By outsourcing your inbound and outbound sales and acquisition call center requirement to Invensis, your business can leverage our strengths to get an edge in your market:
The latest call center technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System, are in place at Invensis to ensure the best possible outcome for you.
An ISO 27001 certified organization, Invensis places paramount importance on protecting your information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.
Our inbound and outbound call center services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact center services after your business hours. We also have the capability of scaling our operations, so that as you expand to new segments and markets, you can still count on us as your outsourcing partner for customer care.
Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.
While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.
Our multi-channel customer care contact center can keep you connected to your customers through voice (inbound/outbound) and non-voice channels such as email management, mobile SMS/Text, live chat and IVR.
Contact us today to find out how Invensis "Sales And Customer Acquisition Services"
can enable your business to achieve process efficiencies and accelerated growth.