Call Center Services for Logistics and Supply Chain Industry

Are you struggling to streamline your logistics and supply chain operations? Do customer inquiries, order tracking, and inventory management overwhelm your team? Look no further! We offer tailored solutions that encompass order processing, shipment tracking, and round-the-clock customer support.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Logistics and Supply Chain Industry

Outsource Logistics & Supply Chain Call Center to the Expert

We have over 22 years of experience in providing outsourced call center services for logistics and supply chain businesses. We have a dedicated team equipped with the industry knowledge and skills necessary to handle the unique needs of logistics businesses. They are trained to expedite order tracking, resolve inquiries promptly, and coordinate efficient transportation.

We leverage advanced technology, trained personnel, and industry best practices to deliver best-in-class call center services for supply chain industry. We make ourselves available around the clock to support your customers even after traditional working hours. Our support services are delivered across multiple channels, including phone, email, and chat, to connect with customers in their preferred mode.

Our Comprehensive Call Center Services for Logistics and Supply Chain

Billing Support
Fleet Tracking Services
Freight Tracking Services
Enquiries
Market Rate Quoting
Claims Handling
24x7 Transportation Customer Care
Reverse Logistics and Returns Enquiry and Tracking
Fulfillment Call Center
Real Time Quotation Support
Business-to-Business Sales
Automated Dispatch Notifications

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Invensis Advantage for Logistics and Supply Chain Industry Call Center Services

Advanced CRM Integration

We integrate your CRM tools with our call center operations to gain real-time access to customer data, order information, transaction history, and more.

Robust IVR Systems

We bank on the best IVR systems to automate customer interactions and make responses prompt and efficient.

Omnichannel Communication Support

We offer support to your customers through their preferred channels, including phone, email, chat, and social media, for a seamless experience.

Increased Scalability

We maintain a large bench of customer service representatives to assist our clients manage increased call volumes during peak times or seasonal variations.

Skill-based Routing

Our service is driven by efficient routing systems to route customer calls based on factors such as language preference, product knowledge, specific service requirements, etc.
Step-by-step process for Call Center Services for Logistics and Supply Chain Industry
Step-by-step process for Call Center Services for Logistics and Supply Chain Industry

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Invensis - The Most Trusted Logistics and Supply Chain Industry Call Center Services Company

We have 22 years of experience and expertise in the logistics and supply chain industry call center services. We have been offering call center support to businesses such as freight and shipping companies, warehouse management firms, distribution centers, and supply chain solution providers. Our services have assisted our clients with a range of customer support requirements, such as handling tracking inquiries, order management, issue resolution, and proactive customer engagement. We owe our successful track record to well-trained and empathetic agents, reliance on advanced technology, customer-centric approach, and industry best practices.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

98%

Accuracy in
Issue Resolution

99%

Uptime Achieved

15Sec

Average
Response Time

98%

Customer Query
Resolution Rate

100%

Data
Encryption

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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