+

Experienced Professionals

StripMedia and Entertainment Call Center Service

Outsource Media and Entertainment Services to the Expert

We have been providing tailored call center services uniquely designed for the fast-paced and dynamic media and entertainment industry across the globe. We pride ourselves in assisting media and entertainment industries with content discovery, user engagement, technical support, audience interaction metrics, social media monitoring, viewer experience optimization, subscription renewal assistance and more.

Our experts have worked closely with media companies, streaming platforms, television networks, content providers, broadcasting services to understand their key requirements and ensure a seamless and satisfying experience for their audiences and subscribers. Whether addressing content discovery challenges or tackling technical glitches our expertise and commitment has helped us maintain 95% customer satisfaction rating over the years. 

In our call center services for the media and entertainment industry, we follow a multifaceted process designed for effective resolution and customer satisfaction. This starts with the precise identification and categorization of customer concerns, channeling them into a comprehensive ticketing system for thorough documentation. Our skilled frontline agents, well-versed in the intricacies of media and entertainment services, promptly address straightforward issues, providing immediate solutions wherever possible. For more intricate problems, a structured escalation protocol is activated, directing tickets to specialized support teams or higher-tier agents equipped with advanced expertise.

Further we also troubleshoot technical issues through systematic diagnosis and collaboration with technical teams to resolve streaming, platform access, or device compatibility issues. Our agents also address content-related queries, provide accurate information, and ensure you have a comprehensive understanding of available media offerings. Our robust feedback collection system contributes to continuous improvement, while follow-up mechanisms verify customer satisfaction post-issue resolution.

Our expert team includes customer service representatives, technical support specialists, content analysts, billing & subscription specialists, escalation specialists, social media and community managers etc. They use CRM systems to manage and organize customer interactions and various ticketing systems to efficiently log, categorize, and track customer issues. Also our experts work collectively to handle customer inquiries, resolve issues, and enhance overall customer satisfaction.

Our Media and Entertainment Call Center Services Process

  • Receive Inquiries

    We welcome customers warmly and gather necessary identification details to personalize interactions.
  • Understanding Query

    Our agents actively listen to customer queries related to media content, subscriptions, or technical issues.
  • Call Routing

    We direct customer calls to specialized agents based on the nature of the inquiry and knowledge in media offerings, subscriptions, and technical specifications.
  • Attribute Standardization

    We standardize product attributes to maintain consistency across the catalog. This step ensures uniformity and clarity in presenting information to users.
  • Issue Triage

    Our agents categorize queries based on content-related, subscription-related, or technical issues for streamlined handling.
  • Resolution Guidance

    We provide step-by-step guidance for technical issues and troubleshoot common problems.
  • Subscription Support

    Our team assists with subscription-related queries, including upgrades, cancellations, and billing concerns.
  • Technical Support Escalation

    We escalate complex technical issues to specialized support teams for thorough resolution.

Our Comprehensive Call Center Services for Media and Entertainment Industry

  • Website Membership And Account Assistance
  • Website Access Assistance
  • Billing Enquiries
  • Outbound Surveys/Polls
  • Direct Response Campaigns
  • Audience Call-In Management
  • Reactivating Dormant Customers
  • Order Placement
  • Start Stop Service
  • Content Licensing And Permissions

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Invensis Advantage for Media and Entertainment Call Center Service

Proactive Customer Outreach

We implement proactive outreach strategies such as subscription renewal reminders, survey & feedback calls and live chat support for customer engagement and strengthening relationships.

Advanced Technology Integration

We integrate the latest technologies, such as CRM & IVR systems, real-time reports, and analysis to enable media companies to evaluate our performance.

Efficient Ticketing System

We deploy a sophisticated ticketing system for personalized assistance, track the progress of each inquiry, and maintain a thorough record for future reference.

Audience Interaction Management

Our experts ensure personalized attention, timely responses, and a professional approach to managing audience interactions using live chat, social media interaction, email correspondence and more.

Quality Assurance Measures

We adhere to rigorous quality control measures such as regular performance assessments, continuous monitoring, quality scorecards, customer surveys etc. to deliver top-notch support.

Personalized Customer Interactions

We customize engagements to individual preferences and offer excellent experience with personalized content recommendations and exclusive offerings.

Personalized Customer Interactions

Step-by-step process for Media and Entertainment Call Center Service
Step-by-step process for Media and Entertainment Call Center Service

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Invensis - The Most Trusted Media & Entertainment Call Center Service Company

Over the years, we have assisted media companies in improving content quality and variety by understanding the likes and dislikes of their target audience. We have actively engaged with the audience on social media platforms, executed cold calls, and conducted polls to gather feedback and tell their audience that we truly care. Likewise, we have enabled them to address issues that can impact client-customer relationships with great efficiency. Some such issues include technical problems, billing inquiries, and content-related concerns. We have also assisted our clients in communicating updates, release schedules, and service changes on time, thus fostering transparency and trust with the audience.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

3M+

Customer Interactions
Handled Annually

98%

Resolution Rate for
Viewer Inquiries

95%

Customer Satisfaction
Rating

80%

Enhanced Customer
Service Efficiency

Finance and Accounting Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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