Market Research Services

In a cutthroat competitive business world, not doing your homework can prove costly for companies. Invensis Technologies, a global IT-BPO and leading call center outsourcing services company, brings to you greater than 20 years' experience in delivering high quality market research outsourcing services that is customized for your needs.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Market Research Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Increase your revenue growth with call center services from Invensis

Our market research services cover the entire gamut of services related to market research; we readily undertake all kinds of tasks ranging from simple informational queries to complex market projects. We have the technology and the expertise to conduct market research via multiple channels, such as voice calls, SMS, email and live chat. Our market research professionals receive in-depth training in surveying techniques as well as communication soft skills, which allows them to conduct well-structured surveys. With the insights collected, you will be able to guide your business operations to effectively cater to your customers' needs.

Invensis Market Research Services

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Focus Group Calling
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Product Testing and Evaluation
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Polls and Surveys
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Customer Satisfaction Survey Calling

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The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why choose us?

Utilising Invensis' market research services, businesses obtain critical informational insights, which can be beneficial for the success of their strategies with respect to existing markets or potential markets. This would also confer an advantage over their competitors, as they would be able to prepare their business strategies using real-time and accurate knowledge. By outsourcing market research services to Invensis, you can benefit from a cost-effective solution for gathering large quantities of valuable information.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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