Travel and Hospitality Call Center Outsourcing Services

Is managing high call volumes and customer inquiries in the dynamic travel and hospitality industry challenging for your business? Are complex booking & reservation processes or high expectations for personalized services making matters difficult? If yes, you must bank on an experienced partner to streamline things. Our travel and hospitality industry call center services are tailored to assist businesses in overcoming these hurdles and delivering prompt and personalized customer support.


Years of Experience


Industry Verticals


Experienced Professionals

StripTravel and Hospitality Call Center Outsourcing Services

Outsource Travel and Hospitality Call Center Services to the Expert

We have been handling calls for the travel and hospitality businesses worldwide since 2000. Our comprehensive services include reservations, booking confirmation and management, itinerary changes, managing guest inquiries and requests, and addressing travel-related concerns promptly. We have offered all these services to travel agencies, tour operators, hotels & accommodations, airlines, cruise lines, event planners, destination management companies, hospitality chains, etc. A critical aspect of our service is efficient call routing systems that direct calls to our agents with appropriate skills and expertise. For this reason, we have maintained a 98% first-call resolution rate over the years.  

Our travel and hospitality industry call center services start when customers contact us through various channels with an inquiry or request for travel or hospitality-related information. We route this inquiry to the appropriate department or agent based on the nature of the inquiry. Further, a skilled agent, equipped with knowledge, engages with the customer. The agent actively listens to understand the customer's requirements. We also use advanced CRM systems and booking platforms to access real-time customer data, reservation details, and relevant travel information. Finally, we address the query in keeping with industry best practices.

Our services are backed by an expert team of customer service representatives, reservation specialists, technology support specialists, coordination Specialists, proactive issue resolution experts, etc. They utilize AI-powered chatbots, automated workflows, and predictive analytics to resolve routine inquiries and deliver customer satisfaction.

Our Travel and Hospitality Call Center Services Process

  • Call Reception

    First, we answer calls and gather customer details to understand their concerns.
  • Issue Identification

    Next, our team analyzes the concerns to pinpoint the requirements accurately.
  • Information Retrieval

    Our team then accesses relevant databases to retrieve information for issue resolution.
  • Problem Resolution

    With the information, our agents resolve issues or deliver customer requirements.
  • Customer Guidance

    We also offer guidance on travel plans, hotel bookings, or other hospitality services.
  • Documentation

    Once resolved, we accurately record customer interactions, issues, and resolutions for future reference and improvement.
  • Closure and Follow-up

    Finally, we conclude calls and follow up to confirm issue resolution success.

Our Comprehensive Call Center Services for Travel and Hospitality Industry

  • Sales Support
  • Lost Baggage Tracing And Customer Support
  • Website Navigation
  • Specialty Help Desk
  • Timeshare Management Programs
  • Pre Sales Chat Programs
  • Onboarding/Welcome Programs
  • Quotes/Packages
  • Payments/Billing Inquiries
  • Notifications/Travel Updates
  • Restaurant Reservations
  • Salon And Spa Reservations
  • Travel Agency Reservations
  • After-Hours And Overflow Answering
  • Travel Insurance Assistance
  • Airport Assistance Services
  • Frequent Flyer Support
  • Travel Package Support
  • Customer Inquiry Support
  • Cancellation And Refund Support
  • Billing And Payment Support
  • Event And Conference Booking
  • Guest Feedback Collection

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The Invensis Advantage for Travel and Hospitality Call Center Outsourcing Services

Multichannel Support

Our agents are trained to handle inquiries across phone, email, live chat, social media messaging, mobile apps, self-service portals, and more to provide a consistent and personalized response.

Call Recording and Monitoring

We use tools like Verint, Cisco Webex, CallMiner, Calabrio, Cognia, OrecX, Five9, Talkdesk, Genesys PureConnect, etc, to capture, store, and analyze call data for improvement and coaching.

Automated Ticketing

Our team utilizes ticketing software, such as Zendesk, Zoho Desk, and Kayako, with intelligent routing algorithms to ensure each query reaches the department or agent with the right skills and knowledge.

Efficient Issue Resolution

We integrate our clients’ CRM platforms with our systems to give our agents access to comprehensive customer profiles, enabling them to identify and address concerns swiftly.

AI-powered Chatbots

We leverage chatbots equipped with natural language processing (NLP), such as Dialogflow by Google Cloud,, and more, to handle routine inquiries and provide instant assistance 24/7.

Quality Assurance

We implement regular performance evaluations, feedback mechanisms, and continuous training programs for agents and maintain consistency across channels to deliver high service standards.

Step-by-step process for Travel and Hospitality Call Center Outsourcing Services
Step-by-step process for Travel and Hospitality Call Center Outsourcing Services

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‍Invensis - The Most Trusted Travel and Hospitality Call Center Services Company

As a specialized partner of call center services for the travel and hospitality industry, we have assisted businesses across the globe. Our services are offered to hotels and resorts, travel agencies, car rental companies, online travel booking platforms, tour operators, and more. We dedicate a special team for you to handle diverse customer inquiries, adherence to industry regulations, data security, and the ability to adapt to industry changes quickly. Our clients outsource to us for the added value in our services and reliable delivery.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Call Routing


First Call
Resolution (FCR) Rate




Customer Retention


Predictive Dialer

Finance and Accounting Tools We Specialize In

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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