Call Center Services for Education Industry

Is managing student inquiries, admissions processes, and providing educational support a complex task for your institution? Are concerns like multichannel communication, data security, and diverse stakeholder needs hindering seamless operations? Don't look any further, we specialize in addressing the unique challenges of education with our specialized education call center services. We empower educational institutions to transition into more effective, student-centric environments and ensure a streamlined and supportive experience for students, parents, and faculty with our education call center services.

24+

Years of Experience

13+

Industry Verticals

5000+

Experienced Professionals

StripCall Center Services for Education Industry

Outsourcing Call Center Service for the Education Industry to the Expert

We have been providing exceptional call center services for education over two decades to global clients. We pride ourselves on our commitment to excellence in admission counseling, academic advising, enrollment assistance, parental engagement, remote learning support, course information, financial aid guidance, career services, billing & payments and other general information. Our experts work closely with educational institutions, ed-tech companies, e-learning platforms and professional training institutes to understand their objectives, communication requirements, and call center needs. Whether addressing admissions, enrollment, or tech support, our call center services excel in offering a consistent and reliable experience in the dynamic educational landscape with 95% first-call resolution rate over the years.

Our education call center services start with a thoughtful and well-coordinated approach to provide the best support possible. We carefully assess the specific needs of each institution and then create customized solutions that are perfectly aligned with their overall goals. Our skilled agents make use of various communication channels to ensure that accessibility is at the core of our service. Through ongoing learning and effective training, our agents are well-equipped to handle a wide range of inquiries, from admissions details to technical support issues. Our commitment to excellence is further strengthened by rigorous quality assurance measures, including attentive call monitoring and valuable customer feedback. We prioritize security and regularly conduct compliance audits as an integral part of our diligent process. This comprehensive approach ensures a consistently seamless and reliable experience.

Our seasoned team of specialists include admission counselors, enrollment specialists, academic advisors, multichannel support agents, alumni relations coordinators and more. They use CRM systems, unified communications tools, AI-driven chatbots, and data analytics platforms to streamline operations, and provide data-driven insights. The team also maintains quality throughout the process through continuous training programs, regular technology audits, and adherence to standardized protocols.

Our statergies to optimize education call centre performance

Our Call Center Services for Education Process

  • Needs Assessment

    We conduct a thorough assessment to understand the specific requirements, objectives, and communication goals.
  • Customization and Training

    Our experts customize call scripts, FAQs, and training materials based on the institution's policies, services, and unique characteristics.
  • Multichannel Setup

    We establish a multichannel support system, including phone lines, email, live chat, and social media.
  • Admissions and Enrollment Support

    Our team assists with the admissions process, providing information on programs & application requirements.
  • General Information Services

    We resolve inquiries related to academic calendars, campus events, and institutional policies.
  • Language Support Services

    Our experts offer multilingual support to accommodate diverse student populations and enhance accessibility.
  • Quality Assurance and Reporting

    We implement quality assurance measures to generate regular reports on call volumes, inquiry types, and service effectiveness

Our Comprehensive Call Center Services for the Education Industry

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  • Admissions And Enrollment Support
  • Student Support Hotline
  • Financial Aid Assistance
  • Course Registration Support
  • Academic Counseling Services
  • Technical Support for E-Learning Platforms
  • Extracurricular Activity Support
  • Student Feedback And Surveys
  • Emergency Notifications And Crisis Management
  • Feedback And Complaint Resolution
  • Tuition Payment Support
  • Library Call Center Services
  • Course Information Hotline Services

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Invensis Advantage for Education Call Center Service Outsourcing

Multi-Channel Support

We engage with students and educational stakeholders across various channels, such as email, live chat, etc., to ensure service delivery in a preferred mode of communication.

Proactive Student Engagement

Our experts deploy proactive engagement strategies, including feedback mechanisms, to foster a positive relationship with students and stakeholders.

Adoption of Emerging Technologies

We leverage modern-day technologies (cloud-based solutions, omnichannel communication, etc) to help education institutions stay ahead digitally.

Best-in-Class Security & Technology

We use advanced encryption protocols such as transport layer security, secure sockets layer, internet protocol security and strict access controls to safeguard sensitive educational data.

Experienced Education Agents

Our agents are proficient in handling challenges of the education sector banking on their knowledge of educational systems, empathy and patience, tech-savviness, adaptability to change and support to meet your unique needs.

Quality Assurance and Monitoring

We implement rigorous quality assurance measures such as call monitoring feedback, quality calibration sessions to ensure every interaction meets the highest service standards.

Step-by-step process for Call Center Services for Education Industry
Step-by-step process for Call Center Services for Education Industry

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Invensis- The Most Trusted Call Center Company for the Education Industry

As an experienced provider of call center services for education, we bring more than two decades of experience. Our proficiency in student lead generation, course inquiries handling, course registration & enrollment assistance guarantees uninterrupted, high-quality support for prospective and current enrolls. Our clients delegate call center tasks to us while they focus on their core activities related to managing administrative tasks. We take care to connect with students and parents at a personal level and inspire the right sense of confidence and understanding. On account of this collaboration, we ensure you meet your lead goals and convert most of your prospects into students.

24

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

99%

Student Inquiry
Resolution

95%

First-call
Issue Rate

100%

Alumni
Engagement

80%

Student
Retention

91%

Flexible Service
Hours Accessibility

Finance and Accounting Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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BigCommerce
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Shift4shop
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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