The exciting transformation in consumption patterns and business models in the media and entertainment industry offers companies the unique opportunity to experiment with the content they produce and connect with audiences.Get a Quote
As both print and broadcast organizations endeavor to make the transition to serve the multiple-screen, digital user, omni-channel customer service for this discerning consumer plays a role in enhancing satisfaction levels as well as sustaining business growth. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your media organization to reach out to audiences spread across time zones and satisfy their requirements. We have more than 20 years of experience in tailoring business-specific, cost-effective customer service solutions for global clients in order to help to achieve process efficiencies. With our expertise in the outsourcing domain, you can be assured of customer interactions that are focused on building loyalty and revenue base for your business. By outsourcing customer service for your media audience to Invensis, you get robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center that integrates well-trained professionals and the latest call center technology. We service your audience through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.
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