Are you grappling with challenges in addressing customer inquiries about vehicle specifications, features, and pricing in your automotive call centers? Do your agents struggle to provide essential support services such as roadside assistance, appointment scheduling for vehicle services, and technical support or troubleshooting guidance? Our specialized call center services for the automotive industry are designed to seamlessly address these pain points. From handling product inquiries and technical troubleshooting to managing appointment schedules and delivering emergency assistance, our dedicated team is equipped to enhance the overall customer experience.
Years of Experience
Industry Verticals
Experienced Professionals
As a seasoned provider of outsourced call center services for automotive industry, we have been delivering services to businesses worldwide. We deliver comprehensive services, including customer support, service appointment scheduling, sales inquiries, warranty claim assistance, appointment for test drives, and troubleshooting technical issues. We deliver these support services through multiple channels, such as phone, chat, and email, to make communication seamless.
Our agents follow a structured approach to deliver valuable service. They begin by greeting customers and assessing and understanding their concerns. Next, we offer relevant information or troubleshooting guidance for the queries. If problems are complex and require further assistance, we escalate calls to senior agents. Additionally, our team assists in appointment scheduling with experts in the industry and follow-up calls to ensure customer satisfaction. Finally, we document the call details for future reference.
We have a streamlined process for efficient call handling. The process is well-supported by CRM integration. This helps our agents to swiftly access customer information, vehicle specifications, and service histories. Our agents are trained extensively in automotive protocols to understand vehicle troubleshooting, maintenance schedules, warranty claims, and technical guidance. So, they can connect with customer needs and address issues to customer satisfaction. Banking on this robust process and skilled agents, we have consistently delivered a 98% first-call resolution rate.
We provide multilingual support by deploying a team of proficient agents fluent in diverse languages. They use advanced language-specific training modules and real-time translation tools to communicate with customers in their native languages. To improve service quality, we train our agents to ensure deep product knowledge and effective communication skills. At the next level, we conduct performance evaluations and gather customer feedback to refine our approach for an improved customer experience.
Invensis has been delivering automotive call center services for businesses worldwide for more than 25 years. Our experience encompasses a wide spectrum within the automotive domain, including vehicle manufacturers, dealerships, aftermarket services, and automotive technology providers. We deliver a skilled and trained team for you to enhance customer satisfaction, improve issue resolution times, and ultimately elevate the overall customer service experience. Our clients come from the US, UK, Canada, and Australia.
We provide a range of call center services tailored for the automotive sector, including customer support, appointment scheduling, technical assistance, order processing, and more.
Our automotive call center services are designed to enhance customer satisfaction, streamline communication, and improve operational efficiency. Whether it's handling inquiries, managing service appointments, or addressing technical issues, our solutions aim to contribute to the overall success of automotive businesses.
Yes, our call center automotive industry outsourcing services cater to the needs of both automotive manufacturers and dealerships. We understand the specific challenges and requirements of each segment within the industry.
Absolutely. We offer multilingual support to ensure effective communication with customers globally. This capability is particularly beneficial for automotive businesses with an international customer base.
Our automotive call center bpo services focus on delivering exceptional customer experiences, prompt issue resolution, and personalized interactions. By doing so, we aim to build customer loyalty and contribute to long-term relationships between automotive businesses and their clients.
Yes, our call center is equipped to handle fluctuations in call volumes, including peak seasons or promotional events. We have scalable solutions to ensure uninterrupted service and minimal wait times for customers.
Our call center services for automotive industry are highly customizable. We work closely with clients to understand their specific requirements and tailor our solutions accordingly. This ensures that the services align with the unique needs and goals of each automotive business.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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