Medical & Healthcare Call Center Outsourcing Services

Is managing countless patient inquiries, appointment scheduling, and healthcare support challenging for your medical practice? Are concerns like multichannel communication, patient data security, and diverse stakeholder requirements affecting your regular operations? Look no further! Our dedicated call center services for the medical and healthcare industry provide a tailored solution. We specialize in addressing the unique challenges within healthcare and empower practices to transition into more efficient, patient-centric environments. Our services ensure a seamless and supportive experience for patients, medical professionals, and administrative staff and facilitate improved healthcare delivery and operational excellence.


Years of Experience


Industry Verticals


Experienced Professionals

StripMedical & Healthcare Call Center Outsourcing Services

Outsource Medical and Healthcare Call Center Services to the Expert

With over two decades of expertise, our call center for the medical industry is designed to meet the unique demands of your practice. We have handled a range of client service needs, including prescription inquiries, reminders through SMS, scheduled appointments, telehealth support, insurance verification and billing support, medical record management, remote patient monitoring support, and appointment reminders.

Over the years, we have served diverse practices such as hospitals and healthcare systems, private practices and clinics, health insurance providers, public health agencies, mental health and counseling services, etc. This wide exposure helps us understand how to provide reliable and patient-focused experience to your patients, Whether it's addressing medical queries or managing insurance-related concerns, We have an enviable track record of maintaining 95% patient satisfaction. 

Our medical and healthcare industry call center services are designed with a patient-centric approach to ensure an empathetic experience. It starts with a warm welcome as we verify patient identification to establish a personalized connection. Our agents, equipped with in-depth medical knowledge, actively listen to patient inquiries, display empathy, and understand the same to address concerns effectively.

Further, we categorize those inquiries based on their nature, implement efficient triage processes, and direct each case to the most suitable specialists for streamlined issue resolution. Our commitment extends to providing patients with clear, step-by-step guidance to resolve medical concerns and ensure a thorough understanding of procedures and instructions. Our proactive follow-up calls post-appointment, medication adherence support, and the implementation of stringent data security measures further contribute to a comprehensive and secure healthcare support system.

We also conduct regular quality assurance checks to uphold service standards and ensure compliance with industry regulations and continual enhancement of the patient experience. This integrated approach has helped us contribute to efficient patient care and improved communication, and foster a positive impact on overall healthcare experiences.

Our expert team of specialists includes healthcare administrators, patient advocates, insurance specialists, pharmacy technicians, billing and coding experts, quality assurance specialists, etc. We use advanced call routing systems, predictive analytics, speech recognition technology, and more to deliver efficient, patient-centric, and technologically sophisticated call center services. The team also focuses on enhancing the quality of service by regularly conducting training programs for agents, monitoring calls & chats, and deploying customer satisfaction surveys to gather direct feedback from patients.

Patient Satisfaction Metrics We Constantly Monitor

Our Medical and Healthcare Call Center Services Process

  • Receive Calls

    We welcome patients and gather necessary identification details to personalize interactions.
  • Active Listening

    Our agents actively listen to the patient's query and allow them to express their concerns in detail.
  • Gather Relevant Information

    We collect necessary information related to the patient's query, including personal details, medical history, and specific concerns.
  • Verification of Patient Identity

    Our team verifies the patient's identity to ensure confidentiality and adherence to privacy regulations, maintaining data security.
  • Query Categorization

    We categorize the query based on its nature—related to medical information, appointment scheduling, insurance, or other administrative matters.
  • Knowledgeable Response

    Our agents provide accurate information about medical procedures and services and address administrative concerns.
  • Subscription Support

    If the query is subscription-related, we assist with insurance coverage, billing concerns, plan upgrades, or administrative matters.

Our Comprehensive Medical and Healthcare Call Center Services

  • Billing Enquiries Management
  • 24/7 Medical Assistance Helpline
  • Emergency Services Helpline
  • Enquiries
  • Front Desk
  • Pharmacy Helpline
  • Medical Device (HME and DME) Sales
  • Drug And Medical Device Launches
  • Physician, Pharmacist and Patient Surveys
  • Clinical Trials Registration
  • Healthcare Plan Updates
  • Patient Winback
  • 24/7 Customer Support
  • Outreach And Assessment
  • Home Care Assistance
  • Pre-Admission Planning
  • Event Registration
  • Post Discharge Follow Up
  • Scheduling And Reminders
  • Claims Status
  • Peak Call Volume Support
  • Overflow Call Support
  • Dental Answering Service
  • Patient Information Verification
  • Insurance Verification
  • Physician Referral
  • Benefit Inquiry, Pre-Certification, Claims Adjudication
  • New Member Welcome Calls
  • Health Insurance Exchange (HIX) Payment Reminders
  • Medication Reminders

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Invensis Advantage for Medical & Healthcare Call Center Outsourcing

Comprehensive Patient Support

We provide end-to-end patient support, from appointment scheduling, telehealth, prescription refills, and follow-up appointments to proactive health information dissemination and support.

HIPAA Compliance

Our services strictly adhere to HIPAA guidelines, including patient information privacy, access control, and limited disclosure to ensure the confidentiality and security of sensitive healthcare information.

Multilingual Support

We provide multilingual support through language line services, multilingual agents, language-specific email support, etc, to cater to diverse patient demographics and accommodate various language preferences.

Real-time Data Updates

Our call center experts deliver real-time updates on patient information, medical records, etc., thus enabling you to stay up-to-date on patient well-being.

Patient Satisfaction Focus

We ensure a commitment to patient satisfaction through empathy and compassion, Effective Communication, and a patient-centric approach that contributes to a positive healthcare experience.

Step-by-step process for Medical & Healthcare Call Center Outsourcing Services
Step-by-step process for Medical & Healthcare Call Center Outsourcing Services

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Invensis - The Most Trusted Call Center for Medical Services Company

We have been at the forefront of providing medical call center services for more than two decades. We specialize in providing efficient support across diverse healthcare sectors, catering to the unique needs of medical practitioners, healthcare institutions, and patients. From managing patient inquiries to proactive health outreach and telemedicine support, our seasoned team ensures seamless communication and efficient healthcare operations. We have assisted a large number of medical practices in transforming their approach to pre and post-patient care.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Patient Inquiries
Handled Monthly


Resolution Rate


Reduction in Billing
Query Resolution Time


Adherence to
HIPAA Compliance


Increase in
Telemedicine Adoption



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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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