Customer Follow Up Services

Are you struggling to reach out to a customer after resolving an issue or a completed transaction? If so, you are missing out on an opportunity to create positive experiences, can you afford this when your competitor is devising improved ways to build trust? You can overcome this shortcoming by banking on us. Our customer follow up services will help you respond to customer queries, resolve issues, conduct surveys, and offer relevant updates to nurture relationships. Our proactive outreach will not only resolve concerns promptly but also identify opportunities for upselling and cross-selling for your business.


Years of Experience


Industry Verticals


Experienced Professionals

StripCustomer Follow Up Services

Outsource Customer Follow Up to the Expert

We have profound experience in delivering exceptional customer follow-up services to businesses across the globe over two decades. Our services include thank-you follow-up, satisfaction surveys, issue resolution checks, product/service updates, renewal reminders, and more. In addition to these, we also offer customized services to fulfill the individual needs of our clients.

We have experience catering to diverse sectors with equally diverse follow-up needs. For instance, our retail clients have banked on us to gather feedback, address concerns, and promote additional products or services; our hospitality clients have sought our assistance to (gauge guest experiences; our technology clients have banked on us for smooth onboarding, gather insights for product improvements, and provide ongoing support), our e-commerce clients have relied (inquire about customer satisfaction post-purchase and encourage repeat business)

Our process banks on several crucial steps. Firstly, we promptly acknowledge customer inquiries or concerns through follow-up calls/emails. Next, we inquire about their experience, gathering feedback to understand concerns and experiences. Following this, we build on the interaction by sending personal emails to offer relevant information for effective upselling/cross-selling. 

Our expert team for customer follow-up comprises customer support representatives, customer success managers, personalization experts, etc. They rely on efficient workflows and advanced technologies such as chatbots, virtual assistants, predictive analysis, CRM software, etc. Our agents are also trained to follow up with customers through multiple communication channels (email, voice calls, live chat) to gather customer experiences and feedback. All these strategies helped us achieve a 95% increase in customer satisfaction rate.

Our Customer Follow Up Process

  • Initial Contact

    We promptly get in touch with the customer across different channels, to thank the customer.
  • Pre-Sales Information Gathering

    In the pre-sales information gathering stage, our team queries the customer on customer questions and satisfaction.
  • Post-Sales Information Gathering

    In the post-sales information gathering stage, our team queries the customer on issues faced and feedback.
  • Note Down Issues

    In case issues, we make a note of it and escalate it to ensure there is no repeate
  • Regular Check-Ins

    We periodically reach out to maintain customer relationships and share relevant updates, promotions, or new offerings.
  • Re Engagement Outreach

    If a customer has been inactive, reach out to re engage them with offers incentives or information to encourage their return.

Our Comprehensive Customer Follow Up Services

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  • Inbound Call Handling
  • Outbound Call Services
  • Email Follow Up
  • Live Chat Support
  • SMS And Text Messaging
  • Surveys And Feedback Collection
  • Appointment Setting
  • Customer Retention Programs
  • Complaint Resolution
  • Product Service Information Updates
  • Post Purchase Follow Up

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Invensis Advantage for Customer Follow Up Outsourcing

Personalized Follow-Up

Based on sales history and other data, we create personalized follow-up strategies, tailoring content, timing, and channel selection.

Secure Handling of Customer Data

We prioritize the security of customer data by using encryption protocols, secure data transmission channels, and compliance with industry standards such as ISO 27001.

Detailed Reporting and Analytics

We utilize advanced reporting and analytics tools to analyze customer response and provide comprehensive insights into product/service satisfaction levels.

Proactive Cross-selling and Up-selling

We follow up with customers to build relations for your business as well as cross-sell and up-sell other products and services.

Dynamic Workflow Automation

We implement automated response systems, triggered messaging based on customer actions, and adaptive scheduling for follow-up communications to reduce response times.

Reinvent Follow Up strategies based on KPIs

We monitor key performance indicators (KPIs) such as customer engagement rates, click-through rates, and conversion rates to make real-time adjustments to optimize follow-up strategies.

Step-by-step process for Customer Follow Up Services
Step-by-step process for Customer Follow Up Services

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Invensis - The Most Trusted Customer Follow Up Outsourcing Company

Invensis has guaranteed businesses across the globe to maintain positive and fruitful relationships with their customers over 24 years. Our agents, equipped with industry-specific knowledge, communicate effectively and problem-solve. Adhering to superior customer support practices, we meet Service Level Agreements (SLAs) and prioritize data security through advanced encryption and secure storage. Our specialized customer follow-up services ensure personalized interactions that nurture lasting customer relationships, contributing to our clients' sustained success in the competitive market.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company




Resolution Rate


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Cross-Selling and Upselling


Communication Channel
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Proactive Renewal Reminders

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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