Call Center for Medical and Healthcare Industry

With new players entering the healthcare market amidst a climate of changing regulations, competition is getting stiff in the industry. Experts consider healthcare customer service to be one function that companies need to optimize to gain a competitive advantage.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Outsource End-to-End Healthcare Customer Service to Invensis

As people get used to receiving high quality customer service from the other industries that they interact with, their expectations get benchmarked. It falls on the healthcare provider to match up to these demands when these same people enter their premises as patients (or customers of the business). Invensis Technologies, an expert Call Center Outsourcing Services company, has more than 20 years of experience in providing customized and cost-efficient solutions for the customer care requirements of enterprises around the world, spread across verticals. We ensure that your healthcare organization's customer service offering meets the benchmarks laid down by other successful businesses. We have achieved ISO 9001 and 27001 certification and adhere to stringent information security standards for all customer communication. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We seamlessly engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). Utilizing our learnings from our successful partnerships, we facilitate your medical practice to maximize the satisfaction of your customers, and build its reputation as an organization that truly cares about its patients.

Services we offer:

Billing Enquiries Management

Billing Enquiries Management

24/7 Medical Assistance Helpline

24/7 Medical Assistance Helpline

Emergency Services Helpline

Emergency Services Helpline

Enquiries

Enquiries

Front Desk

Front Desk

Pharmacy Helpline

Pharmacy Helpline

Medical Device (HME and DME) Sales

Medical Device (HME and DME) Sales

Drug and Medical Device Launches

Drug and Medical Device Launches

Physician, Pharmacist and Patient Surveys

Physician, Pharmacist and Patient Surveys

Clinical Trials Registration

Clinical Trials Registration

Healthcare Plan Updates

Healthcare Plan Updates

Patient Winback

Patient Winback

24/7 Customer Support

24/7 Customer Support

Outreach and Assessment

Outreach and Assessment

Home Care Assistance

Home Care Assistance

Pre-Admission Planning

Pre-Admission Planning

Event Registration

Event Registration

Post Discharge Follow Up

Post Discharge Follow Up

Scheduling and Reminders

Scheduling and Reminders

Claims Status

Claims Status

Peak Call Volume Support

Peak Call Volume Support

Overflow Call Support

Overflow Call Support

Dental Answering Service

Dental Answering Service

Patient Information Verification

Patient Information Verification

Insurance Verification

Insurance Verification

Physician Referral

Physician Referral

Benefit Inquiry, Pre-Certification, Claims Adjudication

Benefit Inquiry, Pre-Certification, Claims Adjudication

New Member Welcome Calls

New Member Welcome Calls

Health Insurance Exchange (HIX) Payment Reminders

Health Insurance Exchange (HIX) Payment Reminders

Medication Reminders

Medication Reminders

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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