Call Center Services for Energy Industry

This is particularly true in a scenario where evolving customer expectations and interface are playing as much of a role in transforming the sector, as financial restructuring, distributed generation, plateauing electricity demand and increasing regulatory pressures. Consistent customer information and streamlined Customer Relationship Management (CRM) are integral functions for utility organizations, which can have an impact on utility planning and educated decision making. Invensis Technologies, an expert Call Center Outsourcing Services company, facilitates your energy and utilities company in catering to the diverse requirements of your customers. We have more than 20 years of experience in delivering high-quality, cost-effective customer service that solves critical business challenges for our clients and helps them to achieve cost efficiencies. Outsourcing customer service to us ensures that all interactions are implemented with a focus on building long-term relationships for your business. We provide your energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest call center technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.