Call Center Services for Chemical and Pharmaceutical Industry

In order to retain a competitive edge in a dynamic business landscape, chemical companies have to direct their focused attention on optimizing their business models and manufacturing footprints; capitalizing on growth opportunities in emerging markets; and leveraging digital technologies to deliver value to customers.

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22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Chemical and Pharmaceutical Industry
ISO: 9001:2015 Certified CompanyISO: 27001:2017 Certified CompanyHIPAA Compliant

Outsource Chemical / Pharmaceutical Customer Service to Invensis for Essential Support

For pharmaceutical companies, future success lies in shifting from a brand-centric approach to a personalized, customer-centric approach that traverses relevant communication channels to improve engagement and return on investment. In this evolving operating environment, Invensis Technologies, an expert Call Center Services provider, enables your organization to achieve tangible business results by outsourcing your requirement for high-quality customer service. Outsourcing customer service to us ensures that your chemical or pharmaceutical business engages with customers and suppliers in a seamless and cost-effective manner throughout the order management and fulfillment process on a communication channel of their preference. Our 24x7x365 multi-channel contact center integrates well-trained professionals and the latest call center technology. We service your customers through critical communication channels: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR. With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Services we offer:

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Virtual Assistant
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Pricing and Availability Requests
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Complaint Resolution
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Recall Hotlines
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Emergency Response
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Drug Information Hotlines
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Information for Healthcare / Medical Professionals
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Outbound Surveys
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Prescription Services
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Technical Support - MSDS, Product Specifications, Certification and Compliance etc

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Benefits of Outsourcing Services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Call Center Services for Chemical and Pharmaceutical Industry
Step-by-step process for Call Center Services for Chemical and Pharmaceutical Industry

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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