Live chat support is turning out to be an easy, convenient and efficient method for marketing new products and services as well as delivery of timely customer service. Invensis, a global IT-BPO, has greater than 20 years of experience in providing high quality contact center and customer care support services to companies across the world. We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.

We provide a wide range of live chat support outsourcing services pertaining to various business functions. Through our services, businesses can leverage various avenues of communication including live chat support, to be constantly in touch with the pulse of customers. These include:

Inbound Customer Service
Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains

Customer Care
Live Operators And Live Web Chat

Outbound Customer Service
Visitor Initiated Chat

Chats For Customer Inquiries And Complaint Resolution
Lead Generation And Lead Follow-Up

Technical Support/Troubleshooting
Telemarketing

Information On Products/Services
Order Management

Order Fulfilment
Order Verification

Order Processing Queries
Billing Support

Helpdesk Support
Real Time website monitoring and traffic analysis

Why Outsource Live Chat Support Services To Invensis?

Here are some irrefutable reasons as to why you should outsource live chat support services to Invensis:

We have 20 years of experience in delivering unmatched customer care and support services for various organizations from across the world.
Outsourcing live chat customer service and technical support allows companies to focus on their core business tasks and functions. You can take advantage of the expertise, knowledge, and support we offer, to drive your customer support to higher levels.
We provide customized and reasonable packages based on the number of operators you may require for your services (Pay per hour, Pay per chat, Pay per month). You can achieve cost reductions in the range of 45-50 % by outsourcing live chat requirements to us.
Using outsourced live chat support services leads to increase in visitor numbers, which will lead to increased number of prospects
Leads to improved delivery of customer service and customer experience
We take care of the whole process of live chat experience, starting from installation of the chat software, upgrades, and maintenance of online chat support to selection and training of appropriate dedicated and skilled personnel.
We are committed to the highest standards of data security and confidentiality: all our chat systems are secure and SSL based.
We offer multiple language support. Our systems can support multiple chats. We use the latest industry standard chat software and customize the software as per your needs.
Our experienced and talented customer service staff will not only assist customers on their queries, but will also cross-sell and up-sell products and services, where required.
We provide technical and non-technical live chat support for clients from various industry verticals such as retail, software, broadcasting, real estate, healthcare, food and beverage, education, web design etc.

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

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Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.