Logistics BPO Support Services
Is your logistics business seeking to get more competitive with top-tier back-office teams and exceptional customer support? With over 24 years of industry expertise, we specialize in helping logistics businesses manage their end-to-end back-office logistics needs. From claims processing to documentation, customs clearance, shipment tracking, and carrier coordination, our comprehensive logistics BPO services ensure operational excellence. We equip businesses with the agility to adapt to evolving trade policies, changing market dynamics, and diverse engagement models to facilitate sustainable growth.
24
Years of Experience
10+
Industry Verticals
5000+
Experienced Professionals
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Outsource Logistics BPO Services to the Expert
With over 24 years of a foothold in the logistics industry, we have comprehensive knowledge and experience in logistics operations to support the diverse needs of logistics companies effectively. Our deep expertise encompasses critical fields of transportation, customs regulations, international trade compliance, freight forwarding, warehousing, and inventory management.
We support our clients with a dedicated team of logistic experts comprising logistic managers, freight forwarding specialists, custom broker specialists, transportation coordinators, compliance specialists, customer service representatives, etc. We leverage their proficiency in documentation (including bills of lading, customs declarations, certificates of origin, export/import declarations, etc.) and regulatory requirements to make operations seamless. Likewise, we initiate proactive communication and coordination with carriers to mitigate delays and address other issues promptly.
We tap into advanced technologies like automated tracking systems and customer portals to maximize productivity. This empowers our clients to track shipments, access documentation, and initiate claims independently. We also offer flexible engagement models to enable clients to outsource on their own terms, from a fully managed operation to a collaborative, bespoke solution. Further, we rigorously uphold stringent measures and protocols, including adhering to global PCI-DSS certification, SOC 2 rules and regulations, complying with customs regulations, and more.
Our Comprehensive Logistics Business Process Outsourcing Support Services
We assist you in seamlessly navigating the complexities of international logistics with our expert team managing ocean, road, and air freight operations. From precise documentation and customs clearance to strategic carrier coordination, we ensure smooth transit for your shipments across all three modes of transportation.
Our comprehensive back-office support services for export processes span from meticulous documentation and customs clearance to efficient coordination of shipments across borders. We ensure this is in compliance with regulatory requirements and execute processes with the efficiency needed to minimize delays.
Our adept team specializes in managing all aspects of international logistics, from meticulous documentation to seamless customs clearance, ensuring hassle-free import processes. Our strategic carrier coordination guarantees timely and secure transportation across all modes, prioritizing the smooth arrival of your goods.
Our customs back office team takes care of the end-to-end needs of customs clearance, i.e., documentation processing, tariff classification, customs valuation, import/export licensing, duty drawback assistance, etc. We have experience facilitating the efficient movement of goods across borders of countries like the US, UK, Dubai, etc.
We offer local, dedicated, and intermodal trucking support services for our logistics clients. Our services assist clients in optimized route planning, managing fleet operations, and real-time tracking and monitoring. Our end-to-end expertise enhances trucking operations, improving delivery timelines and reducing business costs.
The Invensis Advantage for Logistics BPO Support Outsourcing Services
Here are the benefits that could be gained from logistics business process outsourcing.
1. Cost savings
Outsourcing logistics BPO services can help companies reduce their operational costs by leveraging the economies of scale of the logistics outsourcing companies.
2. Improved Efficiency
Shipping and logistics process outsourcing providers have specialized expertise and technology to improve operational efficiency and streamline logistics processes.
3. Increased Flexibility
BPO in logistics allows businesses to be more flexible and adaptable to changing market conditions and customer demands.
4. Access to New Technologies
Logistics business process outsourcing providers often have access to the latest technologies and tools, which can help companies stay ahead of the competition.
5. Focus on Core Business
Outsourcing non-core business to logistics bpo services allows businesses to focus on their core competencies and strategic initiatives.
6. Reduced Risk
Logistics business process outsourcing can help companies reduce the risk associated with logistics operations, such as product tracking and shipping delays.
7. Scalability
Outsourcing logistics BPO services allows companies to scale their logistics operations to meet changing business needs without investing in additional resources.
8. Improved Customer Service
Shipping and logistics outsourcing can help companies improve their customer service by providing faster and more reliable delivery times and reducing the number of customer complaints.
1. Digitization and Automation
The widespread adoption of digital technologies such as IoT, AI, and cloud computing is transforming the logistics industry. Automation is helping companies improve their operational efficiency, reduce costs, and increase transparency.
2. Sustainability
Companies focus on reducing their carbon footprint and implementing sustainable practices in their logistics operations. This includes using electric vehicles, reducing waste, and optimizing transportation routes.
3. Last-Mile Delivery
The growth of e-commerce has increased demand for fast and reliable last-mile delivery services. Companies are exploring new delivery models, such as drones and autonomous vehicles, to meet this demand.
4. Increased Collaboration
Collaboration between different stakeholders in logistics is becoming increasingly important. This includes collaboration between suppliers, manufacturers, distributors, and logistics providers to ensure seamless operations.
5. Flexibility and Adaptability
The logistics industry faces increasing uncertainty due to geopolitical events, natural disasters, and changing customer demand. Companies focus on being more flexible and adaptable to these changes to remain competitive.
6. Data Analytics
The use of data analytics is becoming increasingly important in logistics management. Companies use data to optimize operations, reduce costs, and make informed decisions.
Invensis - The Most Trusted Logistics Business Process Outsourcing Company
As an experienced logistics support services provider, we offer diverse services to logistics businesses looking to streamline their operations. Since 2000, we have delivered our services to over 1000+ freight forwarders, logistics consulting, NVO operators, ancillary logistic service providers, warehouses, CHA, delivery services, transportation consultants, etc. Over the years, we have processed over 2 million custom clearance documents, 10 billion freight invoices, 3 million bills of lading, 1.7 million freight audits, and managed countless financial transactions, etc., for clients from the USA, UK, Middle East, and Canada. With strict adherence to SLAs & KPIs, we have managed to win over repeat business and grow deep strategic alliances for long-term partnerships.
99.5%
Accuracy in
Shipping Data
97%
Decrease in
Shipping Errors
99%
Improvement in
Supply Chain Visibility
96%
Decrease in
Lost Shipments
98%
Optimization in
Route Efficiency
What Our Customers Say
We are super impressed with Invensis for many reasons. One major issue that confronted us was tracking air freight logistics. Our inability to do so led to delays. Invensis brought in their expertise to make tracking more systematic and easy.
We highly recommend Invensis logistics and supply chain services. We grappled with a massive backlog of logistics data entry and it hit us with massive errors and delays. Invensis helped us clear the data entry backlogs and enhance process accuracy. enhanced accuracy. Their expertise and dedication have been a game-changer for us.
We are thrilled to endorse the exceptional support received from Invensis. We faced formidable challenges in our ocean shipping operation, including cargo tracking. When we turned to Invensis, they helped us discover a solution to our problems by building a custom workflow that spotted a cargo at every stage of its transit. Any miss at any stage was marked by an immediate alert to set authorities on a hunt.
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