Call Center Services for Government Agencies

Are you struggling to provide information about government services, policies, and programs to the public? Is application scheduling and processing and public outreach a challenge for your agency? Look no further. Our specialized call center services for government agencies are tailored to address these challenges. Whether it's managing citizen queries, streamlining appointment schedules for government services, or offering valuable assistance in various administrative tasks, our dedicated agents are committed to providing efficient and reliable support.

Get a Quote

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Government Agencies

Outsource Government Call Center Services to the Expert

We have the expertise and experience in delivering call center services for government agencies worldwide. Our experience includes managing various channels of government agencies such as phone calls, emails, chat support, and sometimes even social media platforms. Through these channels, we address queries regarding public services, policies, regulations, and other governmental matters.

We have a well-defined process to ensure seamless customer interactions. It begins with receiving calls from citizens through various channels. Then, our trained agents attentively understand the customer's requirements. Following this, we offer relevant solutions with the help of knowledge management tools and CRM. If necessary, our agents escalate calls to specialized teams for advanced support. Finally, we document all interactions for call monitoring and future reference.

We bank on a large team of agents with deep knowledge of various governmental processes, policies, and regulations. They have wide experience in addressing queries about social services, healthcare initiatives, welfare schemes, and more. The agents have access to knowledge management systems and up-to-date government policies to collect accurate information and deliver prompt and fair responses to every call. We have a successful track record of a 99% first-call resolution rate.

One of our top priorities is ensuring the security of data. We bank on robust data encryption protocols, stringent access controls, and regular security audits to safeguard sensitive information. Further, we strictly adhere to data protection regulations and implement advanced cybersecurity measures to protect data from security breaches. As a result, we guarantee government agencies the confidentiality and integrity of citizen data.

Security Measures for our call center Services

Government Agencies Call Center Services Process

  • Call Handling

    We receive incoming calls from citizens for inquiries and concerns.
  • Information Gathering

    Next, our skilled agents gather relevant information to understand the caller's needs.
  • Authentication Process

    After gathering details, we verify caller identity and authenticate requests.
  • Knowledge-Based Assistance

    Then, we navigate through our comprehensive knowledge base to offer accurate and up-to-date information to callers.
  • Call Transfer and Escalation

    If not resolved, we transfer calls to specialized cells with more specific knowledge of matters.
  • Resolution and Satisfaction

    Finally, we conclude calls by summarizing and documenting the key points.

Our Comprehensive Call Center Services for Government Agencies

Enquiries Handling
Constituent / Citizen Polls and Surveys
SMS / Text Blasting
Constituent Lead Generation
Complaint / Dispute Management and Resolution
Administrative Requests Such As Change of Particulars Etc.
Emergency Hotline
Outbound Notifications and Alerts
Live Chat Support
Citizen Enquiries Handling
Government Program Enrollment Assistance
Public Health Hotline
Public Records Requests Handling
Government Technology Helpdesk

Request a Quote

Our Comprehensive Call Center Services for Government Agencies

Multi-channel Support

We employ state-of-the-art IVR systems, chatbots, and live agent support across various channels, such as phone, email, chat, and social media, to resolve issues promptly.

Quality Monitoring Tools

We deploy speech analytics, sentiment analysis, and call recording systems to assess agent performance, identify areas for improvement, and ensure adherence to established protocols.

Robust CRM Integration

We integrate CRM tools with our services to enable a 360-degree view of citizen interactions and ensure that agents have access to comprehensive information.

Advanced Call Routing

We employ call-routing algorithms that prioritize and route calls based on predefined criteria, such as the nature of the inquiry, language preferences, and agent expertise.

Enhanced Data Security

Our agents implement robust data security measures like encryption protocols, secure data storage, and regular security audits to safeguard public data against potential threats.

Disaster Recovery

Our services have redundant systems, backup infrastructure, data backup strategies, failover mechanisms, etc., to ensure uninterrupted services.
Step-by-step process for Call Center Services for Government Agencies
Step-by-step process for Call Center Services for Government Agencies

No items found.

‍Invensis - The Most Trusted Call Center Services Company for Government Agencies

We are an established call center services company for government agencies with more than 22 years of experience. Our expertise caters to delivering services for the social security administration, taxation services, public health agencies, transportation departments, law enforcement agencies, etc. Our specialized team upholds strict confidentiality and security protocols to preserve the integrity and privacy of citizens' information. As a result, we built trust among the government agencies worldwide. By banking on us, our clients ensure flexibility in managing call volumes, 24/7 support and adapting to evolving citizen needs.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

99.9%

Data Categorization
Accuracy

8

Sec Average Speed
of Answer (ASA)

25-30%

Upsell or Cross-sell
Conversion Rate

<2%

Abandonment
Rate

3-5

Min Average Handle
Time (AHT)

99.99%

Data Security
Compliance

<1%

Call Escalation
Rate

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
Get a Quote

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

Star IconStar IconStar IconStar IconStar Icon
John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Star IconStar IconStar IconStar IconStar Icon
Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Star IconStar IconStar IconStar IconStar Icon
Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
An Ultimate Guide to Accounts Receivable Turnover Ratio
BLOG
An Ultimate Guide to Accounts Receivable Turnover Ratio

This blog accounts receivable turnover ratio will introduce you to the basics of AR turnover ratio and how you can use it to better your balance sheet.

BLOG
Latest Accounting Trends in 2023 | Future in Accounting

Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.

How to Measure and Boost the ROI of Your Call Center
BLOG
How to Measure and Boost the ROI of Your Call Center

The success of a call center depends on how you maximize returns. Learn strategies to enhance ROI for improved performance.

Call Center Quality Assurance Best Practices
BLOG
Call Center Quality Assurance Best Practices

The call center QA process is vital to pinpoint performance issues. Uncover 10 tips to elevate agent performance and customer experience.

CASE STUDY
A California based Energy and Utility Service Provider Joined Hands with Invensis to Improve the FCR Rate

Read to know how Invensis helped a energy utility company based in California improve its operational efficiency and boost FCR rates.

A California based Energy and Utility Service Provider Joined Hands with Invensis to Improve the FCR Rate
CASE STUDY
A Safety Document Scanning Business Partnered With Invensis to Validate 2,000,000+ Forms Per Month

Download Data Validation and Cleansing Call Center Case Study on how a UK-based food takeaway delivery aggregator achieved cost savings.

Data Validation and Cleansing Call Center Outsourcing Services Case Study

Related Services

No items found.

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

Request a Quote

Fill up the form and our team will get back to you within 24 hours.

Enquire with Us

Enquire with us

Fill out this form to get in touch with our expert team.