Telecom Call Center Outsourcing Services

Is your telecom business struggling to handle inquiries related to billing, account information, and service plans? Are issues like registering new orders, scheduling appointments for service installations, repairs, upgrades, etc. a big challenge? Look no further! Our specialized telecom call center services are crafted to meet these demands. Whether it's handling customer inquiries regarding telecom services, troubleshooting technical problems, or guiding users through service plans, our dedicated team is well-equipped to assist your business.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Telecom Call Center Outsourcing Services

Outsource Telecom Call Center Services to the Expert

As a specialist call center services provider, we have over two decades of experience delivering services to diverse businesses across the telecom industry. These include telecom equipment manufacturers, telecom service providers, telecom technology firms, and more. We serve as a centralized hub to handle customer concerns, such as billing inquiries, service disruptions, plan upgrades, and technical troubleshooting. All these services are backed by a team of trained and experienced call center agents specializing in the telecom industry. 

We follow a streamlined process to ensure efficient customer support. It begins with receiving calls through a dedicated hotline. Next, our trained agents provide answers to diverse inquiries. They refer to comprehensive databases for complex queries to access customer information and troubleshoot problems. In some cases, they escalate issues to our specialized teams for resolution. Another key feature of our service is providing updates or promotions through outbound calls. Throughout the interaction, our agents document customer concerns and resolutions.

Our service is driven by a dynamic team proficiently delivering unparalleled customer support. The team comprises experienced professionals adept in communication, problem-solving, and technical capabilities. They deliver customer support in multiple channels, including voice, chat, and email interactions, and provide your customers with a holistic experience. 

Our services bank on well-defined customer service strategies. The strategy includes leveraging advanced Interactive Voice Response (IVR) systems, predictive analytics, and AI-driven chatbots. This has helped optimize call routing, reduce wait times, and enhance first-call resolution rates. Furthermore, we integrate telecom-specific databases with our software to access customer information quickly. Our all round efforts have helped our clients improve first-call resolution rate by 96%.

Our Telecom Call Center Services Process

  • Receive Call

    First, our team receives calls from customers.
  • Gather Information

    Next, we collect relevant details from the caller to understand their requirements.
  • Resolve Problem

    After gathering the details, we utilize troubleshooting protocols or scripts to address customer concerns and provide solutions.
  • Escalate Call

    If issues cannot be resolved, our agents escalate the call to higher-tier support or relevant departments.
  • Documentation

    After the problem is solved, our team documents the call, including resolutions, for future reference and analysis.
  • Closure and Confirmation

    Finally, we confirm that the issue is resolved and provide necessary follow-up instructions.

Our Comprehensive Telecom Call Center Services

Order Validation - Industrial /Commercial / Individual
Server Support
Payment and Collections Services
After Sales Support
Query Resolution
Welcome Calls
Mobile and Wireless Support
Pre-Paid / Post-Paid Ordering and Activation
Device-Related Troubleshooting
Billing Inquiries
Service Inquiries
Subscription Services
Technical Support and Repairs
Warranty Support
Call Overflow
Disaster Recovery Support
Number Porting Requests
Coverage Area Questions
Lost Phone Resolution
Cancellation Requests

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The Invensis Advantage for Telecom Call Center Services Outsourcing

Advanced IVR Solutions

Our cutting-edge Interactive Voice Response (IVR) solutions provide a streamlined self-service experience, minimizing wait times and enhancing first-call resolution rates. Predictive Dialing Technology

Predictive Dialing Technology

We use intelligent algorithms to analyze agent availability, call history, and customer behavior patterns to ensure each call is attended at the most opportune moment.

Multi-channel Support

We offer customer support through traditional voice calls, email, chat, and social media platforms to ensure a unified and consistent customer experience.

CRM Integration

We integrate client’s CRM into our system to build a unified platform for our agents to have instant access to customer data, service history, and other related information.

Robust Reporting Tools

We use robust reporting tools to capture and analyze essential metrics such as call data, customer feedback, response times, and resolution rates to analyze agent performance.

Disaster Recovery

We have redundant infrastructure, mirrored databases, and failover mechanisms to ensure uninterrupted operations during system failures or unexpected disruptions
Step-by-step process for Telecom Call Center Outsourcing Services
Step-by-step process for Telecom Call Center Outsourcing Services

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‍Invensis - The Most Trusted Telecom Call Center Services Company

We are a reputed and reliable third-party partner for telecommunications call center services. We have delivered our services to businesses such as mobile services, fixed-line services, data center services, satellite communications, fiber optic services, and more. Our proven history of delivering high-quality services, maintaining data security, and adapting to industry regulations has earned a solid reputation among telecom providers. Our clients outsource to us for our expertise, reliability, and commitment to maintaining call quality.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

<2%

Call Abandonment
Rate

99.9%

Call Recording
Accuracy

96%

First Call
Resolution Rate

5-7

Min Average Handle
Time (AHT)

<1%

System
Downtime

98%

Data Security
Compliance

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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