Call Center Services for Telecom Industry

In a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings, loyalty can be built on the basis of high-quality customer service.

Get a Quote

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Telecom Industry

Outsource Customer Service for Diverse Telecom Business Requirements

In an age when data services are an essential part of the offering, telecom operators are also finding relevancy in providing robust technical support services for connected and Internet-enabled devices. Invensis Technologies is an expert Call Center Outsourcing Services company and enables your telecommunications company to improve customer experiences in a cost-optimized manner. We have more than 20 years of experience in delivering customized call center services to clients situated across the globe, facilitating them in the implementation of their Customer Relationship Management (CRM) strategies. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention. Outsourcing customer service to Invensis will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

Order Validation - Industrial /Commercial / Individual
Server Support
Payment and Collections Services
After Sales Support
Query Resolution
Welcome Calls
Mobile and Wireless Support
Pre-paid / Post-paid Ordering and Activation
Device-Related Troubleshooting
Billing Inquiries
Service Inquiries
Subscription Services
Technical Support and Repairs
Warranty Support
Call Overflow
Disaster Recovery Support
Number Porting Requests
Coverage Area Questions
Lost Phone Resolution
Cancellation Requests

Get a Quote Now!

Form Success Image
Thanks for your interest!
We will get back to you shortly.
Oops! Something went wrong while submitting the form.

Benefits of Outsourcing services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Call Center Services for Telecom Industry
Step-by-step process for Call Center Services for Telecom Industry

No items found.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
Get a Quote

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

Star IconStar IconStar IconStar IconStar Icon
John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Star IconStar IconStar IconStar IconStar Icon
Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Star IconStar IconStar IconStar IconStar Icon
Sarah Smith
Leading Healthcare Provider in Italy.
BLOG
An Ultimate Guide to Accounts Receivable Turnover Ratio

This blog accounts receivable turnover ratio will introduce you to the basics of AR turnover ratio and how you can use it to better your balance sheet.

BLOG
Latest Accounting Trends in 2023 | Future in Accounting

Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

Request a Quote

Fill up the form and our team will get back to you within 24 hours.

 Form Success Image
Thanks for your interest!
We will get back to you shortly.
Oops! Something went wrong while submitting the form.

Other Services

Enquiry With Us
Enquire with Us

Enquire with us

Fill out this form to get in touch with our expert team.

Oops! Something went wrong while submitting the form.