Call Center Services for Energy Industry

For energy and utilities companies, providing reliable and cost-effective electric power, natural gas and / or water to consumers has to be supplemented with seamless customer service.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Outsource Customer Service to Invensis for Essential Support

This is particularly true in a scenario where evolving customer expectations and interface are playing as much of a role in transforming the sector, as financial restructuring, distributed generation, plateauing electricity demand and increasing regulatory pressures. Consistent customer information and streamlined Customer Relationship Management (CRM) are integral functions for utility organizations, which can have an impact on utility planning and educated decision making. Invensis Technologies, an expert Call Center Outsourcing Services company, facilitates your energy and utilities company in catering to the diverse requirements of your customers. We have more than 20 years of experience in delivering high-quality, cost-effective customer service that solves critical business challenges for our clients and helps them to achieve cost efficiencies. Outsourcing customer service to us ensures that all interactions are implemented with a focus on building long-term relationships for your business. We provide your energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest call center technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

Switch Board

Switch Board

Virtual Assistant

Virtual Assistant

Electric Sales

Electric Sales

Natural Gas Sales

Natural Gas Sales

Green Power Sales

Green Power Sales

Emergency Hotlines & Dispatching Services

Emergency Hotlines & Dispatching Services

Billing

Billing

Notification Campaigns

Notification Campaigns

Survey Capabilities

Survey Capabilities

Business-to-Business Sales

Business-to-Business Sales

Outage and Emergency Reporting

Outage and Emergency Reporting

Start/Stop Service

Start/Stop Service

Appliance Repair Scheduling

Appliance Repair Scheduling

Meter Reading

Meter Reading

Account Inquiry

Account Inquiry

Budget Plan Enrollment

Budget Plan Enrollment

Late Payment Notification

Late Payment Notification

Appointment Reminder

Appointment Reminder

Planned Power Outage

Planned Power Outage

Power Restoration Confirmation

Power Restoration Confirmation

Peak Time Billing/Savings Updates

Peak Time Billing/Savings Updates

Customer Surveys

Customer Surveys

Complaint Resolution

Complaint Resolution

Field Workforce Communication and Support

Field Workforce Communication and Support

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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