Real Estate Call Center Outsourcing Services

Are you struggling to manage customer inquiries related to property details, pricing, and investment opportunities? Do your agents find it challenging to provide support services, including property viewings, appointment scheduling for property tours, and guidance on real estate processes? Our tailored call center services for the real estate industry are designed to address these challenges. Whether it's handling property inquiries, facilitating transaction-related support, or providing expert guidance on the real estate market trends, our dedicated team is well-equipped to help you.


Years of Experience


Industry Verticals


Experienced Professionals

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Outsource Real Estate Call Center Services to the Expert

We have been delivering call center services to real estate businesses worldwide for more than two decades. Over the years, we have delivered services to real estate agencies, property management firms, home builders, mortgage brokers, land developers, and more. We specialize in services such as lead generation, property management support, tenant inquiries, providing market insights, scheduling property viewings, and more. Our experience in real estate nuances ensures seamless communication with potential buyers, sellers, and tenants.

We follow a streamlined process to ensure efficient and client-centric services. Firstly, our agents attend calls and listen to understand caller requirements. If the query pertains to a purchase, our agents go through your real estate database to provide relevant property details, pricing, and additional inquiries. Our agents escalate the calls to high-end support if the concerns are not solved or require further assistance. Once the issue is resolved, we close the call and document the interactions for future reference.

Our end-to-end services rely on well-defined strategies to guarantee customer satisfaction. This involves monitoring calls, assessing customer interactions, and ensuring adherence to scripts and protocols. Additionally, we deploy skilled professionals fluent in diverse languages to address the needs of a global clientele. Furthermore, we deploy omnichannel communication tools (live chat, email, and social media support) for customer convenience. Because of these all-around efforts, we ensure a customer satisfaction score of 95%.

We dedicate an expert team for each of our clients. It comprises experienced customer service representatives trained in software like Five9, Talkdesk, Zendesk, Salesforce, Zoho CRM, etc., for seamless communication. We utilize encrypted channels for all communications. In addition, we implement rigorous access controls and regular training sessions on cybersecurity practices to guarantee the confidentiality and integrity of sensitive real estate information.

Our Real Estate Call Center Services Process

  • Receive Calls

    First, we welcome clients and gather essential details on issues.
  • Information Gathering

    Next, our team collects information about the property from the client database.
  • Inquiry Handling

    Once data is collected, we promptly address client inquiries.
  • Complex Resolution

    For additional assistance, we escalate matters to senior agents.
  • Documentation

    Finally, we document the entire resolution process for future reference and identify improvement areas.

Our Comprehensive Call Center Services for Real Estate

  • White Mail Service
  • Sales Support
  • Enquiries Handling
  • Overflow Call Handling
  • Urgent Call Handling
  • 24/7 Phone Support

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The Invensis Advantage for Real Estate Call Center Services

Enhanced CRM Integration

We optimize lead management, property details, and client interactions by mapping specific CRM fields with pertinent client information, maximizing efficiency in real estate call center services.

Versatile Multichannel Support

Our experts adeptly handle interactions across diverse channels, including phone, email, live chat, and social media, thus helping clients choose their preferred platforms for enhanced communication and satisfaction.

Efficient AI-Powered Chatbots

We leverage intelligent bots to efficiently manage routine queries, appointment scheduling, and information dissemination, helping reduce response times and enable high-value interactions.

Smart Automated Call Routing

Our agents leverage advanced call-routing algorithms to direct calls based on parameters like customer profile, property type, and service requirements, ensuring a personalized interaction approach.

Robust Data Security Measures

We implement secure sockets layer (SSL) and transport layer security (TLS) to guarantee end-to-end protection, shield data from unauthorized access, and ensure confidentiality in real estate call center transactions.

Comprehensive Disaster Recovery Solutions

To mitigate unforeseen events, we deploy redundant systems, off-site data backups, and failover mechanisms to guarantee minimized downtime and uninterrupted operations in challenging situations.

Step-by-step process for Real Estate Call Center Outsourcing Services
Step-by-step process for Real Estate Call Center Outsourcing Services

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‍Invensis - The Most Trusted Call Center Company for Real Estate

We have delivered call center services for real estate businesses for over two decades. We've extended our expertise to property management firms, real estate agencies, and mortgage companies. Our large team of call center agents is well-versed in real estate terminologies and processes end-to-end. They specialize in lead generation, property inquiries, MLS listings, rental applications, lease renewals, escrow procedures, title searches, comparative market analysis (CMA), foreclosure inquiries, home inspections, etc. By banking on us, our clients reduce the burden of managing calls in-house, resulting in a positive customer experience.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Customer Satisfaction
(CSAT) Score


Lead Qualification


Escalation Rate
to Supervisors


Call Quality
Monitoring Accuracy


Sec Average Speed
of Answer (ASA)

Finance and Accounting Tools We Specialize In

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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