Technical Support and IT Helpdesk Support Outsourcing Services

Invensis' End-to-End Multichannel Helpdesk and Technical Support Services Raises Your Customer Service Quotient

Invensis' Technical Support and IT Helpdesk and outsourcing services helps businesses provide high quality troubleshooting services to their customers. Some of the technical support and IT helpdesk services we provide include:

Our qualified and skilled technical support outsourcing engineers are well–equipped to provide industry-leading support for all tiers of technical problem resolution. Our call center based voice and non-voice technical support outsourcing services cover the gamut of technical support needs ranging from simple phone calls to questions related to process engineering.

Some of the services we provide as part of our technical support and IT helpdesk services include:

Remote IT Technical Support Services

Our specialized remote IT support services is particularly designed to provide assistance to you with regard to all kinds of technical issues inclusive of hardware, software, system and network issues at all times, thus saving you valuable time and enabling you to troubleshoot problems quickly and efficiently. Our remote IT support staff is also able to provide support on sales and post-sales related issues, warranties, repair, backups as well as disaster recovery. Outsourcing your remote IT technical support to us will help you fast track customer technical issues and satisfy your customers by delivering higher quality of service.

Why Should you Outsource Technical Support and IT Helpdesk Support Services to Invensis?

• Through our multi-channel contact center, we offer inbound and outbound helpdesk and technical support via voice calls, email management, live chat and mobile SMS/text.
• We also ensure that our contact center executives develop deep product expertise for your specific business requirement and are well versed in your organization's business values and practices, FAQs and knowledge databases. This enhances the quality of the customer interaction, and all customer queries can be handled effectively.
• Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld at all times. We are capable of providing both enterprise support and consumer support.
• By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after.
• We provide assistance related to product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.
• We provide cost effective, flexible scalable services, that suits your business requirements; helps to solve
• Extensive offshore support to different countries and in a variety of languages

What Sets Us Apart

• Pricing Structure
• Call Center Hiring
• Multi-channel Support
• Best-in-class Technology
• Call Center Infrastructure
• Call Center Security Process
• Quality Assurance and Monitoring

Call Center Articles

• Top 6 Call Center Trends for 2016
• In-house vs Outsourced Call Center Operations
• Reasons to Outsource Call Center Operations to India
• Key Benefits of Call Center Outsourcing