Real Estate Call Center Outsourcing Services

In the real estate industry, it is imperative to keep communication lines open with customers who are in the market to rent, lease, source a valuation, purchase or sell a property. In order to improve the bottom line of your real estate business, the key to success lies in building the customer base and ensuring that no communication goes unattended.

Invensis Technologies, an expert Call Center Outsourcing Services company, has a portfolio of customer-focused services tailored for the real estate industry, to enable your business to optimize property management, maintain a professional image, improve its reputation, and save on internal resource costs.

We provide your real estate business with a 24x7x365 multi-channel contact center that is equipped with well-trained professionals and the latest call center technology. All customer service touch-points requested by your business are covered, including: inbound and outbound voice calls, live chat, email management, mobile SMS / text and IVR (self-service). The call center technology that we employ incorporates features such as Automatic Call Distributor, Dialer, Voice Logger, IVR, Reporting Engine and more, to ensure that all incoming customer calls are serviced immediately and all outbound calls are executed with a focus on optimizing efficiency.

Real Estate Call Center Outsourcing Services

Outsource Customer Service Requirements to Invensis for Effective Property Management

With more than 16 years of experience, we are among the leading customer service outsourcing companies and provide call center services for real estate firms, brokers, contractors, builders, property developers and other companies in the domain, that deal with both residential and commercial properties.

How Invensis Addresses the Customer Services Challenges Faced by Real Estate Companies

Always-on Customer Support:

In the real estate business, it is probable that your employees and agents have various tasks to attend to, whether it is converting existing leads or organizing open-houses or showing a property to potential customers. However, at no time would you want your phone to go unattended. In the digital age, leads can also be generated from users on the company's website through live chat. Invensis ensures that our contact center personnel are in place to communicate with your customers at important touch-points to take enquiries, generate and convert leads, and provide post-sale assistance so that your agents can focus on critical tasks.

Initiating Outbound Customer Communication:

In the real estate business, outbound communication and passing on information that can influence customers to take a decision is important. If you have an existing client base, Invensis takes on the responsibility of contacting them to communicate the dates of open houses, any change in the price of a property they were interested in, any similar budget property that comes on the market and more. We have the competency to set appointments for your agents or take forward the lead generation and sales conversion process, as per your requirement.

Customer Care That Satisfies Expectations:

With property being a high value investment, customers value authenticity and the willingness to help in real estate organizations. We rigorously train our contact center professionals to ensure that every interaction communicates your organization's commitment to your customers and makes a positive impression on them. With customers looking for quick turnaround time, trustworthy guidance and communication via their preferred channel, outsourcing customer service to Invensis, an ISO 9001 certified company, provides your business with the necessary means to fulfill their needs.

Best-fit Technology:

Outsourcing your call center requirements to Invensis gives you access to the latest call center technology that ensures inbound and outbound customer interactions are streamlined. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Streamlined Customer Service through Single Vendor:

With Invensis as your outsourcing partner, you can be assured that all of your end-to-end customer service-related requirements for efficient property management will be satisfied. We provide answering and call center services to take care of real estate customer enquiries about leasing, purchase or sale, requests for maintenance, scheduling of visits, RSVP for open houses, pre-purchase and post-purchase assistance, and more.

Metrics and Data Reporting:

We report call center metrics and Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, to enable you to evaluate the success of the call center outsourcing process and to facilitate educated decision making in case your CRM strategy needs to be revised.

Data Security:

All of your confidential information will be protected by Invensis, in adherence with our ISO 27001 certification. When it comes to valuations, price points, customer database and more, stringent data security measures are in place to safeguard this information and to ensure that your business gains the trust of your customers.

Scalability:

As your real estate business grows and advances into dealing with different types of residential and commercial properties across markets, you can count on Invensis to partner you in your journey with the necessary outsourced contact center professionals and technology resources. This ensures that your business continuity, in the case of expansion, is unaffected.

What Sets Us Apart

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