Globalization has opened up new frontiers for automotive companies; yet with these new opportunities comes the challenge of effective Customer Lifecycle Management and Customer Relationship Management.Get a Quote
Adopting a multi-channel customer service approach enables automobile companies to develop and integrate customer touch-points across the lifecycle - right from the initial negotiations with the dealer and order placement to delivery and after-sales support. Invensis Technologies, an expert Call Center Outsourcing Services provider, has over 20 years of experience in delivering optimized customer service for global clients that serve their end-to-end requirements. We enable your automotive company to form a lasting connection with your customers and hence, achieve business growth. Our 24x7x365 multi-channel contact center brings together well-trained professionals and the latest call center technology. We provide businesses in the automotive sector with efficient and cost-effective customer care services across all critical communication channels: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more features, our call center technology ensures that all your customer interactions are streamlined.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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