Customer Care Call Center Services

The delivery of excellent customer care is a critical factor in the success of any organization. Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Customer Care Call Center Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Why outsource Customer Care Call Center Services?

Invensis’ repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.

Services We Offer:

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Information On Products/Services
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Returns and Refunds
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Warranty-related queries
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Grievance Resolution/Complaint Management
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Retention/Cancellation
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Service dispatch and delivery
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Billing Support

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The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why Choose Invensis?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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