Call Center Services for Chemical and Pharmaceutical Industry
In order to retain a competitive edge in a dynamic business landscape, chemical companies have to direct their focused attention on optimizing their business models and manufacturing footprints; capitalizing on growth opportunities in emerging markets; and leveraging digital technologies to deliver value to customers.
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Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
Outsource Chemical / Pharmaceutical Customer Service to Invensis for Essential Support
For pharmaceutical companies, future success lies in shifting from a brand-centric approach to a personalized, customer-centric approach that traverses relevant communication channels to improve engagement and return on investment. In this evolving operating environment, Invensis Technologies, an expert Call Center Services provider, enables your organization to achieve tangible business results by outsourcing your requirement for high-quality customer service. Outsourcing customer service to us ensures that your chemical or pharmaceutical business engages with customers and suppliers in a seamless and cost-effective manner throughout the order management and fulfillment process on a communication channel of their preference. Our 24x7x365 multi-channel contact center integrates well-trained professionals and the latest call center technology. We service your customers through critical communication channels: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR. With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
Services we offer:
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Benefits of Outsourcing Services
Pricing Structure
Multi-channel Support
World-class Infrastructure & Hiring
Quality Assurance and Monitoring
Best-in-class Security and Technology
Why Choose Us?
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
22
Years of
Experience
10+
Industry
Verticals
5000+
Experienced
Professionals
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What Our Customers Say
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
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Contact Information
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