Call Center Services for Logistics and Supply Chain Industry
As the logistics and supply chain industry evolves in keeping with changing market dynamics, new customer expectations have come into place. The first is flexibility which is the freedom to change the order within a certain time period to suit the new customer requirement.
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Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
Outsource End-to-End Customer Service for Logistics Requirements to Invensis
The second is visibility and transparency throughout the order placement and delivery process, in real time. While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their enquiries and problem resolution. Invensis Technologies is an expert Call Center Outsourcing Services company and ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). Invensis Technologies is an expert Call Center Outsourcing Services company and ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).
Services we offer:
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Benefits of Outsourcing Services
Pricing Structure
Multi-channel Support
World-class Infrastructure & Hiring
Quality Assurance and Monitoring
Best-in-class Security and Technology
Why Choose Us?
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
22
Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
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What Our Customers Say
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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Contact Information
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