Name: Customer Care Services | Invensis
Brand: Invensis Inc
Rating: 4.9 (98 reviews)

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Trusted by 1000+ Companies

Outsource Customer Care Services to The Experts

We are one of the top customer service outsourcing providers in the USA, UK, Australia, and Canada. Over the last 20 years, we have worked dedicatedly to meet our client's expectations and earned incomparable trust. Companies from different verticals, such as automotive, banking and finance, education, eCommerce, healthcare, hospitality, and others, rely on us.

We are also pioneers in providing a wide range of customer care solutions such as multi-channel, omnichannel, onshore and offshore, shared and dedicated, peak-time assistance, department-specific support, and others. Our primary objective is to help businesses across the globe to stay focused, enhance their customer experience and achieve customer loyalty.

Our Comprehensive Customer Care Services

Live Chat Services

Email Support Services

Insurance Claims Processing Services

Information On Products/Services

Returns and Refunds

Warranty-related queries

Grievance Resolution/Complaint Management

Retention/Cancellation

Service dispatch and delivery

Billing Support

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The Invensis Advantages for Customer Care Services

Access to Efficient Customer Care Management

We offer a specialist team of customer care professionals well-equipped with the latest tools and essential procedures to manage your customer's queries and make your entire business operation efficient.

Omni-channel Support

Our top-rated customer care outsourcing solutions allow your customers to switch between channels such as phone calls, email, live chat, and more to avail seamless and integrated points of contact.

Minimize Operational Workload

We free up a fair amount of your operation bandwidth by providing effective customer care services and uploading service standards so that you can meet the important needs of your business and work on your growth strategy.

Enhance Your Support Coverage

Our customer care outsourcing service professionals ensure extended, after-hour, special-day support on all available channels so that you can meet the immediate queries of your customers and out-service your competitors.

Advanced Technologies and Resources

We ensure you access cutting-edge technologies and infrastructure such as enterprise software, VPNs, chatbot setups, remote service agents, and the latest computing terminals to enhance customer experience.

Step-by-step process for Customer Care Services

Other Services

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Invensis- The Most Trusted Customer care Outsourcing Service Provider

Our outsourced customer care services cover all aspects of communication requirements. The customer care solutions and strategies, such as customized contact center solutions, round-the-clock global support, lightning response, and multilingual approach we offer, are effective in enhancing customer satisfaction. We can assure you that our customer care solutions can assist you in improving customer retention and achieving business objectives more quickly.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

Outsourcing customer care services can provide several benefits for a business. Some of these benefits include:

Cost savings: Customer care outsourcing solutions can be less expensive than hiring and training in-house customer service staff.
Scalability: Outsourcing allows a business to quickly and easily adjust the number of customer service representatives based on demand.
Access to specialized expertise: Top customer care support service can provide business access to a team of experts with specific skills and experience in customer service, technical support, and sales.
Increased efficiency: Outsourced customer service providers are typically able to handle a higher volume of customer interactions and can often resolve issues more quickly than in-house staff.
Improved customer satisfaction: A customer care service provider focuses on delivering high-quality customer service, which can lead to increased customer satisfaction and loyalty.
Flexibility: Outsourcing allows businesses to adjust the level of customer service support they need, depending on the time of day or year.
Focus on core business: Through the top customer care support solutions, businesses can focus on their core activities and leave customer support to the experts.

Several trends in customer care services have emerged in recent years. Some of these trends include:

Self-service: With the growth of online platforms and mobile apps, customers are increasingly seeking self-service options, such as online FAQs and chatbots, to resolve their issues quickly and independently.
Personalization: Customers expect tailored and personalized experiences, and businesses are responding by using customer data and AI to create more personalized interactions and interactions through outsourced customer care services effectively.
Omnichannel support: Customers expect to be able to contact businesses through multiple channels, such as phone, email, chat, and social media, and businesses are responding by developing omnichannel support systems that allow customers to switch between channels seamlessly.
Remote work: With the rise of remote work, businesses are increasingly looking to hire remote customer service staff.
Automation: Businesses are using automation to handle repetitive tasks and improve efficiency, such as automating responses to common customer queries through customer care outsourcing services.
AI and Machine Learning: Businesses are leveraging AI and machine learning to automate repetitive tasks, improve efficiency, and personalize customer service interactions.
Social media customer service: With the growing use of social media platforms, businesses are using these platforms as a channel for customer service to respond to customer inquiries and complaints in real time.

We Provide
Services

We provide Reboost

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France