Technical Support Services

The transaction is far from over once a sale has been made. Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Invensis' End-to-End Multichannel Helpdesk and Technical Support Services Raises Your Customer Service Quotient

Invensis Technologies, a global IT-BPO, has been consistently providing Outsourced Technical Support and IT Helpdesk Support Services for more than 20 years to global clients. Our services empower businesses to transform their customer service in such a way that it sets them apart from the competition By choosing Invensis as your Technical Support and IT Helpdesk Outsourcing partner, you can benefit from our comprehensive outsourced Technical Support and Helpdesk Support Services that will improve customer satisfaction through meeting a variety of customer needs.

Services we offer:

Technical Problem Resolution for Tier/Level1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)

Technical Problem Resolution for Tier/Level1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)

Software Application Support

Software Application Support

Hardware Support

Hardware Support

Installation/Configuration Support

Installation/Configuration Support

Product Registration/Activation

Product Registration/Activation

Consumer Electronics Support

Consumer Electronics Support

Broadband Support

Broadband Support

Network Support

Network Support

Managed Mobility Support

Managed Mobility Support

Messaging System Support

Messaging System Support

Remote Diagnostic Services

Remote Diagnostic Services

Product Testing, Bug Fixing, and Patch Management

Product Testing, Bug Fixing, and Patch Management

Service Pack and Database Upgrades

Service Pack and Database Upgrades

Warranty Management/ RMA/SLA Management

Warranty Management/ RMA/SLA Management

Engineer Dispatch Management

Engineer Dispatch Management

Customer Query Helpdesk

Customer Query Helpdesk

Trouble Ticket Management

Trouble Ticket Management

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value-added consultations provide the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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