Call Center Services for Telecom Industry

In a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings, loyalty can be built on the basis of high-quality customer service.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

Outsource Customer Service for Diverse Telecom Business Requirements

In an age when data services are an essential part of the offering, telecom operators are also finding relevancy in providing robust technical support services for connected and Internet-enabled devices. Invensis Technologies is an expert Call Center Outsourcing Services company and enables your telecommunications company to improve customer experiences in a cost-optimized manner. We have more than 20 years of experience in delivering customized call center services to clients situated across the globe, facilitating them in the implementation of their Customer Relationship Management (CRM) strategies. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention. Outsourcing customer service to Invensis will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

Order Validation - Industrial /Commercial / Individual

Order Validation - Industrial /Commercial / Individual

Server Support

Server Support

Payment and Collections Services

Payment and Collections Services

After Sales Support

After Sales Support

Query Resolution

Query Resolution

Welcome Calls

Welcome Calls

Mobile and Wireless Support

Mobile and Wireless Support

Pre-paid / Post-paid Ordering and Activation

Pre-paid / Post-paid Ordering and Activation

Device-Related Troubleshooting

Device-Related Troubleshooting

Billing Inquiries

Billing Inquiries

Service Inquiries

Service Inquiries

Subscription Services

Subscription Services

Technical Support and Repairs

Technical Support and Repairs

Warranty Support

Warranty Support

Call Overflow

Call Overflow

Disaster Recovery Support

Disaster Recovery Support

Number Porting Requests

Number Porting Requests

Coverage Area Questions

Coverage Area Questions

Lost Phone Resolution

Lost Phone Resolution

Cancellation Requests

Cancellation Requests

The Invensis Advantage

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

HIPPA-Complience Svg logo
Case Studies

Footprints Of Our Journey

Outsource your business requirement and leverage the Invensis Advantage to garner an edge in your market.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

Frequently Asked Questions

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