Answering Services

Is your business losing the edge due to inefficient call-handling techniques? Choosing the right outsourced phone answering service will drastically improve customer retention. Our expert answering solution is well-equipped to exceed customer expectations.

Get a Quote

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Answering Services
ISO: 9001:2015 Certified CompanyISO: 27001:2017 Certified CompanyHIPAA Compliant

Outsource Answering Services to the Expert

We are an established call answering service provider, delighting our clients for over 22 years. Our exposure to various industries and businesses has aligned our outsource answering services more with our client’s objectives. Our high-quality service helps businesses make more meaningful connections, offer swift responses, and handle huge volumes of calls at peak or emergency periods.

We are driven by a team of expert answering specialists trained in handling customer queries, concerns, and complaints with care. Quality is paramount, so we closely monitor our specialists to enhance the first call resolution rate (FCR), customer satisfaction score (CSAT), and more. Through our seamless answering service, we aim to build a customer-centric brand image for your business that listens to its customers.

Our Comprehensive Outsource Answering Services

Right Arrow
Live Answering
Right Arrow
Automated Answering
Right Arrow
Interactive Voice Response (IVR) system
Right Arrow
Virtual Receptionist
Right Arrow
Emergency Answering
Right Arrow
Bilingual Answering
Right Arrow
Industry-specific Answering

Get a Quote Now!

Form Success Imageclose Icon
Thanks for your interest!
We will get back to you shortly.
Oops! Something went wrong while submitting the form.

The Invensis Advantage for Answering Services

Access to expertise

Our outsourced answering services provide businesses with access to trained specialists experienced in handling different types of calls to handle complex calls more efficiently.

Improved customer service

We assist businesses 24/7 through effective telephone answering services to boost customer engagement, and any-time support availability, for improved customer satisfaction & loyalty.

Improved call management

Our scalable team offers a flexible solution for handling different scenarios, such as huge inflows of calls during peak hours, after-hour calls, and more, so that no calls are missed or left unanswered.

Increased professionalism

We prioritize quality and professionalism, assisting in building a better brand image and reputation that makes our clients stand out from their competitors.

Increased efficiency

Outsourcing call answering services shifts our client’s focus from non-core activities to core business activities leading to better productivity and efficiency.
Step-by-step process for Answering Services
Step-by-step process for Answering Services

Invensis - The Most Trusted Answering Services Company

Our passion for delighting customers has made us a renowned answering services provider in the global market. We use advanced technology and specialized experts with adequate training to harness more customers’ lifetime value from existing customers and attract new ones. Over 22 years, we have been delivering top-notch outsourced answering services to wide-ranging businesses such as law firms, construction & real estate companies, MNCs, internet-based companies, dentists & doctor’s clinics, and many more. Our clients from the US, UK, and other countries bank on our guaranteed deliverables, thanks to huge word-of-mouth marketing through our happy customers.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
Get a Quote

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Star IconStar IconStar IconStar IconStar Icon
Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Star IconStar IconStar IconStar IconStar Icon
Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Star IconStar IconStar IconStar IconStar Icon
Amelia Thomas
Leading Automotive Company in France

Other Services

No items found.

Request a Quote

Fill up the form and our team will get back to you within 24 hours.

close IconForm Success Image
Thanks for your interest!
We will get back to you shortly.
Oops! Something went wrong while submitting the form.

Related Services

No items found.
Enquiry With Us
Enquire with Us
Top arrow Icon

Enquire with us

Fill out this form to get in touch with our expert team.

Oops! Something went wrong while submitting the form.