Customer Follow Up Services
Are you struggling to reach out to a customer after resolving an issue or a completed transaction? If so, you are missing out on an opportunity to create positive experiences, can you afford this when your competitor is devising improved ways to build trust? You can overcome this shortcoming by banking on us. Our customer follow up services will help you respond to customer queries, resolve issues, conduct surveys, and offer relevant updates to nurture relationships. Our proactive outreach will not only resolve concerns promptly but also identify opportunities for upselling and cross-selling for your business.
Years of Experience
Industry Verticals
Experienced Professionals
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Outsource Customer Follow Up to the Expert
We have profound experience in delivering exceptional customer follow-up services to businesses across the globe over two decades. Our services include thank-you follow-up, satisfaction surveys, issue resolution checks, product/service updates, renewal reminders, and more. In addition to these, we also offer customized services to fulfill the individual needs of our clients.
We have experience catering to diverse sectors with equally diverse follow-up needs. For instance, our retail clients have banked on us to gather feedback, address concerns, and promote additional products or services; our hospitality clients have sought our assistance to (gauge guest experiences; our technology clients have banked on us for smooth onboarding, gather insights for product improvements, and provide ongoing support), our e-commerce clients have relied (inquire about customer satisfaction post-purchase and encourage repeat business)
Our process banks on several crucial steps. Firstly, we promptly acknowledge customer inquiries or concerns through follow-up calls/emails. Next, we inquire about their experience, gathering feedback to understand concerns and experiences. Following this, we build on the interaction by sending personal emails to offer relevant information for effective upselling/cross-selling.
Our expert team for customer follow-up comprises customer support representatives, customer success managers, personalization experts, etc. They rely on efficient workflows and advanced technologies such as chatbots, virtual assistants, predictive analysis, CRM software, etc. Our agents are also trained to follow up with customers through multiple communication channels (email, voice calls, live chat) to gather customer experiences and feedback. All these strategies helped us achieve a 95% increase in customer satisfaction rate.
Our Comprehensive Customer Follow Up Services
- Inbound Call Handling
- Outbound Call Services
- Email Follow Up
- Live Chat Support
- SMS And Text Messaging
- Surveys And Feedback Collection
- Appointment Setting
- Customer Retention Programs
- Complaint Resolution
- Product Service Information Updates
- Post Purchase Follow Up
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Invensis Advantage for Customer Follow Up Outsourcing
Invensis - The Most Trusted Customer Follow Up Outsourcing Company
Invensis has guaranteed businesses across the globe to maintain positive and fruitful relationships with their customers over 25 years. Our agents, equipped with industry-specific knowledge, communicate effectively and problem-solve. Adhering to superior customer support practices, we meet Service Level Agreements (SLAs) and prioritize data security through advanced encryption and secure storage. Our specialized customer follow-up services ensure personalized interactions that nurture lasting customer relationships, contributing to our clients' sustained success in the competitive market.
- Enhanced Customer Satisfaction: Outsourcing customer follow-up services ensures timely and personalized interactions, fostering stronger relationships with customers. This leads to increased satisfaction and loyalty.
- Focus on Core Competencies: By outsourcing customer follow-up follow-up tasks, businesses can redirect their internal resources toward core activities, such as product development or service improvement, resulting in overall efficiency and innovation.
- Cost Savings: A customer follow up company allows businesses to reduce operational costs associated with hiring, training, and managing an in-house follow-up team. This cost-effectiveness contributes to improved bottom-line results.
- Scalability: Outsourcing customer follow up services offer scalability, allowing businesses to easily adjust the volume of follow-up activities based on demand fluctuations without the challenges of managing a variable workforce.
- Expertise and Specialization: Customer follow up experts bring specialized skills and experience to customer follow-up tasks. This expertise ensures that communication is handled professionally and effectively, contributing to positive customer experiences.
- Automation and AI Integration: Automation and artificial intelligence (AI) in customer follow-up processes is rising. Businesses leverage chatbots, AI-driven analytics, and automated follow-up sequences to enhance efficiency and provide personalized interactions.
- Multichannel Engagement: Customers expect seamless interactions across various channels. Businesses are adopting a multichannel approach, integrating communication through social media, messaging apps, and chat platforms, ensuring a consistent and accessible follow-up experience.
- Personalization and Customization: Personalized follow-up communications are becoming increasingly important. Businesses use customer data and analytics to tailor messages, offers, and recommendations, creating a more personalized and relevant follow-up experience.
- Real-Time Engagement: The trend towards real-time engagement involves immediate responses to customer actions or queries. Businesses leverage real-time analytics and communication tools to engage with customers promptly, addressing concerns and inquiries.
- Feedback and Sentiment Analysis: Gathering customer feedback and employing sentiment analysis tools help businesses understand customer perceptions. This trend enables companies to refine follow-up strategies, address pain points, and enhance customer satisfaction.
What Our Customers Say
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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