Automotive Call Center Outsourcing Services

Are you grappling with challenges in addressing customer inquiries about vehicle specifications, features, and pricing in your automotive call centers? Do your agents struggle to provide essential support services such as roadside assistance, appointment scheduling for vehicle services, and technical support or troubleshooting guidance? Our specialized call center services for the automotive industry are designed to seamlessly address these pain points. From handling product inquiries and technical troubleshooting to managing appointment schedules and delivering emergency assistance, our dedicated team is equipped to enhance the overall customer experience.


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Industry Verticals


Experienced Professionals

StripAutomotive Call Center Outsourcing Services

Outsource Automotive Industry Call Center Services to the Expert

As a seasoned provider of outsourced call center services for automotive industry, we have been delivering services to businesses worldwide. We deliver comprehensive services, including customer support, service appointment scheduling, sales inquiries, warranty claim assistance, appointment for test drives, and troubleshooting technical issues. We deliver these support services through multiple channels, such as phone, chat, and email, to make communication seamless.

Our agents follow a structured approach to deliver valuable service. They begin by greeting customers and assessing and understanding their concerns. Next, we offer relevant information or troubleshooting guidance for the queries. If problems are complex and require further assistance, we escalate calls to senior agents. Additionally, our team assists in appointment scheduling with experts in the industry and follow-up calls to ensure customer satisfaction. Finally, we document the call details for future reference.

We have a streamlined process for efficient call handling. The process is well-supported by CRM integration. This helps our agents to swiftly access customer information, vehicle specifications, and service histories. Our agents are trained extensively in automotive protocols to understand vehicle troubleshooting, maintenance schedules, warranty claims, and technical guidance. So, they can connect with customer needs and address issues to customer satisfaction. Banking on this robust process and skilled agents, we have consistently delivered a 98% first-call resolution rate.

We provide multilingual support by deploying a team of proficient agents fluent in diverse languages. They use advanced language-specific training modules and real-time translation tools to communicate with customers in their native languages. To improve service quality,  we train our agents to ensure deep product knowledge and effective communication skills. At the next level, we conduct performance evaluations and gather customer feedback to refine our approach for an improved customer experience.

Our Call Center Practices for first-call Resolution

Our Automotive Call Center Services Process

  • Receive Customer

    We gather customer details and concerns through calls, emails, or chats.
  • Gather Information

    Next, our agents understand customer queries and collect the necessary information to resolve queries.
  • Troubleshooting Assistance

    We then offer technical support or necessary assistance to diagnose and resolve problems they face.
  • Escalation and Resolution Procedures

    If necessary, we escalate complex issues to higher tiers for specialized resolution.
  • Follow-up and Feedback Collection

    We also maintain contact to ensure issue resolution and gather feedback for service improvement.
  • Documentation and Reporting

    Finally, we document interactions, resolutions, and compile reports for analysis and enhancement.

Our Comprehensive Automotive Call Center Services

  • Phone Answering Services
  • Customer Care Services
  • Switchboard Services
  • Warranty Support Services
  • Reservation Sales
  • Car Rental Reservations
  • Maintenance And Repair Reminders
  • Roadside Assistance Programs
  • Technical Support Services
  • Appointment Scheduling
  • Parts And Accessories Ordering Services
  • Roadside Assistance Support Services
  • Warranty Information Call Center Services
  • Vehicle Registration Support Services
  • Government Regulations Assistance Services

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The Invensis Advantage for Automotive Call Center Outsourcing Services

Advanced Infrastructure

We support our clients’ customer support needs with advanced technologies such as AI-driven chatbots, predictive analytics, cloud-based solutions, and robust CRM platforms.

Multilingual Support

Our workforce undergoes rigorous language proficiency assessments, utilizing advanced linguistic tools to guarantee accurate translations and interpretation.

CRM Integration

Our automotive call center solutions can be easily integrated into your existing CRM platforms to gain access to customer data, history, preferences, and interactions during live calls.

Custom Reporting

We generate detailed reports and insights about agent performance based on mutually agreed metrics, key performance indicators (KPIs), and operational requirements of customer calls.

Efficient Routing

Our services bank on Automatic Call Distribution systems and Interactive Voice Response (IVR) to direct incoming calls or inquiries to the most appropriate agents.

Customer Satisfaction Surveys

We collect and analyze customer opinions on agent responsiveness, issue resolution, and overall satisfaction and refine service strategies for quality improvement.

Step-by-step process for Automotive Call Center Outsourcing Services
Step-by-step process for Automotive Call Center Outsourcing Services

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‍Invensis - The Most Trusted Automotive Call Center Services Company

Invensis has been delivering automotive call center services for businesses worldwide for more than 24 years. Our experience encompasses a wide spectrum within the automotive domain, including vehicle manufacturers, dealerships, aftermarket services, and automotive technology providers. We deliver a skilled and trained team for you to enhance customer satisfaction, improve issue resolution times, and ultimately elevate the overall customer service experience. Our clients come from the US, UK, Canada, and Australia.


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ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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