Outbound Call Center Services

Are you unable to convince and win your customers? Do you find it difficult to convert your prospects into dedicated customers by delivering effective information? Then, outsource our outbound call center services to mitigate all the above issues and let your business thrive with 100% customer retention and conversion.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Outbound Call Center Services

Outsource Outbound Call Center Services to the Experts

We are one of the most trusted and efficient outbound call center solution providers across the globe and carry a comprehensive experience in handling a range of outbound calls for the last 22 years. We draw on this experience to offer you highly specialized and streamlined outbound call center services and bring the best return on your investment. 

We have a pool of experienced professionals who offer top-notch solutions to global customers and leave no opportunity to build valuable relationships with them. They stay in touch proactively and turn that relationship into effective business value by offering effective services on lead generation, market research, surveys and feedback, scheduled callbacks, and more. 

With our industry-leading outbound call center service, we deploy well-thought-out and prevalent processes to search and target both existing customers and prospects and offer customized services understanding market conditions and business requirements. We are a performance-driven outbound call center service provider embraced with skilled resources, leading-edge technology, and more.

Our Outbound Call Center Process

  • Call Campaign Preparation

    In this stage, we ready plans for outbound call campaigns based on business specific objectives.
  • Customer Database Management

    As part of the campaign we create an updated customer database for targeted outreach.
  • Call Scripting

    The next step is to develop effective call scripts for agents to make the messaging consistent.
  • Call Prospects

    Next, we proactively reach out to potential customers from the customer database to generate leads.
  • Follow-up Calls

    In case the first call yields no results our team makes second or third calls to elicit a response.
  • Feedback Calls

    This is a post sales call carried out to gather customer feedback.

Our Comprehensive Outbound Call Center Services

Direct Sales
Sales Lead Follow-Up
Sales Verification
Warm Calling/Existing Clients/Referrals
Cold Calling Campaigns
Product/Service Promotion
Outbound Sales
Tele Surveys/Information Gathering & Customer Satisfaction Survey
Welcome Calls
Voice Broadcast
Disaster Recovery Service
Database Selling Services
Toll Free Customer Support

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The Invensis Advantage for Outbound Call Center

Gain In-depth Customer Insights

We employ the best customer relationship management (CRM) into practice to access comprehensive insights such as personal information, previous purchases, and buying trends so that you can scale up your business accordingly and offer proactive customer support.

Improve Customer Loyalty

We understand customers' sentiments; hence, we tactfully resolve their issues by implementing root cause analysis (RCA) to find out the core reason of the issue and collect valuable and timely feedback to make them feel good about your services.

Access to The Right Talent

Our outbound call center service experts can exceed your expectations and stabilize your business by handling customer queries, pitching sales, telemarketing, and updating contact leads.

Higher Lead Generation

We can help you multiply the number of lead generation through outreach initiatives and industry-leading marketing approaches to meet customer touchpoints and create a sense of urgency in their mind.

Access to the Latest Tools

We integrate the latest software and tools to streamline call volumes and help you increase productivity by measuring key metrics like cost per acquisition, average talk time, abandon call rate, time per lead, and others.
Step-by-step process for Outbound Call Center Services
Step-by-step process for Outbound Call Center Services

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Invensis- The Most Trusted Outbound Call Center Outsourcing Service Provider

We are truly a transformational force behind the business progression of our clients across the USA, UK, Canada, Australia, and others. Our customer-driven outbound call center solution is highly efficient for a wide range of business verticals by fostering better selling opportunities and accelerating customer acquisition. With customer experience in focus, we offer a pragmatic approach to your dynamic business prerequisites using cutting-edge technologies like IVR, predictive dialer, chatbots, and others. In addition, we tailor different strategies based on your business, execute them with the best quality, and help you overcome looming challenges with ease.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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