Medical & Healthcare Call Center Outsourcing Services

With over two decades of expertise, our call center for the medical industry is designed to meet the unique demands of your practice. We have handled a range of client service needs, including prescription inquiries, reminders through SMS, scheduled appointments, telehealth support, insurance verification and billing support, medical record management, remote patient monitoring support, and appointment reminders.

Over the years, we have served diverse practices such as hospitals and healthcare systems, private practices and clinics, health insurance providers, public health agencies, mental health and counseling services, etc. This wide exposure helps us understand how to provide reliable and patient-focused experience to your patients, Whether it's addressing medical queries or managing insurance-related concerns, We have an enviable track record of maintaining 95% patient satisfaction. 

Our medical and healthcare industry call center services are designed with a patient-centric approach to ensure an empathetic experience. It starts with a warm welcome as we verify patient identification to establish a personalized connection. Our agents, equipped with in-depth medical knowledge, actively listen to patient inquiries, display empathy, and understand the same to address concerns effectively.

Further, we categorize those inquiries based on their nature, implement efficient triage processes, and direct each case to the most suitable specialists for streamlined issue resolution. Our commitment extends to providing patients with clear, step-by-step guidance to resolve medical concerns and ensure a thorough understanding of procedures and instructions. Our proactive follow-up calls post-appointment, medication adherence support, and the implementation of stringent data security measures further contribute to a comprehensive and secure healthcare support system.

We also conduct regular quality assurance checks to uphold service standards and ensure compliance with industry regulations and continual enhancement of the patient experience. This integrated approach has helped us contribute to efficient patient care and improved communication, and foster a positive impact on overall healthcare experiences.

Our expert team of specialists includes healthcare administrators, patient advocates, insurance specialists, pharmacy technicians, billing and coding experts, quality assurance specialists, etc. We use advanced call routing systems, predictive analytics, speech recognition technology, and more to deliver efficient, patient-centric, and technologically sophisticated call center services. The team also focuses on enhancing the quality of service by regularly conducting training programs for agents, monitoring calls & chats, and deploying customer satisfaction surveys to gather direct feedback from patients.