Call Center Services for Education Industry

In order to stand apart in the competitive education sector, educational institutions must focus on creating an excellent experience for their students, from the time when they are prospective candidates for the course to when they become alumni.

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22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Education Industry
ISO: 9001:2015 Certified CompanyISO: 27001:2017 Certified CompanyHIPAA Compliant

End-to-End Call Center Services for Educational Institutions

To develop an exemplary learning environment for students, teaching and administrative staff need to focus on mission-critical tasks and find time from handling large volumes of incoming calls and responding to other routine communication. Additionally, timely outbound communication could be the key to convincing a prospective student to enroll, versus taking admission in another competitor institution. Invensis Technologies is an expert Call Center Outsourcing Services company, and enables your staff to spend time and energy on tasks that are education-focused and mission-critical. We provide your educational organization with essential customer service support through our 24x7x365 multi-channel contact center. All important communication touch-points are covered by our experienced personnel, spanning: inbound and outbound voice calls, live chat, email management, mobile SMS / text and IVR. The call center technology that we employ incorporates features such as Automatic Call Distributor, Dialer, Voice Logger, IVR, Reporting Engine and more, to ensure that all incoming enquiries are resolved quickly with minimal hold time and outbound calls have maximum reach and deliver desired results.

Services We Offer:

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Student Lead Generation
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Course Enquiries Handling
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Voice and Text Emergency Response
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Emergency Hotline
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Fundraising
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Bookstore Support
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Administrative Support
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Course Registration and Enrolment Assistance
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College Festival / Event / Conference Registrations

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Benefits of Outsourcing Services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Call Center Services for Education Industry
Step-by-step process for Call Center Services for Education Industry

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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