Call Center Services for Telecom Industry
In a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings, loyalty can be built on the basis of high-quality customer service.
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Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
Outsource Customer Service for Diverse Telecom Business Requirements
In an age when data services are an essential part of the offering, telecom operators are also finding relevancy in providing robust technical support services for connected and Internet-enabled devices. Invensis Technologies is an expert Call Center Outsourcing Services company and enables your telecommunications company to improve customer experiences in a cost-optimized manner. We have more than 20 years of experience in delivering customized call center services to clients situated across the globe, facilitating them in the implementation of their Customer Relationship Management (CRM) strategies. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention. Outsourcing customer service to Invensis will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
Services we offer:
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Benefits of Outsourcing services
Pricing Structure
Multi-channel Support
World-class Infrastructure & Hiring
Quality Assurance and Monitoring
Best-in-class Security and Technology
Why Choose Us?
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
22
Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
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What Our Customers Say
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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Contact Information
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