Call Center Services for Government Agencies

As consumers experience exemplary customer service from private sector businesses, their expectations from the government agency or department that they have to deal with increases as well.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Government Agencies

End-to-End Citizen Communication Services That Benefit Your Government Agency / Department

With critical services being provided by your government agency, whether it is the form of benefits, social programs or citizen services such as passport processing, it is imperative that the people who require information from you are able to connect to you and get their queries answered. Invensis Technologies, an expert Call Center Outsourcing Services provider, has over 20 years of experience in delivering optimized and cost-effective customer service to clients across the globe. We enable your government agency or department to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations. Outsourcing to Invensis gives your state, local or federal agency access to a 24x7x365 multi-channel contact center with well-trained professionals and the latest call center technology. Our contact center takes care of key communication channels, spanning: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR (for self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more features, our call center technology ensures that citizen interactions are uninterrupted and the right results are generated.

Services we offer:

Enquiries Handling
Constituent / Citizen Polls and Surveys
SMS / Text Blasting
Constituent Lead Generation
Complaint / Dispute Management and Resolution
Administrative Requests such as Change of Particulars etc.
Emergency Hotline
Outbound Notifications and Alerts

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Benefits of Outsourcing Services

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.
Step-by-step process for Call Center Services for Government Agencies
Step-by-step process for Call Center Services for Government Agencies

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Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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