Sales and Customer Acquisition Outsourcing Services

The call center or contact center is an integral component of an effective sales and acquisition strategy. In today's competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication using multiple channels.

Businesses around the world rely on Invensis Technologies, a specialist Call Center Outsourcing company, for all-encompassing sales and customer acquisition outsourcing services that nurture and strengthen customer relationships and promote revenue generation. Our multi-channel contact center can support the entire customer lifecycle, from lead generation to lead support, through both voice and non-voice customer interactions on online and mobile platforms.

Invensis All-encompassing Sales and Customer Acquisition Outsourcing Services

Inbound Sales
- Inbound Call Center
Outbound Sales
- Outbound Call Center
- Outbound B2B and B2C Sales
Customer Onboarding
Telemarketing
- Cold Calling Services
Cross-Selling and Up-Selling

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period.Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

The Invensis Advantage - Scalability, Security, Transparency and Satisfaction

By outsourcing your inbound and outbound sales and acquisition call center requirement to Invensis, your business can leverage our strengths to get an edge in your market:

Best-in-Class Technology:

The latest call center technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System, are in place at Invensis to ensure the best possible outcome for you.

Data Security:

An ISO 27001 certified organization, Invensis places paramount importance on protecting your information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.

Scalability and Flexibility:

Our inbound and outbound call center services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact center services after your business hours. We also have the capability of scaling our operations, so that as you expand to new segments and markets, you can still count on us as your outsourcing partner for customer care.

Customer Satisfaction Metrics:

Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.

Complete Transparency:

While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.

Multi-Channel Support:

Our multi-channel customer care contact center can keep you connected to your customers through voice (inbound/outbound) and non-voice channels such as email management, mobile SMS/Text, live chat and IVR.

What Sets Us Apart

Call Center Articles

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Creative software development company boosts app development by leveraging the call center market research service expertise of Invensis
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Leading UK food delivery aggregator drives business expansion through outsourced data validation and database management
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Australian eCommerce manufacturer gains 120% increase in customer base by outsourcing customer care and order management services to Invensis.
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Contact us today to find out how Invensis "Sales And Customer Acquisition Services"
can enable your business to achieve process efficiencies and accelerated growth.