Answering Services

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Trusted by 600+ Companies

Outsource Answering Services to the Expert

We are an established call answering service provider, delighting our clients for over 22 years. Our exposure to various industries and businesses has aligned our outsource answering services more with our client’s objectives. Our high-quality service helps businesses make more meaningful connections, offer swift responses, and handle huge volumes of calls at peak or emergency periods.

We are driven by a team of expert answering specialists trained in handling customer queries, concerns, and complaints with care. Quality is paramount, so we closely monitor our specialists to enhance the first call resolution rate (FCR), customer satisfaction score (CSAT), and more. Through our seamless answering service, we aim to build a customer-centric brand image for your business that listens to its customers.

Our Comprehensive Outsource Answering Services

Phone Answering Services

Live Answering

Automated Answering

Interactive Voice Response (IVR) system

Virtual Receptionist

Emergency Answering

Bilingual Answering

Industry-specific Answering

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The Invensis Advantage for Answering Services

Access to expertise

Our outsourced answering services provide businesses with access to trained specialists experienced in handling different types of calls to handle complex calls more efficiently.

Improved customer service

We assist businesses 24/7 through effective telephone answering services to boost customer engagement, and any-time support availability, for improved customer satisfaction & loyalty.

Improved call management

Our scalable team offers a flexible solution for handling different scenarios, such as huge inflows of calls during peak hours, after-hour calls, and more, so that no calls are missed or left unanswered.

Increased professionalism

We prioritize quality and professionalism, assisting in building a better brand image and reputation that makes our clients stand out from their competitors.

Increased efficiency

Outsourcing call answering services shifts our client’s focus from non-core activities to core business activities leading to better productivity and efficiency.

Step-by-step process for Answering Services

Invensis - The Most Trusted Answering Services Company

Our passion for delighting customers has made us a renowned answering services provider in the global market. We use advanced technology and specialized experts with adequate training to harness more customers’ lifetime value from existing customers and attract new ones. Over 22 years, we have been delivering top-notch outsourced answering services to wide-ranging businesses such as law firms, construction & real estate companies, MNCs, internet-based companies, dentists & doctor’s clinics, and many more. Our clients from the US, UK, and other countries bank on our guaranteed deliverables, thanks to huge word-of-mouth marketing through our happy customers.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

Choosing the best outsourced answering service will boost overall customer satisfaction along with several other business benefits, including

24/7 Availability: One of the main benefits of outsourced answering services is that they offer 24/7 availability. This means that customers can call at any time of the day or night and receive assistance. This level of availability is crucial for businesses that operate in industries where customers need support outside of normal business hours. By using an answering service, businesses can ensure that their customers always have someone to talk to, regardless of the time of day.‍
Increased Productivity: Another benefit of outsourced answering services is increased productivity. Businesses that use telephone answering services can free up their employees' time to focus on other tasks. By outsourcing customer service, businesses can delegate this time-consuming task to trained operators who can handle customer inquiries and resolve issues quickly and efficiently.‍
Cost Savings: Telephone answering services are a cost-effective solution for businesses of all sizes. By outsourcing their customer service calls, businesses can save on hiring and training additional employees. They can also avoid the costs of setting up and maintaining an in-house call center.
Additionally, answering services typically charge a flat rate, meaning businesses can budget for this expense more easily.‍
Improved Customer Satisfaction: Live answering services can help businesses improve their customer satisfaction levels. Trained operators can handle customer inquiries and resolve issues quickly and efficiently. This can lead to happier customers who are likelier to remain loyal to the business.
Additionally, answering services can provide businesses with valuable feedback about their products or services, which can help them improve their offerings and better meet their customers' needs.‍
Enhanced Professional Image: Using an outsourced answering service can help businesses project a more professional image. Trained operators can answer calls professionally and provide customers with accurate information. This can help businesses build a positive reputation and establish themselves as reliable and trustworthy brand.‍
Scalability: Finally, outsourced answering services are scalable, meaning businesses can easily increase or decrease the the number of operators they use based on their needs. This level of flexibility is crucial for businesses that experience fluctuations in call volume throughout the year. By using an answering service, businesses can scale their customer service operations up or down as needed without worrying about hiring or laying off employees.

Here are some emerging trends in answering services:

Artificial Intelligence (AI) Powered Answering Services: One of the most significant trends in answering service outsourcing is using AI-powered answering services. AI is being used to automate customer interactions, reduce wait times, and improve customer satisfaction. AI-powered answering services use natural language processing to understand and respond to customer inquiries and can also help businesses collect data and analyze customer behavior.‍
Omnichannel Support: With the rise of multiple communication channels like email, text, social media, and more, businesses must provide omnichannel support to their customers. This means that outsourced phone answering services must be equipped to handle inquiries through various channels, including phone calls, emails, social media, chatbots, and more. An omnichannel approach ensures that customers can receive a seamless experience, regardless of their channel.‍
Personalized Answering Service: Personalization is another essential trend in answering services outsourcing. With the vast data available, answering services can customize interactions to each customer's needs and preferences. This can include greeting customers by name, offering personalized recommendations, or even adjusting the tone of the conversation based on the customer's previous interactions.‍
Answering Service Through Video Calls: Another trend in live answering services is the integration of video calls. Video calls can give customers a more personalized and human touch, allowing face-to-face interactions. With the rise of remote work, video calls can also help businesses maintain a sense of connection and build stronger customer relationships.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

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