Call Center Services for Logistics and Supply Chain Industry

Is your current logistics call center system equipped to seamlessly manage real-time tracking of shipments, providing an efficient and reliable experience for customers? Are you encountering issues with integrating different data sources (e.g., ERP systems, transportation management systems)? If any of these are failing your business, you need to partner with an expert to handle this. Look no further! We offer tailored solutions that encompass order processing, shipment tracking, and round-the-clock customer support.


Years of Experience


Industry Verticals


Experienced Professionals

StripCall Center Services for Logistics and Supply Chain Industry

Outsource Logistics & Supply Chain Call Center to the Expert

We have over 24 years of experience in providing outsourced call center services for logistics and supply chain businesses. We have a dedicated team equipped with the industry knowledge and skills necessary to handle the unique needs of logistics businesses. They are trained to manage logistics, handle shipment queries, track orders, address delivery concerns, and manage inventory. We have helped our clients improve response time by 45%.

Our service is developed based on a few common steps. Firstly, our agents receive customer inquiries, tracking requests, and logistical concerns via multiple communication channels. Secondly, they assess and address issues by accessing databases, tracking systems, and company protocols. Then, agents offer solutions, provide shipment updates, and assist in resolving any problems swiftly and courteously. In the process, they coordinate with various departments, carriers, or vendors to ensure seamless logistics operations. Along with coordination, our agents maintain detailed records and offer proactive communication.

We leverage advanced technology, trained personnel, and industry best practices to deliver best-in-class call center services to the supply chain industry. These include Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, and Artificial Intelligence (AI) for chatbots or automated responses. We make ourselves available around the clock to support your customers even after traditional working hours.

Our support services are delivered across multiple channels, including phone, email, and chat, to connect with customers in their preferred mode. We also implement efficient call routing systems, unified communication platforms, and standard operating procedures (SOPs) for issue resolution. As a result, we ensure our clients effective communication, operational efficiency, and customer satisfaction.

Our Logistics & Supply Chain Call Center Process

  • Receive Customers

    We gather details about your customers' logistics needs to formulate an effective solution.
  • Verify Details

    Our team verifies the data furnished, determines the nature of requests, and assesses the urgency, ensuring all necessary information is collected.
  • Route Calls

    The query is then routed to the appropriate agent based on the country of origin and the nature of the inquiry.
  • Collect Feedback

    Once the query is answered, we collect feedback on the resolution process, from the customer to identify areas for improvement.

Our Comprehensive Call Center Services for Logistics and Supply Chain

  • Billing Support
  • Fleet Tracking Services
  • Freight Tracking Services
  • Enquiries
  • Market Rate Quoting
  • Claims Handling
  • 24X7 Transportation Customer Care
  • Reverse Logistics And Returns Enquiry And Tracking
  • Fulfillment Call Center
  • Real Time Quotation Support
  • Business To Business Sales
  • Automated Dispatch Notifications

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Invensis Advantage for Logistics and Supply Chain Industry Call Center Outsourcing

Advanced CRM Integration

We integrate your CRM tools with our call center operations to gain real-time access to customer data, order information, transaction history, and more.

Robust IVR Systems

We bank on the best IVR systems to automate customer interactions and make responses prompt and efficient.

Omnichannel Communication Support

We offer support to your customers through their preferred channels, including phone, email, chat, and social media, for a seamless experience.

Skill-based Routing

Our service is driven by efficient routing systems to route customer calls based on factors such as language preference, product knowledge, specific service requirements, etc.

Automated Call Distribution

Our solutions intelligently route incoming calls based on predetermined criteria such as customer location, query type, or order status.

Predictive Dialing

We deploy predictive dialing algorithms to analyze historical call patterns, agent availability, and customer data to anticipate when an agent will be free to handle the next call.

Step-by-step process for Call Center Services for Logistics and Supply Chain Industry
Step-by-step process for Call Center Services for Logistics and Supply Chain Industry

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Invensis - The Most Trusted Logistics and Supply Chain Industry Call Center Services Company

We have 24 years of experience and expertise in the logistics and supply chain industry call center services. We have been offering call center support to businesses such as freight and shipping companies, warehouse management firms, distribution centers, and supply chain solution providers. Our services have assisted our clients with a range of customer support requirements, such as handling tracking inquiries, order management, issue resolution, and proactive customer engagement. We owe our successful track record to well-trained and empathetic agents, reliance on advanced technology, customer-centric approach, and industry best practices.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Accuracy in
Issue Resolution


Uptime Achieved


Response Time


Customer Query
Resolution Rate



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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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