Banking and Finance Call Center Services

For over 24 years, we have been delivering tailored call center solutions for the banking and finance industry. We have experience in dealing with diverse issues common to the industry, including transactional errors, account security concerns, and unclear fee structures. Our agents also have experience dealing with issues related to online banking platforms, such as technical glitches, interrupted services, etc. We have an excellent track record of addressing these issues with reduced waiting times and one-stop resolution in 96% of the cases.

We bank on advanced processes, techniques, and technology to deliver the best banking call center services.  From implementing intelligent call routing using Interactive Voice Response (IVR) system to adopting chatbots and virtual assistants equipped with Natural Language Processing, we assist your clients in getting instant and satisfactory resolutions. We also implement real-time monitoring and workforce management tools to optimize agent availability and reduce waiting times.

Further, to streamline responses, we equip our agents with Customer Relationship Management (CRM) systems to consolidate customer information and get a holistic view of complaints in a single interaction. Other tools include Advanced Knowledge Management Systems to empower agents with comprehensive information and continuous training programs (KYC programs, anti-money laundering measures, etc.) to keep agents updated on guidelines and customer service skills. All our agents are trained in multi-channel communication (phone, chat, and email) and deliver services as per customer preference.