After-Hours Answering Services

Do you find it challenging to ensure timely responses to customer inquiries or emergencies after regular business hours? Do you encounter difficulties in managing staffing and workload? If so you are putting customer experience and satisfaction at risk! Look no further! Our after-hours answering services help you to offer customer support even after closing time. Our dedicated team of professionals is well-versed in handling a spectrum of customer queries, ranging from urgent issues to general inquiries.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

After-Hours Answering Services

Outsource After-Hours Answering Services to the Expert

After-hours answering services have been our forte since 2000. Our specialized after-hours answering outsourcing services include message taking, call forwarding, appointment scheduling, and emergency dispatch. We dedicate an exclusive team of trained professionals for each client to ensure your specific business needs are met. Our service ensures that businesses remain accessible to your customers 24/7, addressing queries, concerns, and emergencies outside the typical working hours.

Our after-hours call service is driven by a well-defined strategy. The strategy integrates automated systems for routine queries and a skilled after-hours team to deal with complex issues. We prioritize training and empowerment for the after-hours team, emphasizing the independent resolution of issues. We regularly review and refine the strategy based on performance metrics, service volumes, and customer feedback. We bank on this holistic approach to make after-hours call service a success for all our clients. 

A key feature of our after hour service is high quality standards. We implement quality control measures such as rigorous training for operators, regularly updating scripts and information, and implementing technology to ensure accurate message delivery. Additionally, our robust monitoring and feedback mechanisms contribute to maintaining a high standard of service. By banking on us, our clients ensure customer satisfaction by maintaining a 95% call resolution rate.

Key features of After-Hours Answering Services

Our After Hours Answering Services Process

  • Receive Clients

    We first gather detailed information about customers, their needs, and preferred communication methods.
  • Customize Protocols

    Next, we develop tailored scripts and guidelines to handle diverse client inquiries.
  • Resolve Issues

    Our agents take calls to address issues and provide immediate assistance to resolve customer queries.
  • Escalate Issues

    If queries are not resolved, we escalate them to the senior agents to handle complex issues.
  • Document and Report

    Finally, we document and maintain records of all interactions for future reference.

Our Comprehensive After-Hours Answering Services

Emergency Dispatch Services
Message Taking and Forwarding Services
Virtual Receptionist Services
Reservation Services
Inquiry Handling Services
Event Registration Support
Voicemail Services
Billing and Payment Support
Call Forwarding Services
Emergency Call Handling Services
Legal Answering Services

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The Invensis Advantage for After-Hours Answering Outsourcing

Minimal Downtime

Our after-hour answering services guarantee minimum downtime because we leverage the latest answering infrastructure, implement proactive monitoring, and bank on a clear issue-resolution process.

Scalable Operations

Our services are designed to easily scale with your business needs (strong bench of after-hour support agents) and accommodate fluctuating call volume demands, particularly during festive seasons.

Custom solutions

We align our after-hour services with your specific work-hours service process and ensure it is in sync with your brand voice, protocols, and objectives.

Compliance Assurance

We adhere to industry regulations and compliance - data confidentiality, data security - to ensure your business is exposed to no risks.

Multi-Channel Support

Our after-hours support services are available across channels such as phone calls, emails, live chat, text messages, and social media platforms.

Integrated CRM Systems

We integrate clients' CRM systems with our system to gain comprehensive insights into each caller's history, enabling personalized interactions and efficient issue resolution.
Step-by-step process for After-Hours Answering Services
Step-by-step process for After-Hours Answering Services

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‍Invensis - The Most Trusted After-Hours Answering Outsourcing Company

As a seasoned provider of after-hours answering services, Invensis has catered to diverse industries with equal finesse. Over the years, we have served as an extended team for sectors such as healthcare, legal, e-commerce, technology, real estate, and more. For each of these sectors, we have offered round-the-clock customer service assistance, handled urgent inquiries, scheduled appointments, processed orders, and ensured seamless communication outside regular business hours. Our global clientele spanning across countries has banked on us to elevate customer experience and brand reputation.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

24/7

Availability

95%

Call
Resolution Rate

99.9%

Uptime

96%

Message
Delivery

98%

Service
Reliability

120

Seconds
Response

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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