Technical Support and IT Helpdesk Support Outsourcing Services

The transaction is far from over once a sale has been made. Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.

Invensis Technologies, a global IT-BPO, has been consistently providing Outsourced Technical Support and IT Helpdesk Support Services for more than 20 years to global clients. Our services empower businesses to transform their customer service in such a way that it sets them apart from the competition

By choosing Invensis as your Technical Support and IT Helpdesk Outsourcing partner, you can benefit from our comprehensive outsourced Technical Support and Helpdesk Support Services that will improve customer satisfaction through meeting a variety of customer needs.

Invensis' Technical Support and IT Helpdesk and outsourcing services helps businesses provide high quality troubleshooting services to their customers.

Our qualified and skilled technical support outsourcing engineers are well–equipped to provide industry-leading support for all tiers of technical problem resolution. Our call center based voice and non-voice technical support outsourcing services cover the gamut of technical support needs ranging from simple phone calls to questions related to process engineering.

Some of the services we provide as part of our technical support and IT helpdesk services include:

  • Technical Problem Resolution for Tier/Level1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)
  • Software Application Support
  • Hardware Support
  • Installation/Configuration Support
  • Product Registration/Activation
  • Consumer Electronics Support
  • Broadband Support
  • Network Support
  • Managed Mobility Support
  • Messaging System Support
  • Remote Diagnostic Services
  • Remote IT Support Services
  • Product Testing, Bug Fixing, and Patch Management
  • Service Pack and Database Upgrades
  • Engineer Dispatch Management
  • Complaint Handling and Dispute Resolution
  • Email Support
  • Live Chat Support
  • Trouble Ticket Management

Remote IT Technical Support Services

Our specialized remote IT support services is particularly designed to provide assistance to you with regard to all kinds of technical issues inclusive of hardware, software, system and network issues at all times, thus saving you valuable time and enabling you to troubleshoot problems quickly and efficiently. Our remote IT support staff is also able to provide support on sales and post-sales related issues, warranties, repair, backups as well as disaster recovery. Outsourcing your remote IT technical support to us will help you fast track customer technical issues and satisfy your customers by delivering higher quality of service.

Why Should you Outsource Technical Support and IT Helpdesk Support Services to Invensis?

  • Through our multi-channel contact center, we offer inbound and outbound helpdesk and technical support via voice calls, email management, live chat and mobile SMS/text.
  • We also ensure that our contact center executives develop deep product expertise for your specific business requirement and are well versed in your organization's business values and practices, FAQs and knowledge databases. This enhances the quality of the customer interaction, and all customer queries can be handled effectively.
  • Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld at all times. We are capable of providing both enterprise support and consumer support.
  • By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after.
  • We provide assistance related to product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.
  • We provide cost effective, flexible scalable services, that suits your business requirements; helps to solve
  • Extensive offshore support to different countries and in a variety of languages

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation - invensis

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning - invensis

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services - invensis

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery - invensis

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

Take a up-close, in-depth look at our case studies

Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.

Automobile Mortgage Loan Processing Services Case Study - invensis

Automobile Mortgage Loan Processing Services Case Study

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Invoice Processing and AR Reconciliation Services Case Study

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Restaurant Accounting & Bookkeeping Services Case Study - invensis

Restaurant Accounting & Bookkeeping Services Case Study

July 13th 2016

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