As consumers experience exemplary customer service from private sector businesses, their expectations from the government agency or department that they have to deal with increases as well.Get a Quote
With critical services being provided by your government agency, whether it is the form of benefits, social programs or citizen services such as passport processing, it is imperative that the people who require information from you are able to connect to you and get their queries answered. Invensis Technologies, an expert Call Center Outsourcing Services provider, has over 20 years of experience in delivering optimized and cost-effective customer service to clients across the globe. We enable your government agency or department to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations. Outsourcing to Invensis gives your state, local or federal agency access to a 24x7x365 multi-channel contact center with well-trained professionals and the latest call center technology. Our contact center takes care of key communication channels, spanning: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR (for self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more features, our call center technology ensures that citizen interactions are uninterrupted and the right results are generated.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Trends and techniques in accounting are always changing, especially as new technologies emerge. SAGE has found that 90% of accountants think accounting is going through a cultural shift that favors technology.
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