Call Center Services for Travel and Hospitality Industry

In order to capitalize on the untapped potential of the domestic and international markets, travel, leisure and hospitality companies need to leverage an increasingly multi-channel environment to connect with customers in an optimal manner.

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22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Travel and Hospitality Industry
ISO: 9001:2015 Certified CompanyISO: 27001:2017 Certified CompanyHIPAA Compliant

Outsource Customer Service for Diverse Travel, Leisure and Hospitality Business Requirements

Superior customer engagement across channels and personalized customer experiences are the need of the hour for companies in the sector. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your travel, leisure and hospitality business to deliver customer service as per the dynamic needs of the market. With more than 20 years of experience in delivering customized, cost-effective call center services for clients across industry verticals and the globe, we have the capability to tailor a solution that is best suited for your business requirement. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on improving satisfaction and building retention. Outsourcing customer service to Invensis will provide your travel, hospitality and leisure business with access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. This communication hub is equipped with well-trained professionals and the latest call center technology. At our multi-channel contact center, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

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Sales Support
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Lost Baggage Tracing and Customer Support
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Website Navigation
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Specialty Help Desk
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Timeshare Management Programs
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Pre-sales chat programs
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Onboarding/welcome programs
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Quotes/packages
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Payments/billing inquiries
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Notifications/travel updates
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Restaurant reservations
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Salon and spa reservations
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Travel agency reservations
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After-hours and Overflow Answering

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Benefits of Outsourcing Services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Call Center Services for Travel and Hospitality Industry
Step-by-step process for Call Center Services for Travel and Hospitality Industry

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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