Call Center Services for Media and Entertainment Industry
The exciting transformation in consumption patterns and business models in the media and entertainment industry offers companies the unique opportunity to experiment with the content they produce and connect with audiences.
Get a Quote22+
Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
Outsource Customer Service to Satisfy Your Media Consumers
As both print and broadcast organizations endeavor to make the transition to serve the multiple-screen, digital user, omni-channel customer service for this discerning consumer plays a role in enhancing satisfaction levels as well as sustaining business growth. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your media organization to reach out to audiences spread across time zones and satisfy their requirements. We have more than 20 years of experience in tailoring business-specific, cost-effective customer service solutions for global clients in order to help to achieve process efficiencies. With our expertise in the outsourcing domain, you can be assured of customer interactions that are focused on building loyalty and revenue base for your business. By outsourcing customer service for your media audience to Invensis, you get robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center that integrates well-trained professionals and the latest call center technology. We service your audience through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
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Benefits of Outsourcing Services
Specialized Financial Expertise
Better Scalability
Advanced IVR Systems
Multilingual Support
Quality Assurance Tools
Why Choose Us?
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
22+
Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
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What Our Customers Say
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
What Our Customers Say
We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!
We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.
Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!
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