Sales and Customer Acquisition Outsourcing Services

The call center or contact center is an integral component of an effective sales and acquisition strategy. In today's competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication using multiple channels.

Businesses around the world rely on Invensis Technologies, a specialist Call Center Outsourcing company, for all-encompassing sales and customer acquisition outsourcing services that nurture and strengthen customer relationships and promote revenue generation. Our multi-channel contact center can support the entire customer lifecycle, from lead generation to lead support, through both voice and non-voice customer interactions on online and mobile platforms.

Invensis All-encompassing Sales and Customer Acquisition Outsourcing Services

Inbound Sales
- Inbound Call Center
Outbound Sales
- Outbound Call Center
- Outbound B2B and B2C Sales
Customer Onboarding
Telemarketing
- Cold Calling Services
Cross-Selling and Up-Selling

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period.Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

The Invensis Advantage - Scalability, Security, Transparency and Satisfaction

By outsourcing your inbound and outbound sales and acquisition call center requirement to Invensis, your business can leverage our strengths to get an edge in your market:

Best-in-Class Technology:

The latest call center technologies, such as Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System, are in place at Invensis to ensure the best possible outcome for you.

Data Security:

An ISO 27001 certified organization, Invensis places paramount importance on protecting your information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.

Scalability and Flexibility:

Our inbound and outbound call center services can be customized to suit your particular requirement. As a 24/7 organization, we can deliver contact center services after your business hours. We also have the capability of scaling our operations, so that as you expand to new segments and markets, you can still count on us as your outsourcing partner for customer care.

Customer Satisfaction Metrics:

Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.

Complete Transparency:

While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.

Multi-Channel Support:

Our multi-channel customer care contact center can keep you connected to your customers through voice (inbound/outbound) and non-voice channels such as email management, mobile SMS/Text, live chat and IVR.

What Sets Us Apart

Call Center Articles

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20+

Years of
Experience

Global
Delivery Centers

ISO

ISO 9001 and 27001 certified

3000+

Trained
Professionals

20+ Years Of Experience

9+ service verticals

200+ clients served around the world

3000+ Trained Professionals

WE WORK WITH THE BEST
and
LEADING

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

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Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.