For the banking, financial services and insurance (BFSI) sector, identifying the right outsourced call center partner plays an important role across many fronts: delivering cost efficiencies; providing 24x7x365 customer service to the company's patrons for a range of requirements; cross-selling and up-selling the portfolio of products and services for revenue generation; capitalizing on marketing opportunities outside of traditional geographic markets; offering targeted promotions for different audiences; and more.Get a Quote
Invensis Technologies, an expert Call Center Outsourcing Services company, enables your banking, financial services or insurance organization to keep the lines of communication with your valued customers open all through the year and maximize their satisfaction with your business. With the latest technology and experienced professionals, our multi-channel contact center provides robust and cost-effective support for inbound and outbound communication with customers through: voice support, live chat support, email management, IVR (self-service) and mobile SMS / text.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.
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