Answering Services

Is your business losing the edge due to inefficient call-handling techniques? Choosing the right outsourced phone answering service will drastically improve customer retention. Our expert answering solution is well-equipped to exceed customer expectations.

24

Years of Experience

10+

Industry Verticals

5000+

Experienced Professionals

StripAnswering Services

Answering Services

Is your business losing the edge due to inefficient call-handling techniques? Choosing the right outsourced phone answering service will drastically improve customer retention. Our expert answering solution is well-equipped to exceed customer expectations.

Get a Quote

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Answering Services

Outsource Answering Services to the Expert

We are an established call answering service provider, delighting our clients for over 24 years. Our exposure to various industries and businesses has aligned our outsource answering services more with our client’s objectives. Our high-quality service helps businesses make more meaningful connections, offer swift responses, and handle huge volumes of calls at peak or emergency periods.

We are driven by a team of expert answering specialists trained in handling customer queries, concerns, and complaints with care. Quality is paramount, so we closely monitor our specialists to enhance the first call resolution rate (FCR), customer satisfaction score (CSAT), and more. Through our seamless answering service, we aim to build a customer-centric brand image for your business that listens to its customers.

Our Answering Services Process

  • Client Onboarding

    We gather vital client information, understanding their business, products, and call handling instructions & establish channels for call handling.
  • Call Routing & Forwarding

    We set up call routing and forwarding systems to direct incoming calls to the appropriate agents or departments.
  • Script Development

    Next, we create custom call scripts that align with the client's brand voice and communication style.
  • Call Answering & Message taking

    Our agents answer incoming calls, take detailed messages and relay important information to the clients.
  • Message Delivery

    Messages to the clients are delivered through their preferred communication channels such as email, SMS or others.
  • Regular Reporting

    We provide regular reports to the clients, call volume, call duration details and other relevant metrics.
  • Customer Feedback

    Our agents collect customer feedback on the answering service experience to identify key areas of improvement.

Our Comprehensive Outsource Answering Services

  • Live Answering
  • Automated Answering
  • Interactive Voice Response (IVR) System
  • Virtual Receptionist
  • Emergency Answering
  • Bilingual Answering
  • Industry-Specific Answering

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The Invensis Advantage for Answering Services

Access to expertise

Our outsourced answering services provide businesses with access to trained specialists experienced in handling different types of calls to handle complex calls more efficiently.

Improved customer service

We assist businesses 24/7 through effective telephone answering services to boost customer engagement, and any-time support availability, for improved customer satisfaction & loyalty.

Improved call management

Our scalable team offers a flexible solution for handling different scenarios, such as huge inflows of calls during peak hours, after-hour calls, and more, so that no calls are missed or left unanswered.

Increased professionalism

We prioritize quality and professionalism, assisting in building a better brand image and reputation that makes our clients stand out from their competitors.

Increased efficiency

Outsourcing call answering services shifts our client’s focus from non-core activities to core business activities leading to better productivity and efficiency.

Access to expertise

Our outsourced answering services provide businesses with access to trained specialists experienced in handling different types of calls to handle complex calls more efficiently.

Improved customer service

We assist businesses 24/7 through effective telephone answering services to boost customer engagement, and any-time support availability, for improved customer satisfaction & loyalty.

Improved call management

Our scalable team offers a flexible solution for handling different scenarios, such as huge inflows of calls during peak hours, after-hour calls, and more, so that no calls are missed or left unanswered.

Increased professionalism

We prioritize quality and professionalism, assisting in building a better brand image and reputation that makes our clients stand out from their competitors.

Increased efficiency

Outsourcing call answering services shifts our client’s focus from non-core activities to core business activities leading to better productivity and efficiency.

Step-by-step process for Answering Services
Step-by-step process for Answering Services

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Invensis - The Most Trusted Answering Services Company

Our passion for delighting customers has made us a renowned answering services provider in the global market. We use advanced technology and specialized experts with adequate training to harness more customers’ lifetime value from existing customers and attract new ones. Over 24 years, we have been delivering top-notch outsourced answering services to wide-ranging businesses such as law firms, construction & real estate companies, MNCs, internet-based companies, dentists & doctor’s clinics, and many more. Our clients from the US, UK, and other countries bank on our guaranteed deliverables, thanks to huge word-of-mouth marketing through our happy customers.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

Finance and Accounting Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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