Manufacturing Call Center Services

Are you grappling with issues like high call volumes, language barriers, and product knowledge gaps in your manufacturing call centers? Do these challenges lead to longer wait times, decreased customer satisfaction, and potential errors in addressing customer concerns? Only an experienced partner can help you reverse these challenges. Our experienced team ensures a smooth, efficient, and customer-centric experience for all queries related to technical support, product information, inventory, SKUs, and order processing.


Years of Experience


Industry Verticals


Experienced Professionals

StripManufacturing Call Center Services

Outsource Manufacturing Call Center to the Expert

As an experienced call center services provider, we have delivered customer support for manufacturing businesses since 2000. We understand manufacturing businesses require diverse customer support types to meet varied needs. These include technical support, billing support, pre-sales support, post-sales support, and more. Our experts provide these support services over multiple channels such as phone, email, chat, social media, etc.

We allocate each client a dedicated team of customer service representatives, technical support specialists, quality assurance agents, team leads, trainers, and operations managers to ensure smooth and seamless operations. Alongside, we develop custom strategies to serve each manufacturing sector's needs (production processes, supply chain dynamics, and product specifications). As a result, we assure our clients a first-call resolution rates of 98%.

We bank on a structured system for resolving complex queries efficiently.  For instance, if a customer calls for an issue, say recurring equipment malfunctions, our tier-one agent will troubleshoot it immediately. In case the problem is unresolved, it will be escalated to tier-two engineers for comprehensive diagnostics. In this way, we deliver quicker and more accurate resolutions to your customers. In addition, we deploy proactive support with a personalized approach to enrich customer experience. Further, we specialize in delivering customer support in many languages, making it easy for your customers to comprehend easily.

One of the key causes we are committed to is to improve response quality. To ensure this, we rely on two key elements: well-developed processes and advanced technologies. As part of our process, we focus on rigorous agent training, continuous process refinement, and periodic quality assessments to sustain quality levels. This is primarily achieved by measuring KPIs such as call completion rate, customer satisfaction rate, average call duration, and call handling time. Likewise, we integrate CRM systems for streamlined customer interactions, optimize databases for quick access to product info, and knowledge management tools to access standardized solutions.

Manufacturing Call Center Services Process

  • Customer Inquiry Reception

    We receive manufacturing-related inquiries through various channels, such as phone, email, or chat.
  • Issue Identification

    Next, our team analyzes customer concerns to identify the issues or requirements.
  • Knowledge Base Access

    After analysis, our agents access a comprehensive knowledge base to provide accurate and detailed information to resolve the issue.
  • Escalation Handling

    If the issue or query is complex, it will be escalated to specialized teams or supervisors for resolution.
  • Feedback Collection

    After the service is delivered, we conduct post-service follow-ups to ensure customer satisfaction.
  • Performance Reporting

    Finally, we generate reports on call performance metrics and identify areas for improvement in support.

Our Comprehensive Manufacturing Call Center Services

  • Switch Board
  • Virtual Assistant
  • Maintenance And Repair Reminders
  • Product Support
  • Field Technician Dispatch
  • Product Recall Support
  • Financing And Lease Administration Call Support
  • Dealer Locator Calls
  • Plant/Factory Emergency Response
  • Service Retention And Renewals
  • Billing Inquiry And Adjustment
  • Refunds Management
  • Real Time Quotation Support
  • Attendance Hotline
  • Employee Call Off
  • Shift Availability Notifications
  • Disaster Response
  • Factory And Plant Monitoring

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Invensis Advantage for Manufacturing Call Center Outsourcing

Industry-specific Knowledge

Our agents are extensively trained in manufacturing processes, products, quality control, and other customer concerns to address any specific queries or issues.

Customer Journey Mapping

We track customer journeys from initial contact to post-service interactions, which helps us identify touchpoints, pain points, and opportunities for improvement in the support process.

Enhanced Troubleshooting Capabilities

Our agents undergo rigorous training on schematic diagrams, product manuals, and troubleshooting protocols to identify issues and provide accurate resolutions.

Robust Ticketing Systems

We bank a ticketing system integrated with CRM software to capture pertinent information such as product details, issue descriptions, customer history, and steps taken for resolution.

Quality Monitoring Tools

We utilize advanced tools like NICE CXone and Verint Monet to assess agent performance, adherence to protocols, common KPIs, and customer satisfaction metrics.

Cloud-based Telephony Infrastructure

We utilize cloud-based PBX systems that offer features like intelligent call routing and interactive voice response (IVR) systems tailored to manufacturing scenarios.

Step-by-step process for Manufacturing Call Center Services
Step-by-step process for Manufacturing Call Center Services

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Invensis - The Most Trusted Manufacturing Call Center Company

As a seasoned manufacturing call center services provider, we deliver support to various sectors within the industry. Our client base spans domains such as automotive, electronics, heavy machinery, consumer goods, and more. We offer customer support beyond traditional working hours and even festival holidays. Our dedicated team is well-versed in manufacturing processes and technologies to provide insightful and practical assistance to your callers. Our clients hail from diverse countries, including the US, Canada, Australia, and the UK, for our heightened responsiveness and customer satisfaction.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Calls Processed




Issue Resolution




Software Tools


Satisfaction Rate

Finance and Accounting Tools We Specialize In

Microsoft Dynamics GP

We Provide

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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