With new players entering the healthcare market amidst a climate of changing regulations, competition is getting stiff in the industry. Experts consider healthcare customer service to be one function that companies need to optimize to gain a competitive advantage.Get a Quote
As people get used to receiving high quality customer service from the other industries that they interact with, their expectations get benchmarked. It falls on the healthcare provider to match up to these demands when these same people enter their premises as patients (or customers of the business). Invensis Technologies, an expert Call Center Outsourcing Services company, has more than 20 years of experience in providing customized and cost-efficient solutions for the customer care requirements of enterprises around the world, spread across verticals. We ensure that your healthcare organization's customer service offering meets the benchmarks laid down by other successful businesses. We have achieved ISO 9001 and 27001 certification and adhere to stringent information security standards for all customer communication. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We seamlessly engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). Utilizing our learnings from our successful partnerships, we facilitate your medical practice to maximize the satisfaction of your customers, and build its reputation as an organization that truly cares about its patients.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.
Read More ->
You can reach us at: