In order to stand apart in the competitive education sector, educational institutions must focus on creating an excellent experience for their students, from the time when they are prospective candidates for the course to when they become alumni.Get a Quote
To develop an exemplary learning environment for students, teaching and administrative staff need to focus on mission-critical tasks and find time from handling large volumes of incoming calls and responding to other routine communication. Additionally, timely outbound communication could be the key to convincing a prospective student to enroll, versus taking admission in another competitor institution. Invensis Technologies is an expert Call Center Outsourcing Services company, and enables your staff to spend time and energy on tasks that are education-focused and mission-critical. We provide your educational organization with essential customer service support through our 24x7x365 multi-channel contact center. All important communication touch-points are covered by our experienced personnel, spanning: inbound and outbound voice calls, live chat, email management, mobile SMS / text and IVR. The call center technology that we employ incorporates features such as Automatic Call Distributor, Dialer, Voice Logger, IVR, Reporting Engine and more, to ensure that all incoming enquiries are resolved quickly with minimal hold time and outbound calls have maximum reach and deliver desired results.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.
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