Is your pharmaceutical business struggling to manage inquiries pertaining to products, order placements, usage guidelines, etc? Are questions related to regulatory safety, order tracking, inventory availability, and shipping details bogging your internal team down? Our tailored call center services for the chemical and pharmaceutical industry will assist you in tackling all these challenges with the precision it demands and in compliance with regulatory needs.
Years of Experience
Industry Verticals
Experienced Professionals
As an experienced call center services provider, we specialize in delivering comprehensive and tailored solutions for the chemical and pharmaceutical industry. From product inquiries, order processing, and technical assistance to product specifications, usage guidelines, and order status, from managing orders, tracking shipments, and ensuring timely deliveries to batch certifications and post-purchase assistance, we have experience in providing comprehensive support to the industry.
Our customer support process involves receiving inquiries via calls, emails, or chats. These are systematically assessed, with urgent matters prioritized and routine concerns directed to the appropriate departments. Our industry experts then provide detailed assistance, effectively guiding customers through their queries. Urgent or complex issues are escalated for specialized attention and swift resolution.
Our team of knowledgeable agents has experience working in the chemical and pharmaceutical industry. We have professionals from diverse backgrounds, such as chemistry, pharmacology, regulatory compliance, etc. We impart time-to-time training on chemical compounds, drug formulations, pharmaceutical regulations, and industry best practices. This comprehensive knowledge equips them with the knowledge to address a wide array of inquiries with authority, accuracy, and efficiency. Our agents offer multichannel support, including phone, email, and chat. It is because of this all-around approach that we have been able to achieve 98% client satisfaction rates.
As a seasoned provider of call center services, we have more than two decades of expertise in delivering solutions to the chemical and pharmaceutical industry. Over the years, we have offered our services to pharmaceutical companies, chemical manufacturers, research laboratories, and related entities. Maintaining consistent standards by hiring and training agents only from a chemical or pharmacy background, tracking their performance through advanced reporting tools, and providing enhanced support during product launches or peak periods have been the key hallmarks of our service. It is because of our commitment to complaint and successful partnerships that we have chemical and pharmaceutical clients from around the world.
Outsourcing call center services for chemical and pharmaceutical industry has several benefits. They are:
Some trends in the call center industry for the chemical and pharmaceutical industry are:
Call center services for chemical industry and pharmaceutical industry provide support for tasks such as order processing, customer inquiries, technical support, and compliance information dissemination to ensure smooth operations and customer satisfaction.
Reputable call center services for pharmaceutical companies employ stringent data security measures, including encryption and access controls, and ensure their staff is trained in industry-specific regulations such as HIPAA and FDA guidelines to maintain compliance.
Call center services for chemical industry handle a wide range of calls, including product inquiries, order processing, adverse event reporting, pharmacovigilance, technical support, and customer complaints, to name a few.
Yes, many call center services offer multilingual support to cater to global markets, ensuring effective communication with customers and stakeholders worldwide. Our call center services for chemical industry deliver services in multiple languages to assist clients all over the world.
Call center services for pharmaceutical companies can rapidly handle large call volumes during product recalls, effectively managing crisis communication and ensuring timely information dissemination to relevant stakeholders.
Key metrics to consider in call center services for the pharmaceutical industry include response time, first-call resolution rates, customer satisfaction scores, compliance adherence, and the service provider's experience and understanding of the industry's unique needs.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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