Customer Care Services

Do you need help with the escalating demand for in-house customer care service teams and infrastructure? Is it difficult to stay on top of your support queue? Outsource your customer care services to us and nurture excellent customer engagement and satisfaction

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Customer Care Services

Outsource Customer Care Services to The Experts

We are one of the top customer service outsourcing providers in the USA, UK, Australia, and Canada. Over the last 20 years, we have worked dedicatedly to meet our client's expectations and earned incomparable trust. Companies from different verticals, such as automotive, banking and finance, education, eCommerce, healthcare, hospitality, and others, rely on us. 

We are also pioneers in providing a wide range of customer care solutions such as multi-channel, omnichannel, onshore and offshore, shared and dedicated, peak-time assistance, department-specific support, and others. Our primary objective is to help businesses across the globe to stay focused, enhance their customer experience and achieve customer loyalty. 

Our Customer Care Process

  • Customer Inquiry

    We receive incoming calls from customers with inquiries, complaints, or service requests.
  • Customer Verification

    To establish customer credentials, our agents verify the customer's identity before proceeding.
  • Call Routing

    Our advanced call routing system directs each call to the most appropriate department or skilled agent based on the customer's needs.
  • Issue Resolution

    The agent promptly addresses customer queries, troubleshoot problems, and provides effective solutions or information.
  • Escalation Handling

    If a customer's issue requires further expertise, we escalate it to specialized supervisors or relevant teams.
  • Follow-up and Feedback

    After resolving their concerns we seek feedback to understand the level of satisfaction.

Our Comprehensive Customer Care Services

Information On Products/Services
Returns and Refunds
Warranty-related queries
Grievance Resolution/Complaint Management
Retention/Cancellation
Service dispatch and delivery
Billing Support

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The Invensis Advantages for Customer Care Services

Access to Efficient Customer Care Management

We offer a specialist team of customer care professionals well-equipped with the latest tools and essential procedures to manage your customer's queries and make your entire business operation efficient.

Omni-channel Support

Our top-rated customer care outsourcing solutions allow your customers to switch between channels such as phone calls, email, live chat, and more to avail seamless and integrated points of contact.

Minimize Operational Workload

We free up a fair amount of your operation bandwidth by providing effective customer care services and uploading service standards so that you can meet the important needs of your business and work on your growth strategy.

Enhance Your Support Coverage

Our customer care outsourcing service professionals ensure extended, after-hour, special-day support on all available channels so that you can meet the immediate queries of your customers and out-service your competitors.

Advanced Technologies and Resources

We ensure you access cutting-edge technologies and infrastructure such as enterprise software, VPNs, chatbot setups, remote service agents, and the latest computing terminals to enhance customer experience.
Step-by-step process for Customer Care Services
Step-by-step process for Customer Care Services

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Invensis- The Most Trusted Customer care Outsourcing Service Provider

Our outsourced customer care services cover all aspects of communication requirements. The customer care solutions and strategies, such as customized contact center solutions, round-the-clock global support, lightning response, and multilingual approach we offer, are effective in enhancing customer satisfaction. We can assure you that our customer care solutions can assist you in improving customer retention and achieving business objectives more quickly.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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