Outsource Energy and Utilities Call Center Services

Is your energy and utilities business facing challenges in delivering customer support services like emergency response and complaint resolution? Does your call center team struggle to carry out surveys, collect feedback, or promote your services? If yes, you need an experienced partner to handle these challenges. Our tailored call center services are strategically designed to address these concerns. Whether it's managing inquiries about energy products, technical problem-solving, coordinating service appointments, or providing prompt assistance during emergencies, our dedicated team is well-equipped to enhance the overall customer experience.


Years of Experience


Industry Verticals


Experienced Professionals

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Outsource Energy and Utilities Call Center Services to the Expert

We have been delivering call center services for energy and utilities businesses worldwide for over two decades. Over the years, we have assisted businesses in handling customer inquiries related to meter readings, outages, billing, tariff and rate information, payment processing, energy usage analysis, and promoting energy conservation programs. All these services are provided through various communication channels like phone calls, emails, and live chat.

We bank on several crucial steps to ensure efficient communication. Firstly, we receive customer inquiries and concerns through various channels like phone, email, or chat. The information is then documented, and a ticket or case is created. Next, our skilled agents analyze the issues and provide accurate solutions. If necessary, the problem is escalated to our higher-tier support. Finally, we collect customer feedback to assess service quality and identify areas for improvement.

Our dedicated team comprises customer service representatives, technical support specialists, data management assistants, etc. The team streamlines the process through advanced call monitoring tools, real-time feedback mechanisms, and quality assurance protocols. Further, we deploy customized CRM systems, IVR solutions, and AI-powered chatbots to automate routine queries, freeing up agents to handle more complex issues efficiently. Consequently, our agents resolve queries on time with a 95% improvement in customer satisfaction.

We rely on a well-defined approach to ensure call quality. The approach involves comprehensive agent training, frequent performance assessments, and ongoing feedback mechanisms to guarantee the highest standard of call quality. We also conduct regular performance reviews and coaching sessions to improve the standards of services. 

Features of our center services for energy industry

Our Energy and Utilities Call Center Services Process

  • Customer Inquiry Reception

    First, our agents receive and log incoming calls from customers seeking information or assistance.
  • Data Verification and Authentication

    Next, the agents verify customer information before addressing their queries or concerns.
  • Issue Identification

    At this stage, we analyze customer concerns to categorize and prioritize issues.
  • Resolution Proposal

    Then, we develop and execute solutions to address customer issues.
  • Call Escalation

    If necessary, we escalate calls to senior agents for resolution.
  • Documentation and Logging

    Finally, our team documents all interactions and resolutions in a comprehensive system for future reference.
  • Feedback Collection

    We also gather customer feedback on service quality to identify improvement areas.

Our Comprehensive Energy and Utilities Call Center Services

  • Switch Board
  • Virtual Assistant
  • Electric Sales
  • Natural Gas Sales
  • Green Power Sales
  • Emergency Hotlines Dispatching Services
  • Billing
  • Notification Campaigns
  • Survey Capabilities
  • Business To Business Sales
  • Outage And Emergency Reporting
  • Start/Stop Service
  • Appliance Repair Scheduling
  • Meter Reading
  • Account Inquiry
  • Budget Plan Enrollment
  • Late Payment Notification
  • Appointment Reminder
  • Planned Power Outage
  • Power Restoration Confirmation
  • Peak Time Billing Savings Updates
  • Customer Surveys
  • Complaint Resolution
  • Field Workforce Communication And Support

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The Invensis Advantage for Energy and Utilities Call Center Outsourcing Services

Advanced IVR

We utilize cutting-edge IVR technology to efficiently route calls, provide self-service options, and gather essential information before connecting with the customers.

CRM Integration

We integrate with clients’ CRM solutions to consolidate customer data, history, and preferences, providing personalized assistance and quicker issue resolution.

Scalable Solutions

Our approach involves implementing dynamic staffing models, leveraging workforce optimization tools, and utilizing advanced forecasting algorithms to ensure seamless scalability.

Real-time Reporting

Our team leverages tools like Tableau, Power BI, etc., to track key metrics such as call volume, average handling time, customer satisfaction scores, and more.

Multi-channel Support

Our services extend beyond traditional phone-based support to encompass multiple communication channels (email, live chat, and social media).

Compliance with Industry Standards

We adhere to industry-specific regulations (GDPR, HIPAA, etc.), data privacy laws, and compliance standards relevant to the energy sector and safeguard clients’ information.

Step-by-step process for Outsource Energy and Utilities Call Center Services
Step-by-step process for Outsource Energy and Utilities Call Center Services

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‍Invensis - The Most Trusted Call Center Services for Energy and Utilities Services Company

We have more than 24 years of experience in delivering call center services for energy and utilities businesses. Over the years, we have delivered customer support to businesses such as electricity generation, natural gas distribution, water and wastewater management, energy consultancies, etc. We offer our clients an expert team, best practices, and compliance measures to ensure a seamless and reliable service. Our clients believe in us for our Service Level Agreements (SLAs), high-quality service delivery, flexibility, and proven track record in call center KPIs. We have clients from the US, UK, Canada, Australia, and Germany.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Data Categorization




Call Recording


Call Dropout


Customer Satisfaction


Sec Average Speed
of Response (ASR)


Average Speed
of Response (ASR)

Finance and Accounting Tools We Specialize In

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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